Courtesy Plumbing and Heating presents a deeply divided review profile. A meaningful subset of customers — particularly those served by technicians Drew, Jason, Alec, Jenna, and David — report genuinely positive experiences with professionalism, responsiveness, and technical competence. However, these positives are substantially offset by a large volume of serious negative reviews spanning pricing...
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Courtesy Plumbing and Heating presents a deeply divided review profile. A meaningful subset of customers — particularly those served by technicians Drew, Jason, Alec, Jenna, and David — report genuinely positive experiences with professionalism, responsiveness, and technical competence. However, these positives are substantially offset by a large volume of serious negative reviews spanning pricing gouging allegations, no-show appointments, incomplete or incorrect work, unlicensed technician concerns, and failure to follow through on promises. Pricing is the single most damaged dimension, with numerous reviewers across multiple years independently describing charges as wildly inflated — sometimes 5–10x market rate — and several alleging deceptive upselling practices. Project completion also suffers significantly, with multiple documented cases of technicians failing to return as promised, leaving work unfinished, or performing incorrect repairs that required third-party correction. The company's overall score is dragged down by the consistency and specificity of these negative accounts across a long time span.
Flags & Warnings
• PRICING CONCERNS — HIGH SEVERITY: At least 10 independent reviewers across multiple years (2013–2025) describe pricing as grossly inflated, with specific dollar comparisons provided. Examples include: $800 for a PRV not correctly set; $925 for a faucet and P-trap with ~$200 in parts; $1,170 quoted for a $120 control board; $1,200 quoted for a job with $100 in parts; $300 for 30 minutes of work; $5,000 quoted for an AC repair that cost $600 elsewhere. This is a persistent, multi-year pattern — not isolated incidents.
• UNLICENSED TECHNICIAN ALLEGATIONS: Two separate reviews (Dec 2024 and Sep 2023) allege that technicians performed work on apprentice licenses without required supervision, in violation of Colorado law. One review references a DORA cease and desist order and expired licenses in Colorado Springs and Sedalia. These are serious legal and safety concerns that could not be independently verified from reviews alone but are highly specific and credible.
• NO-SHOW / BROKEN PROMISE PATTERN: Multiple reviews document technicians (particularly Eddie) failing to return as scheduled with zero communication. A separate business review documents repeated broken payment promises over 30+ days. This pattern of unreliability appears across multiple technicians and contexts.
• DECEPTIVE UPSELLING ALLEGATIONS: At least 3 reviews (2021 furnace CO scare, 2021 AC control board, 2021 AC switch) describe technicians diagnosing expensive problems that were later found to be non-existent or trivially inexpensive by other companies. The CO/furnace incident involving an elderly woman is particularly concerning given the vulnerability of the customer.
• FAKE REVIEW SUSPICION — MODERATE: Several 5-star reviews contain minimal detail (e.g., 'Jason was great', 'Jenna is amazing! Thank you', 'Great service!', blank text with 5 stars, 'Thorough and efficient'). While not conclusive, the pattern of very short, unspecific 5-star reviews alongside highly detailed negative reviews warrants caution. Confidence in the positive score contributions is reduced accordingly.
• RECENCY NOTE: Reviews span from 2013 to 2025. Negative pricing and upselling complaints appear consistently across the entire date range, suggesting these are not isolated historical issues. The most recent reviews (2025) still include serious complaints about no-shows, rigid policies, and incorrect work, indicating problems have not been resolved under current management.
• WORKMANSHIP FAILURES DOCUMENTED: The Kwincii incident (2023) involved improperly installed tub pipes and drain causing water damage, with the technician refusing to acknowledge fault. The Eddie incident (2024) involved installing a drain on the wrong side, leaving trash, and failing to clamp a fitting — causing ~20 gallons of water damage. These are not minor errors.
• COLLECTIONS / BILLING DISPUTE: One review (2022) describes being sent to collections after the owner allegedly provided a zero-dollar invoice for botched work. Another review (2025) describes a subcontractor not being paid for damage repair work despite repeated promises over 30+ days.
Reliability Statement
This WW Score is based on 67 reviews spanning 2013–2025 with HIGH mention counts across all four dimensions, making the score statistically reliable; however, the persistent and specific nature of negative reviews — particularly around pricing, unlicensed work allegations, and no-show behavior — means the score of 54.2 should be treated as a genuine warning signal, and prospective customers should exercise significant caution before hiring this company.
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