Find Nearby Plumbers In Minneapolis, Minnesota

Service Today scores poorly overall (42.3/100) due to severe pricing concerns that dominate customer feedback. While technicians demonstrate reasonable professionalism (72.5) and technical competence (68.0), the company is heavily criticized for aggressive upselling, inflated quotes (often 2-3x competitor pricing), and deceptive sales tactics. Project completion is problematic (58.5), with numerous reports of missed appointments, incomplete work, and poor follow-up. The most damaging pattern is systematic overcharging: customers consistently report diagnostic fees ($300-$600+), high-pressure sales pitches, and quotes ranging from $6,000-$97,000 for work competitors complete for $1,000-$3,000. This creates a trust deficit that undermines otherwise competent field work.

• CRITICAL: Systematic pricing abuse pattern - 412 mentions of overcharging, with overwhelming evidence of quotes 2-10x market rates
• CRITICAL: Deceptive sales tactics - extensive documentation of scare tactics, false diagnoses (gas leaks, fire hazards, voltage problems), and bait-and-switch practices
• HIGH: Appointment reliability issues - multiple cancellations, no-shows, and rescheduling failures documented across 50+ reviews
• HIGH: Fake review detection - suspicious clustering of generic 5-star reviews with minimal detail (e.g., 'Great service', 'they were great', 'excellent') mixed with detailed 1-star complaints; asymmetric review distribution suggests possible review manipulation
• HIGH: Warranty fraud allegations - customers report warranty claims denied on dubious grounds despite paying premium prices
• MODERATE: Quality control issues - incomplete work, poor craftsmanship, and follow-up failures in 10-15% of completed projects
• MODERATE: Company operates under multiple names (Service Today, Eagan-Electrician, Home Service Pros, Boys Electric, AirTech) - possible attempt to obscure negative review history

This WW Score of 42.3 is highly reliable (HIGH confidence across all dimensions with 150+ mentions each). The company demonstrates a clear business model centered on high-pressure sales and systematic overcharging rather than fair-value service delivery. While individual technicians may be competent and professional, organizational practices—aggressive upselling, inflated diagnostics, deceptive problem identification, and poor appointment management—create a fundamentally untrustworthy customer experience. Customers should obtain multiple independent quotes before engaging this company and verify all diagnoses with licensed third parties.

Minnesota Plumbing and Heating receives deeply mixed reviews across all dimensions, with pricing being the most consistently and severely criticized aspect — multiple reviewers independently describe labor rates equivalent to $333–$600/hour, hidden charges, and non-transparent invoicing, driving the pricing score to a very low 22. Project completion is also significantly impacted by no-shows, missed scheduling windows, incomplete work, and at least one case of a pipe bursting due to improper installation with no follow-through on repair. Professionalism scores slightly higher due to several reviewers noting polite individual technicians and front-office staff, but this is heavily offset by poor customer service accountability, upselling tactics, and scheduling failures. Experience scores modestly at 50, as a handful of reviews praise quality workmanship, but others cite clear technical errors such as off-center appliance installation, wrong valve shutoffs, and uninsulated pipes against exterior walls. The overall WW Score of 42.1 reflects a contractor with serious systemic issues in pricing transparency and job follow-through that outweigh occasional positive individual interactions.

• PRICING CONCERN: At least 8 reviews independently describe extreme overpricing, with labor rates cited between $333–$600/hour. This is a consistent and specific pattern, not isolated complaints.
• HIDDEN CHARGES: Multiple reviews describe unexpected charges added after initial quotes or fees paid at point of sale (e.g., $150 extra after paying Best Buy installation fee, $130 valve charge for a <$5 part).
• SCHEDULING FAILURES: At least 3 reviews describe no-shows or last-minute cancellations after customers took time off work or rearranged schedules.
• ACCOUNTABILITY FAILURES: Multiple reviews describe the company deflecting responsibility for errors — telling customers to 'talk to Best Buy,' claiming interior pipes never freeze, and offering no apology for property damage.
• UPSELLING CONCERN: One review describes a plumber arriving 5 hours early and aggressively upselling a soft water system by describing tap water as 'poisonous,' then finding a sudden $350 repair needed after the upsell was declined.
• BUSINESS IDENTITY CONFUSION: Several reviews note confusion between Minnesota Plumbing and Heating and HomeWorks Plumbing, suggesting a rebrand or acquisition that is not clearly communicated to customers. Some reviews may reflect the successor company rather than the original.
• RECENCY WARNING: The majority of reviews with substantive detail are from 2016–2021. Only one review (2023) is within the past 12 months. The 2023 review is positive but covers a Best Buy appliance delivery team, which may not reflect core plumbing service quality. Older reviews dominate the scoring.
• POSSIBLE FAKE REVIEW CONCERN: Two reviews (2013 and 2015) are extremely brief, generic, and lack any specific detail ('Great service,' 'Fantastic customer service'). These were included in analysis but carry low evidentiary weight.
• ONE POSITIVE REVIEW (2018-07-13) explicitly states the reviewer did NOT use them for the current project, making it unreliable as evidence of service quality.

This WW Score is based on 21 reviews spanning 10 years with HIGH mention counts across all dimensions, but reliability is moderated by the age of most reviews, business identity confusion between Minnesota Plumbing and Heating and HomeWorks, and the fact that the single most recent detailed review (2023) covers a Best Buy delivery team rather than direct plumbing service — the score should be treated as a meaningful signal of systemic issues but not a precise current-state assessment.

Tiger Plumbing and Heating receives a critically low WW Score of 38.2, driven primarily by severe pricing concerns and inconsistent project completion. While the company demonstrates occasional technical competence and some staff members receive praise for friendliness and responsiveness, these strengths are overwhelmed by pervasive complaints about excessive charges, hidden fees, and failure to follow through on commitments. Pricing issues appear in 14 reviews with customers reporting markups of 400-600% above market rates, diagnostic fees of $185-$340, and refusal to provide upfront quotes. Project completion failures include multiple instances of no-shows, cancellations without notification, incomplete work, and callbacks charged as new service calls. The company's professionalism score is dragged down by poor communication, scheduling failures, and apparent attempts to pressure customers into changing negative reviews in exchange for refunds.

• CRITICAL: Multiple reviews (2018, 2017) describe alleged attempts to bribe customers into changing negative reviews by offering refunds—this is a serious ethical red flag and suggests potential review manipulation.
• PRICING PATTERN: Systematic overcharging documented across 14 reviews spanning 2016-2023. Examples include $1,200 for a 2-foot pipe replacement (market rate $200-400), $395 for a $5.95 capacitor replacement, $700 for a water heater service call, and $3,300+ quotes for standard installations. This pattern is too consistent to be coincidental.
• PROJECT COMPLETION FAILURES: Multiple reviews document repeated no-shows, cancellations without notification, and failure to return calls despite explicit promises to do so (Feb 2022 review, Dec 2016 review).
• RECENCY: Most damaging reviews are from 2016-2023, with recent reviews (2023) continuing to report excessive pricing. This is not a historical problem—it is ongoing.
• POSITIVE REVIEWS ANALYSIS: The 5 positive reviews (2018, 2019, 2020) are notably brief, generic in praise, and lack specific detail about pricing or project scope. They contrast sharply with the detailed, specific complaints in negative reviews. However, they do not appear to be fabricated—they mention specific technician names (Dustin, Derek, Sam, Justin) and describe genuine service scenarios.
• SELECTIVE SERVICE: One 2021 review states the company 'blocked' the customer from calling for service and refuses to work on plumbing they installed—suggests potential retaliation or abandonment of customers.

This WW Score of 38.2 is highly reliable and should be trusted as a strong warning signal. The score is based on 20 reviews with consistent, detailed, and specific complaints spanning 7 years. The pricing dimension alone (28.0) is supported by 14 reviews with documented examples of extreme overcharging. Project completion failures are corroborated across multiple independent reviews. While the company has delivered satisfactory work in some cases, the systematic pattern of excessive pricing, poor communication, and incomplete follow-through represents a significant and persistent business practice issue that poses substantial financial and service risk to customers.

Richfield Plumbing's reviews paint a deeply mixed but predominantly negative picture. Pricing is the single most damaging dimension: multiple reviewers report being billed far above quoted amounts, charged for 'free' estimates, sent to collections without warning, and hit with undisclosed drive-time fees — resulting in one of the lowest pricing scores possible. Professionalism suffers significantly from billing disputes, poor communication, missed appointments, and unresponsive follow-through, though a handful of positive reviews do praise courteous and prompt staff. Project completion is middling — some jobs were completed well and quickly, but others were abandoned without follow-up, and the billing chaos surrounding completed jobs undermines confidence in the overall process. Experience scores modestly higher, as several reviewers explicitly praised the technical skill and knowledge of the plumbers who showed up, but this positive signal is overshadowed by the systemic issues in pricing and communication.

• BILLING PATTERN WARNING: Multiple independent reviewers across different years (2010, 2016, 2019, 2023) report being billed significantly more than quoted, charged for services described as free, or sent to collections unexpectedly. This is a consistent and serious pattern, not isolated incidents.
• COLLECTIONS PATTERN: At least three reviewers explicitly mention being sent to collections — one before a payment plan was even honored, one for a disputed bill, and one for a 'free' quote. This suggests a systemic billing practice concern.
• RECENCY NOTE: The most recent negative review is from October 2023, and the most recent positive review is from August 2024. The majority of reviews are from 2016–2022. The 2024 positive review is brief and lacks specifics, which slightly reduces its weight.
• POSSIBLE FAKE REVIEW FLAG (LOW CONCERN): The April 2021 5-star review is unusually detailed and effusive, mentions a second job at a sister-in-law's home, and reads somewhat like promotional copy. It cannot be confirmed as fake but warrants mild skepticism.
• SCORE SUPPRESSION APPLIED: Due to the strong and repeated negative pricing and billing signals across many years and many reviewers, scores for pricing and professionalism were conservatively held down rather than averaged upward by the small number of positive mentions.

This WW Score is based on 14 reviews spanning 2010–2024 with usable data across all four dimensions, yielding HIGH confidence ratings across the board; the score of 38.2 should be considered a reliable signal of significant customer dissatisfaction, particularly around pricing transparency and billing practices.

The reviews for this contractor — which appear to span multiple businesses including B&D Plumbing and Randy Lane & Sons — are deeply mixed, making a clean aggregate score difficult to interpret. Positive reviews highlight responsive scheduling, courteous staff, and competent work, while negative reviews describe no-shows, abandoned jobs, rude technicians, billing disputes, and work that failed inspection. Project completion is the most heavily weighted dimension and is significantly dragged down by multiple credible accounts of unfinished work, failed inspections, and refusal to honor commitments. Professionalism scores are similarly split, with some reviewers praising communication and follow-up while others report repeated no-shows and unreturned calls. The score should be treated with caution given the wide variance in experience and the age of many reviews.

• MULTIPLE BUSINESSES DETECTED: Reviews appear to reference at least two distinct companies — B&D Plumbing and Randy Lane & Sons Plumbing & Heating. Aggregating scores across different businesses significantly reduces the reliability of this report. Scores should not be attributed to either company individually without separation.
• 3 reviews contain no text — only a star rating (1-star and two 5-star). These were excluded from dimension scoring as they provide no usable evidence.
• RECENCY WARNING: Several reviews are 5–11 years old (2013–2018). Only 3 reviews are from the past 12 months (2024). Older reviews may not reflect current service quality and were given reduced weight.
• NO FAKE REVIEW PATTERN DETECTED: Positive and negative reviews contain specific details, named individuals, and varied language. No strong indicators of coordinated fake reviews were found.
• SERIOUS NEGATIVE INCIDENTS: Multiple reviews describe no-shows on scheduled appointments, a job abandoned mid-repair with P-traps left uninstalled, a permit refused after being explicitly contracted, and a failed city inspection attributed to improper initial work. These are significant red flags for project completion and professionalism.

This WW Score has LOW overall reliability due to the mixing of reviews from at least two distinct businesses, a high proportion of reviews older than 3 years, and a small total review count with only 3 recent reviews — consumers should not rely on this score without first confirming which company they are evaluating and seeking more current references.

The reviews present a sharply divided picture of NRG Plumbing. On the positive side, one detailed review highlights excellent responsiveness, creative problem-solving, and pricing at roughly one-third of a competitor's rate, while another praises prompt communication and professionalism across multiple jobs. However, two 1-star reviews are serious: one describes the contractor as rude, unprofessional, and leaving the customer worse off than before, and another describes being ignored after an initial confirmation to take the job — a clear failure of follow-through. Project completion is a particular concern, as two of four relevant reviews describe incomplete or abandoned work. The single pricing data point is positive but carries very low confidence given only one mention.

• RECENCY WARNING: All reviews are from 2015–2020, with the most recent being from May 2020. No reviews from the past 12 months (relative to the dataset). Current performance is unknown.
• SMALL SAMPLE WARNING: Only 5 reviews total. The WW Score should be treated as highly provisional and not representative of consistent performance.
• POLARIZATION FLAG: Reviews are sharply split between 1-star and 5-star ratings with no middle-ground scores, which may indicate inconsistent service quality depending on the job or customer.
• NO FAKE REVIEW PATTERNS DETECTED: The positive and negative reviews contain specific details and distinct language, suggesting authentic authorship.

This WW Score carries LOW overall reliability due to the very small review sample (5 reviews), the age of all reviews (none within the past 4+ years), and significant polarization between positive and negative experiences — prospective customers should seek more current references before hiring.