Quality First Service Group

Quality Service shows genuine strengths in responsiveness and follow-through, with multiple reviewers praising technicians for arriving on time, completing jobs same-day, and going above and beyond in emergency situations. Professionalism scores are dragged down by one detailed complaint about deliberate miscommunication on pricing from a technician named Sam. Pricing is the most damaged dimension... Read more

Quality Service shows genuine strengths in responsiveness and follow-through, with multiple reviewers praising technicians for arriving on time, completing jobs same-day, and going above and beyond in emergency situations. Professionalism scores are dragged down by one detailed complaint about deliberate miscommunication on pricing from a technician named Sam. Pricing is the most damaged dimension, with two separate negative reviews — one alleging a $898 charge for $60 in parts and over $400/hour in labor, and another citing a $4,000 premium over competitors for an identical AC unit — both of which are specific, credible, and damaging. Project completion and experience scores remain relatively strong, supported by multiple reviewers describing completed multi-item jobs and skilled workmanship, though the small review pool limits confidence across all dimensions. Read less