Cross County Plumbing

Cross County Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews spanning nearly a decade. Professionalism scores well overall, with dozens of reviewers praising punctuality, shoe covers, masks, clear communication, and courteous behavior — but is meaningfully pulled down by seven negative reviews citing rude phone interactions, missed a... Read more

Cross County Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews spanning nearly a decade. Professionalism scores well overall, with dozens of reviewers praising punctuality, shoe covers, masks, clear communication, and courteous behavior — but is meaningfully pulled down by seven negative reviews citing rude phone interactions, missed appointments, and one allegation of racist behavior, which cannot be ignored. Pricing is consistently described as fair, reasonable, and competitive, with multiple reviewers noting that quoted prices were honored even when jobs ran longer than expected, though two reviewers flagged the cash/check-only policy and one called the pricing expensive for minor work. Project completion is a strong suit: the team repeatedly honored callbacks, returned without charge when problems were misdiagnosed, and stuck to quoted prices on complex jobs — though two negative reviews describe plumbers leaving without resolving an active leak and a significant scheduling failure that left a customer without service. Experience is well-supported by specific accounts of skilled problem-solving on difficult jobs including old cast iron systems, water main replacements, and multi-issue diagnostics, with only one review citing outright incompetence. Read less