Find Nearby Plumbers In Washington, District Of Columbia

Bamford Plumbing & Heating has an overwhelmingly positive review record built over more than a decade, with Doug Bamford consistently praised for honesty, responsiveness, technical skill, and willingness to explain work clearly to customers. Project completion scores are strong, with numerous reviewers noting jobs finished on time, callbacks honored, and even late-night emergency visits seen through to resolution. Professionalism scores are tempered slightly by a recurring pattern of negative reviews citing no-shows, failure to follow up with estimates, and at least one instance of a plumber not arriving during a stated emergency window. Pricing is generally praised as fair and transparent, but two credible negative reviews — one citing a quote that doubled from $900 to $2,000 with no explanation, and another citing a $503 quote for a job a former plumber valued at $115 — introduce meaningful concern and prevent a higher pricing score. Experience scores are high, with many reviewers specifically noting technical knowledge, problem-solving on complex older systems, and quality of workmanship.

• Two reviews (2018-07-04 and 2019-06-11) are near-identical in wording and content, suggesting a duplicated review — one or both may not be authentic. These were counted as one unique data point for scoring purposes.
• Two reviews (2017-04-14 and 2019-06-11) are also near-identical in wording, again suggesting duplication. Same treatment applied.
• Two reviews (2018-06-11 and 2018-02-12) are substantially similar in language and content, likely the same reviewer posting twice or a duplicated entry.
• One review (2020-06-10) contains no text — only a 5-star rating. This was excluded from dimension scoring as it provides no usable data.
• Pricing dimension contains two credible and specific negative data points: one reviewer (2019-10-01) reported a verbal quote of ~$900 that became a written estimate of $2,000+, with a competing plumber fixing the issue for $195; another reviewer (2024-12-11) reported a $503 quote for a job they valued at $115 based on prior plumbing experience. These significantly moderate the pricing score.
• Professionalism dimension contains multiple credible negative data points: a no-call no-show (2021-09-23), failure to return calls or send estimates (2016-03-19), a late arrival of 3+ hours without adequate communication (2013-08-03), and a failure to respond to an emergency call despite advertised late hours (2022-08-24).
• The majority of reviews are older than 12 months (pre-2024), with only 3 reviews from the past 12 months (2024-12-11 x2, 2025-01-10, 2025-04-10). Recency weighting is limited; recent reviews are mixed, including one significant pricing complaint.
• Overall volume of reviews is high and spans many years, which increases reliability, but the duplicate review pattern slightly inflates the apparent consensus.

This WW Score is based on a large and long-running review dataset with HIGH confidence across all four dimensions; however, reliability is moderately reduced by duplicate review entries, a blank review, specific credible pricing complaints, and a recurring pattern of responsiveness and no-show failures that suggest inconsistency in professionalism.

Cherry Blossom Plumbing (formerly operating under the Bob and Kur brand with technician Mehran) has an overwhelmingly positive review base, with the vast majority of customers praising professionalism, responsiveness, punctuality, and technical competence across a large number of named technicians including Joe, Johnny, Chris, and Mehran. Pricing is consistently described as fair, competitive, and transparent, with multiple reviewers noting they compared quotes and found this company to be the best value. Project completion scores are strong but are meaningfully penalized by three credible negative reviews: two no-show incidents and one case where a repair failed within a month and the company became unreachable — these are serious reliability red flags that cannot be ignored. Experience scores are high, with numerous reviewers citing quick diagnosis, effective problem-solving, and quality workmanship across a wide variety of job types. The score reflects a genuinely strong contractor tempered by documented follow-through failures that represent real risk to prospective customers.

• TWO CREDIBLE NO-SHOW COMPLAINTS: One reviewer (June 2024) reported two consecutive no-shows with no contact. A second reviewer (November 2023, Mehran) reported a no-call no-show for a scheduled return visit. These are independent, specific, and credible complaints that materially impact project completion confidence.
• FAILED REPAIR AND GHOSTING: One reviewer (June 2024) reported a leak recurred within a month of repair, and the company ignored 10+ calls, only answering when called from an unknown number. This is a serious customer service and warranty failure.
• BUSINESS IDENTITY TRANSITION: Reviews span two apparent business identities — 'Bob and Kur Plumbing' (featuring Mehran as sole technician) and 'Cherry Blossom Plumbing' (featuring Joe, Johnny, Chris, and others). It is unclear if these are the same legal entity or a rebranded/expanded operation. This complicates longitudinal reliability assessment.
• UNLICENSED TECHNICIAN FLAG: One detailed 2023 review explicitly noted that Mehran had no plumbing license, no business truck, no uniform, and no invoice provided. This is a significant legal and consumer protection concern, though it may reflect the earlier Bob and Kur era rather than current Cherry Blossom operations.
• REVIEW WITH NO ACTUAL SERVICE: One 5-star review (June 2023) explicitly states the reviewer never hired the company — they only exchanged messages during a research phase. This review should not be treated as evidence of service quality.
• THREE BLANK REVIEWS: Three reviews contain no text, only a 5-star rating. These provide no usable data and were excluded from dimension scoring.
• RECENCY NOTE: The negative reviews are concentrated in mid-2023 to mid-2024. The most recent reviews (early 2025 onward) are uniformly positive, which may indicate improvement, but the sample of negative reviews is too significant to dismiss.
• POSSIBLE FAKE REVIEW PATTERN (MINOR): A cluster of reviews dated exactly 2025-05-26 and 2025-02-09 with identical timestamps and uniformly 5-star ratings warrants mild scrutiny, though the review texts are sufficiently varied and specific to avoid a strong fake review flag.

This WW Score is based on a large and diverse review set and carries HIGH statistical confidence in its dimensions, but prospective customers should weigh the documented no-show incidents, the unresolved failed repair complaint, and the historical unlicensed technician flag seriously before hiring — particularly for larger or time-sensitive projects.

Payless Plumbing (Zivko) earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, responsiveness, friendliness, and clear communication appear in the overwhelming majority of reviews spanning over a decade. Project completion is also very strong, with nearly all jobs described as finished correctly and on time, including same-day and next-day service; the few exceptions involve AC repair failures where the unit was ultimately unrepairable, not abandoned work. Experience scores well due to repeated praise for diagnostic skill, creative problem-solving, and technical knowledge, though two reviews (2019 and 2023) describe an inability to fix AC units, which tempers the score modestly. Pricing is the weakest dimension: while many reviewers praise competitive or reasonable rates, four reviews explicitly describe feeling overcharged or receiving quotes significantly higher than competitors, including one instance of a quoted price of $200 that became $489 and another where the final AC repair bill was $759 with no working unit at the end. The pricing score reflects this genuine split in customer experience rather than defaulting to the majority positive sentiment.

• PRICING CONCERN: At least 4 reviews explicitly describe overcharging or lack of upfront cost transparency (2016 capacitor replacement at $289, 2023 clogged drain quoted $200 charged $489, 2023 AC refrigerant charge of $759 with no fix, and 2023 AC replacement quotes $800 above competitors). This is a meaningful pattern and not isolated.
• FAILED AC REPAIRS: Two separate reviews (2019 - Beth S. analog, and 2023) describe paying diagnostic or repair fees and still being left with a broken AC unit. One reviewer explicitly states the eventual fix by another company was routine. This suggests possible skill gaps in HVAC diagnosis.
• NO-CALLBACK COMPLAINT: One review (2019-01-06) reports leaving multiple messages with no response, contradicting the high responsiveness praised elsewhere. This may reflect an isolated incident but is noted.
• REVIEW SPAN: Reviews span from 2012 to 2024. The majority of reviews are older than 12 months (cutoff: approximately mid-2023). Recent reviews (2024) remain positive, suggesting continued quality, but the bulk of the data is historical.
• FAKE REVIEW RISK: LOW. While the volume of 5-star reviews is high, most contain specific job details, named individuals, unique circumstances, and varied writing styles. No significant patterns of fabricated or templated reviews detected. One review (2019-02-07) is a 5-star rating based solely on a helpful message, not actual service — this was excluded from dimension scoring.
• ONE REVIEW EXCLUDED FROM SCORING: The 2019-02-07 review explicitly states the reviewer never used the service. It was not counted toward any dimension score.

This WW Score is based on 75 reviews spanning 12 years with strong data across all four dimensions, making it highly reliable as a general indicator of contractor quality, though prospective customers should weigh the recurring pricing transparency complaints and two documented HVAC repair failures before hiring for AC-related work.

Cross County Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews spanning nearly a decade. Professionalism scores well overall, with dozens of reviewers praising punctuality, shoe covers, masks, clear communication, and courteous behavior — but is meaningfully pulled down by seven negative reviews citing rude phone interactions, missed appointments, and one allegation of racist behavior, which cannot be ignored. Pricing is consistently described as fair, reasonable, and competitive, with multiple reviewers noting that quoted prices were honored even when jobs ran longer than expected, though two reviewers flagged the cash/check-only policy and one called the pricing expensive for minor work. Project completion is a strong suit: the team repeatedly honored callbacks, returned without charge when problems were misdiagnosed, and stuck to quoted prices on complex jobs — though two negative reviews describe plumbers leaving without resolving an active leak and a significant scheduling failure that left a customer without service. Experience is well-supported by specific accounts of skilled problem-solving on difficult jobs including old cast iron systems, water main replacements, and multi-issue diagnostics, with only one review citing outright incompetence.

• Seven 1-star or low-star reviews are present and document specific, credible complaints: rude phone manner (3 separate incidents across different years), a missed/botched appointment with poor follow-through, plumbers failing to find an active leak and leaving without resolution, a pricing complaint ($175 for a 10-minute gasket replacement), and one reviewer alleging racist behavior. These are not dismissed.
• The volume of 5-star reviews is very high relative to negative reviews, but the reviews are largely specific, name individual technicians, describe unique job details, and span multiple years — this pattern is consistent with genuine reviews rather than fabricated ones. No fake review flag is raised.
• Several reviews are older than 3 years (pre-2022), with the oldest dating to 2015. While the company has maintained a consistent reputation over time, the most recent 12 months (2024) contain only one review, limiting confidence in current performance.
• The cash/check-only payment policy is noted in multiple reviews as an inconvenience and may be a friction point for some customers.
• One review explicitly questions the legitimacy of the Yelp reviews, though no corroborating evidence of fabrication was found in the review corpus.

This WW Score is based on a large, diverse, and largely specific review set spanning nearly 10 years, giving it HIGH overall confidence, but users should note that negative reviews document real and recurring issues with phone-side professionalism and occasional scheduling failures, and that recent review volume (past 12 months) is thin, so current performance cannot be fully verified.

RG Plumbing, led by Randy Gibbs, earns strong marks across all four dimensions based on a large volume of reviews spanning over a decade. Professionalism is the most consistently praised attribute, with dozens of reviewers explicitly citing punctuality, responsiveness, courtesy, and clear communication. Pricing is generally viewed as fair and transparent, with a few reviewers noting competitive rates and one instance of coming in under estimate, though one reviewer felt the final price matched competitors despite advertising suggesting otherwise. Project completion is solid overall, but is modestly penalized by a handful of notable issues: one reviewer reported a repair resurfaced and was not fully fixed, one noted a warranty/callback dispute, and one early appointment was forgotten entirely. Experience scores well, with multiple reviewers praising Randy's diagnostic skill, ability to work with old-house plumbing, and willingness to explain problems in detail, though the messy cleanup complaints in two reviews slightly temper the workmanship score.

• 6 reviews contain only 'unknown' as text and provide no usable data — these were excluded from dimension scoring but counted in total reviews analyzed.
• 2 reviews contain only punctuation or a single word ('.' and 'Wonderful' and 'See above..') and were excluded from dimension scoring.
• The majority of reviews are older than 12 months, with most dating from 2011–2017. Only 2 reviews are from 2018–2019. Recency is low and the score may not reflect current service quality.
• No strong fake review patterns detected — reviews vary in length, detail, and tone, and include both positive and negative feedback, which supports authenticity.
• One 1-star review exists with no text ('unknown'), which cannot be analyzed but may indicate a negative experience not captured in the scoring.
• Two separate reviews mention the plumber leaving a mess or water behind (2012-04-11 and 2013-07-27), suggesting a recurring cleanliness issue in the past.
• One review (2016-10-26) explicitly states the company would not guarantee their work and expected payment for callbacks — a notable flag for project completion reliability.

This WW Score is based on a large number of reviews with high mention counts across all four dimensions, making it statistically reliable, but the score should be interpreted with caution given that the vast majority of reviews are more than 5 years old and may not reflect the contractor's current performance.

O'Neill Plumbing and Overstreet Plumbing (both represented in this review set) share a strong overall reputation built on responsiveness, technical skill, and a notably generous approach to customer service — including frequent phone-based guidance that saves customers money. Professionalism scores well across dozens of reviews praising punctuality, communication, and respectful demeanor, but is meaningfully dragged down by several credible complaints about rude or condescending behavior, a warranty dispute where the company refused to honor its commitment, and a troubling report of a scheduling process that demanded credit card information before answering basic questions. Project completion is generally strong, with many reviews citing same-day or emergency service and thorough follow-through, but the warranty refusal and a faucet-finish dispute where the contractor abandoned accountability are serious negative signals. Pricing is viewed favorably by most reviewers, with multiple accounts of Shannon or Brian declining to charge for phone-based help, though one reviewer noted labor costs that felt high relative to materials. Experience is the strongest dimension, with consistent praise for diagnostic ability, technical knowledge, and problem-solving across complex jobs.

• MIXED CONTRACTOR POOL: This review set contains reviews for two distinct businesses — O'Neill Plumbing Services (Shannon O'Neill) and Overstreet Plumbing (Brian Overstreet). The WW Score aggregates both, which may obscure meaningful differences between the two contractors. Scores should be interpreted with this in mind.
• WARRANTY REFUSAL (O'Neill): One detailed, credible 1-star review (Jan 2025) describes O'Neill refusing to honor a one-year warranty on a recirculation pump replacement, giving the customer the runaround for 10 days before declining to act. This is a significant project completion and professionalism red flag.
• RUDE/CONDESCENDING BEHAVIOR: Multiple 1-star reviews cite rude or dismissive treatment — one describing a condescending 'mansplaining' interaction (Dec 2023), one citing a scheduling process that demanded credit card info before answering whether the company even served the caller's area (Jun 2024), and two brief reviews simply stating 'Rude' (Mar 2025) and giving 1 star with no text (Jun 2024).
• FAUCET DISPUTE (Overstreet): A detailed 1-star review (Oct 2019) describes Brian Overstreet installing the wrong finish faucet, initially committing to make it right, then reversing course and refusing responsibility. This reflects poorly on both workmanship quality control and follow-through.
• ROAD RAGE REVIEW: One 1-star review (May 2025) references a driver in a company vehicle behaving aggressively on the highway. This is not a service review and was excluded from dimension scoring, but it is a reputational flag.
• RECENCY NOTE: The majority of Overstreet Plumbing reviews are from 2018–2022, with only one from 2024. These older reviews were included but given reduced weight. O'Neill reviews are more recent (2024–2025) and carry higher weight in the score.
• DUPLICATE REVIEW DETECTED: Two reviews for Overstreet Plumbing posted on 2018-01-06 are word-for-word identical, suggesting a duplicate submission. Only one was counted in dimension scoring.
• NO FAKE REVIEW PATTERN DETECTED: While the majority of reviews are positive, they contain specific details, named individuals, described scenarios, and varied language. No coordinated fake review pattern was identified, though the volume of generic 5-star praise warrants mild caution.

This WW Score carries HIGH data confidence due to the large review volume, but should be interpreted cautiously given the mixed contractor pool, at least three credible negative service experiences involving professionalism failures and a warranty dispute, and the fact that a meaningful share of Overstreet Plumbing reviews are more than two years old.