Payless Plumbing and Heating

Payless Plumbing (Zivko) earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, responsiveness, friendliness, and clear communication appear in the overwhelming majority of reviews spanning over a decade. Project completion is also very strong, with nearly all jobs described as finished correctly and on time, including sam... Read more

Payless Plumbing (Zivko) earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, responsiveness, friendliness, and clear communication appear in the overwhelming majority of reviews spanning over a decade. Project completion is also very strong, with nearly all jobs described as finished correctly and on time, including same-day and next-day service; the few exceptions involve AC repair failures where the unit was ultimately unrepairable, not abandoned work. Experience scores well due to repeated praise for diagnostic skill, creative problem-solving, and technical knowledge, though two reviews (2019 and 2023) describe an inability to fix AC units, which tempers the score modestly. Pricing is the weakest dimension: while many reviewers praise competitive or reasonable rates, four reviews explicitly describe feeling overcharged or receiving quotes significantly higher than competitors, including one instance of a quoted price of $200 that became $489 and another where the final AC repair bill was $759 with no working unit at the end. The pricing score reflects this genuine split in customer experience rather than defaulting to the majority positive sentiment. Read less