American Septic Services

American Septic presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple reviews citing no-shows, unreturned calls, poor communication, and dismissive customer service, even though several positive reviews praise punctuality and friendly technicians. Pricing is a notable weak point, with multiple reviewers explicitly alleging cha... Read more

American Septic presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple reviews citing no-shows, unreturned calls, poor communication, and dismissive customer service, even though several positive reviews praise punctuality and friendly technicians. Pricing is a notable weak point, with multiple reviewers explicitly alleging charges exceeding quotes, billing for more gallons than tanks physically hold, and a lack of invoice transparency. Project completion is similarly split — loyal long-term customers report solid follow-through, while others describe abandoned appointments, incomplete work, and a failed system with no diagnostic effort offered. Experience scores reflect genuine technical competence noted in positive reviews, offset by serious concerns about a technician allegedly pumping more gallons than a tank's capacity and leaving three of four tanks untouched. Read less