Find Nearby Plumbers In Hickam, Hawaii

All Aloha Plumbing and Ala Wai Plumbing (Carlos) together generate a large, predominantly positive review base spanning over a decade, with the most recent reviews from 2025 being especially strong across professionalism, responsiveness, and job completion. Professionalism is the most consistently praised dimension, with dozens of reviewers explicitly citing courtesy, punctuality, communication, and attitude. Pricing receives mostly positive mentions — several reviewers specifically praised fair and reasonable rates — but one notable 3-star review flagged a $550 charge for a half-hour drain unclog as steep, and an older review noted lack of invoice transparency, moderately tempering this score. Project completion is strong overall, with most jobs described as fully resolved, but two 1-star reviews (one no-show, one failed unclog with a charge) introduce meaningful negative signals that prevent a top-tier score. Experience is well-supported, with reviewers frequently citing skilled diagnostics, thorough workmanship, and effective problem-solving across a wide range of plumbing tasks.

• MIXED BUSINESS DATA: Reviews appear to cover two distinct businesses — 'All Aloha Plumbing' (recent 2025 reviews) and 'Ala Wai Plumbing / Carlos' (older reviews from 2012–2023). These may be separate companies. The WW Score has been calculated across all reviews but users should be aware the score reflects a blended profile.
• RECENCY IMBALANCE: A significant portion of reviews (approximately 40+) are from 2012–2021, which are more than 3 years old. The most recent 2025 reviews are more relevant to current service quality. Older reviews were weighted conservatively.
• NEGATIVE SIGNALS — PROJECT COMPLETION: Two 1-star reviews explicitly cite failure to show up for a scheduled appointment (2016, 2013) and one cites being charged for a job that was not completed (2013). These are meaningful red flags for reliability.
• PRICING CONCERN: One 3-star review (2025-06-02) explicitly flagged $550 for a 30-minute drain unclog as expensive, noting the customer nearly cancelled. This is a recent and specific pricing complaint that moderately reduces the pricing score.
• BLANK REVIEWS: At least 6 reviews contained no text — only a star rating. These were excluded from dimension scoring as they provide no usable qualitative data.
• NO STRONG FAKE REVIEW INDICATORS DETECTED: While many reviews are positive, they contain specific names, job details, and varied language. No strong pattern of fabricated reviews was identified.

This WW Score carries HIGH overall confidence due to the large volume of reviews with usable detail, but users should note the score blends two potentially distinct businesses and includes a substantial number of reviews older than 3 years; the 2025 All Aloha Plumbing reviews are the most reliable signal of current service quality.

Drain Daddy demonstrates strong overall performance across all dimensions, with particular strength in project completion (86.0) and professionalism (84.5). The company excels at responsiveness, punctuality, and follow-through on warranty commitments. Pricing is generally perceived as fair and competitive (78.0), though some customers note it is not the absolute lowest. Technical skill and workmanship are consistently praised (85.5). However, two significant negative reviews from 2016-2018 detailing unprofessional conduct, unsanitary practices, and billing disputes create material concerns that prevent a higher overall score despite the overwhelmingly positive majority.

• Two highly detailed negative reviews (1-star ratings from 2016-07-29 and 2018-08-07) describe serious professionalism issues including unsanitary work practices, aggressive billing tactics, and poor customer service. These are specific and credible complaints that contradict the predominantly positive pattern.
• Review from 2016-07-29 alleges dirty work practices, improper handling of customer belongings, sewage contamination of carpet, and unfair blame assignment for building-wide plumbing issues. This review is detailed and includes reference to supporting documentation.
• Review from 2018-08-07 complains of excessive pricing ($130 for 2-minute drain clearing) and aggressive payment demands (4-day payment deadline). While the customer's tone is hostile, the complaint about pricing for minimal work is substantive.
• Multiple reviews from 2013-2016 period (older than 12 months) comprise approximately 70% of dataset. More recent reviews (2024, 2022) are uniformly 5-star with limited detail, which could suggest selection bias in what gets posted recently.
• Three reviews marked 'unknown' with 5-star ratings lack any substantive content and cannot be meaningfully evaluated.
• One review (2013-06-20) explicitly states 'you have to keep an eye on him because he tries to cut corners,' suggesting potential quality control issues.
• One review (2013-05-15, 3-star) reports overcharging and refusal to apply senior discount until customer negotiated, indicating possible pricing integrity concerns.
• Recency concern: Only 3 reviews from past 12 months (2024, 2022 dates), all 5-star. Bulk of data is 8-12 years old, limiting current reliability assessment.

This WW Score of 82.3 should be treated with MODERATE-to-HIGH caution. While the majority of reviews (98 of 100) are positive and detailed, the presence of two credible, specific negative reviews describing serious professionalism and billing issues creates legitimate concerns about consistency. The dataset is heavily weighted toward reviews from 2011-2016 (70+ reviews), making current performance assessment difficult. Recent reviews (past 12 months) are limited to 3 entries, all 5-star with minimal detail. The score reflects strong historical performance but may not accurately represent current service quality or consistency. Prospective customers should review the detailed negative complaints from 2016-2018 before engaging this contractor.

Shoreline Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks across all four dimensions. Professionalism is the strongest area (86.5), with extensive evidence of punctuality, courteous communication, and responsive customer service across 127 reviews. Project completion scores well at 84.8 based on 118 mentions, reflecting reliable job finishing and follow-through, though some older reviews cite delayed estimates and unresolved callbacks. Experience is solid at 85.3 with 89 mentions confirming skilled technicians and quality workmanship. Pricing is the weakest dimension at 76.2 (48 mentions), with legitimate concerns about hourly rates, minimum charges, and occasional overcharging, though many recent reviews praise fair pricing. The company shows strong recovery and owner engagement in addressing complaints.

• PRICING CONCERNS: Multiple reviews (particularly 2017-2018) cite high hourly rates ($150/hr), minimum 4-hour charges, and instances of overcharging. However, recent reviews (2023-2025) predominantly praise 'reasonable' and 'fair' pricing, suggesting possible rate restructuring or improved transparency.
• QUALITY GUARANTEE ISSUES: Several older reviews (2011-2015) report work not guaranteed and refusal to fix defects without additional charges. No recent reviews mention this issue, suggesting policy change.
• ESTIMATE DELAYS: Multiple reviews from 2015-2017 report 2+ week delays in providing estimates and poor follow-up communication. Recent reviews show dramatically improved responsiveness.
• NEGATIVE OUTLIERS: 4 reviews (2020, 2024) contain extreme allegations (drug use, unprofessional behavior, $1,550 wax ring charge, $615 water heater with poor installation). These are isolated but serious; one 2024 review details poor cleanup and rude office staff response.
• RECENCY BIAS: 70% of reviews are from 2020 onward, with majority from 2023-2025. Older reviews (pre-2018) show significantly more complaints about pricing, delays, and guarantees. Recent reviews are overwhelmingly positive (5-star), suggesting either genuine improvement or potential review filtering.
• BLANK/MINIMAL REVIEWS: 12 reviews contain no text or only ratings, limiting analysis but not affecting scoring.
• DUPLICATE COMPLAINT: One negative review about toilet/tub hardware installation appears twice (2023-06-10 and 2022-10-31) with identical text, suggesting either resubmission or data duplication.

This WW Score of 82.1 is highly reliable for current service expectations (2023-2025), supported by 227 reviews with strong mention counts across all dimensions. However, the dramatic improvement in recent years and concentration of 5-star reviews warrant caution; the score reflects current performance better than historical consistency. Pricing remains a legitimate concern despite recent improvements, and customers should request itemized estimates upfront. The company's responsiveness to complaints and owner engagement are notable strengths.

Rayco Plumbing earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — responsiveness, punctuality, courtesy, and communication are mentioned in the overwhelming majority of reviews. Pricing is generally viewed as fair and reasonable, with specific callouts for military discounts and one reviewer noting a quote approximately $350 below competitors, though two negative reviews raise concerns about billing disputes and warranty refusals that temper the pricing score. Project completion is solid overall, with many reviewers praising same-day or next-day service and thorough follow-through, but is meaningfully dragged down by one detailed 1-star review alleging abandoned work, a failed $4,500 repair, and refusal to honor warranty obligations, as well as a 2-star review citing a return-visit charge dispute and a 1-star review citing a missed appointment without notification. Experience scores well given repeated praise for diagnostic skill, creative problem-solving, and technical knowledge, though one 4-star review noted an incomplete repair and one 1-star review alleged that two subsequent plumbers deemed the original work unnecessary and ineffective. The score reflects a contractor with a genuinely strong track record tempered by a small but serious cluster of negative experiences that cannot be dismissed.

• One highly detailed 1-star review (2019-02-15) alleges serious misconduct: a $4,500 repair that failed within days, refusal to honor warranty, abandonment of elderly clients, and alleged intimidation when confronted. Two subsequent plumbers reportedly confirmed the work was unnecessary. This review is specific, internally consistent, and corroborated by dated video evidence per the reviewer. It carries significant weight and materially impacts project_completion and pricing scores.
• A separate 1-star review (2022-02-23) explicitly criticizes failure to notify a customer of a schedule change. The owner's response attempted to reframe the visit as a free estimate, which the reviewer disputed. This is a credible communication/professionalism flag.
• A 2-star review (2015-05-30) alleges that Rayco refused a return visit to fix a still-leaking toilet after job completion, citing that the customer had supplied the parts. This raises a legitimate warranty and accountability concern.
• A 4-star review (2013-10-30) notes an incomplete repair where the plumber did not start with the most critical component (the drain), resulting in a costly partial fix. This is a minor but real experience/judgment flag.
• Three reviews have no text content — two with ratings of 1.0 and 4.0 (2019-06-11) and one with a rating of 4.0 (2015-07-20). These were excluded from dimension scoring but counted in total reviews analyzed.
• The vast majority of reviews are 5-star, which warrants mild fake-review scrutiny. However, most positive reviews contain specific details (names of technicians, job descriptions, locations, dates of service), which significantly reduces the likelihood of coordinated fake reviews. The pattern appears to reflect genuine customer satisfaction rather than fabrication.
• Recency note: The most recent reviews are from 2023. Reviews from 2013–2018 are older than 5 years and were given reduced weight. The negative reviews span 2015–2022, indicating the issues are not isolated to a single period.

This WW Score is based on 57 reviews spanning approximately 10 years with strong mention counts across all four dimensions, making it statistically reliable; however, the presence of multiple substantive negative reviews — including one alleging serious financial harm and warranty abandonment — means prospective customers should read the critical reviews in full before making a hiring decision.

Low Cost Drain Plumbing demonstrates strong overall performance across all four dimensions, with particular strength in technical expertise and experience (85.0). The company excels at responsiveness, punctuality, and professional demeanor, though professionalism scores are tempered by several documented instances of poor communication and no-shows. Pricing is consistently praised as fair and competitive (79.0), though a few reviews cite unexpectedly high quotes relative to competitors. Project completion is solid (80.0) with most jobs finished efficiently, but several callbacks and incomplete follow-ups are documented. The business shows ownership transition effects, with earlier reviews (Matt era) and later reviews (John era) both present, creating some consistency variation.

• DUPLICATE REVIEWS DETECTED: Two identical reviews dated 2023-06-09 and 2022-09-22 ("I don't think you can find a better plumber...") suggest possible review manipulation or copy-paste errors.
• OWNERSHIP TRANSITION: Reviews span two ownership periods (Matt Henderson through ~2017, then John Merryman from ~2017 onward). Quality and service patterns differ between eras. Earlier Matt reviews show more no-show/communication issues; later John reviews are more consistently positive.
• CONFLICTING NARRATIVES: Multiple 1-star reviews allege dishonest upselling, damage to property, and abandonment mid-job (e.g., 2020-04-30 P-trap damage, 2016-10-19 building manager complaint). These directly contradict the dominant 5-star narrative of honesty and integrity.
• FAKE REVIEW RISK - MODERATE: Approximately 60+ reviews are 5-star with highly generic praise ("amazing," "highly recommend," "mahalo"). While individually credible, the volume and repetitive phrasing (especially "mahalo," "big kine," "braddah") suggests possible coordinated positive reviews. However, the presence of detailed negative reviews and specific complaints reduces confidence in wholesale fakery.
• RECENCY BIAS: Most reviews are from 2015-2020 (older than 1 year). Only ~15 reviews are from 2024-2025. Recent data is limited, making current performance assessment uncertain.
• COMMUNICATION FAILURES: Multiple documented instances of no-shows, missed callbacks, and failure to reschedule (2016-02-09, 2017-07-03, 2012-07-11). These are serious professionalism failures not fully reflected in the high average score.
• PRICING INCONSISTENCY: One review (2020-06-06) states Low Cost Drain was "by far the most expensive" at 3x competitor price. Another (2017-10-27) claims quote was $5000+ vs. competitor $400+. This contradicts the "fair pricing" narrative.
• PROPERTY DAMAGE ALLEGATIONS: At least 3 reviews document damage caused during service (broken faucet 2024-06-30, P-trap burst 2020-04-30, pipes damaged 2016-10-19) with inconsistent follow-up/accountability.

This WW Score of 81.2 should be treated with MODERATE-TO-HIGH caution. While the score is supported by 125 reviews with substantial mention counts across all dimensions, significant red flags exist: (1) ownership transition creates two distinct service eras with different quality profiles; (2) multiple credible allegations of property damage and communication failures are underweighted by the volume of generic 5-star reviews; (3) recency is poor—most data is 3+ years old; (4) pricing claims are contradictory and unresolved. The score reflects historical performance (2015-2020) more than current capability. For decisions, request recent references and clarify pricing in writing before engagement.

A-1 Budget Plumbing earns strong marks for professionalism, with the vast majority of substantive reviews praising courteous, communicative, and punctual technicians across many years and many different plumbers. Pricing is a genuine mixed bag: numerous reviewers explicitly praise the company as affordable and fair, while a meaningful minority report sticker shock — including a $1,400 charge after an $850–$900 high-end estimate, a $457 dripping showerhead repair, and a $1,700 sump pump replacement — pulling the pricing score down considerably. Project completion is solid overall but is weighed down by recurring issues: at least one no-show with no callback, a case where a plumber left a broken snake in a pipe, a misdiagnosed leak that required a second visit the customer had to pay for, a toilet repair that caused a flood, and a drain problem that recurred within a week with no warranty honored. Experience scores well on average — many reviewers describe skilled, knowledgeable technicians who solved difficult problems — but is tempered by several documented cases of misdiagnosis, incomplete work, and at least one instance where a non-plumber fixed what two A-1 plumbers said required a full toilet replacement. The review corpus spans from 2010 to 2025, and recent reviews (2024–2025) trend more positively, suggesting the company may have improved over time.

• 27 reviews contain no text whatsoever (blank or 'unknown') and were excluded from dimension scoring; they contribute only to total review count.
• A cluster of reviews dated 2025-05-09 and 2025-06-08 share identical timestamps across multiple reviews, which may indicate batch imports or platform aggregation rather than organic individual submissions — treat this cluster with mild caution.
• All star ratings are 4 or 5 stars with the exception of clearly negative reviews; there is no 2-star middle ground in recent reviews, which is a mild fake-review pattern signal, though the presence of detailed negative reviews across the full corpus reduces this concern significantly.
• Several reviews from 2013–2017 are extremely brief ('unknown', 'good', 'see above', 'Re-routed main line') and provide no scorable data.
• Pricing complaints are concentrated but specific and credible (exact dollar amounts cited), and are not offset by the volume of positive pricing mentions alone — the pricing score reflects genuine inconsistency rather than uniformly fair rates.
• One review (2022-03-23) alleges a flooded home caused by an overtightened toilet handle installed by A-1, with no management response or callback — a serious liability flag.
• One review (2012-05-06) alleges a plumber's snake broke off inside a pipe and was not disclosed or remediated — a significant workmanship and ethics concern.
• Recency note: The majority of detailed, scorable reviews are from 2021–2025, which is a positive signal. Reviews from 2010–2017 skew more mixed and are down-weighted accordingly.

This WW Score is based on a large and diverse review corpus spanning 15 years with HIGH confidence across all four dimensions, and should be considered a reliable representation of this contractor's overall performance, with the caveat that pricing consistency and project completion reliability remain genuine areas of risk that prospective customers should discuss explicitly before hiring.