Find Nearby Plumbers In Torrance, California

Carl the Plumber (primarily operated by Brandon) earns strong scores across all four dimensions based on a large volume of substantive reviews spanning over a decade. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, responsiveness via phone and text, friendly demeanor, and clean workmanship. Pricing is consistently described as reasonable, fair, and competitive, with multiple reviewers noting they compared quotes and chose Brandon for his value. Project completion is well-supported, with reviewers describing jobs finished promptly, callbacks honored, and follow-through on complex multi-visit repairs. Experience is affirmed through references to knowledgeable diagnosis, efficient problem-solving, and successful handling of diverse plumbing tasks including pipe leaks, drain blockages, water heater installation, and sewer camera work. A small number of reviews mention plumbers named Thomas, Sergio, Guillermo, and a reference to Sal's Plumbing, which appear to be separate entities or staff and were treated as supplementary data points.

• 18 out of 58 reviews contain no review text — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• One review (1-star, dated 2024-12-11) contains no text. The reason for the negative rating is completely unknown and cannot be scored or interpreted.
• Several reviews reference plumbers named Thomas, Sergio, Guillermo, and a brand called Sal's Plumbing, which appear distinct from the primary operator (Brandon/Carl the Plumber). These may represent a different business or staff members listed on the same profile, introducing minor identity ambiguity.
• The review dated 2014-05-09 and the review dated 2014-05-10 are nearly identical in content and wording, suggesting a possible duplicate submission by the same reviewer. This was counted as one unique mention to avoid inflating scores.
• All text-based reviews are 5-star ratings except one blank 1-star review. While the volume and specificity of positive reviews lend credibility, the complete absence of any critical feedback across 40+ substantive reviews warrants mild caution. However, the reviews contain sufficient specific detail, named individuals, and varied scenarios to reduce the likelihood of systematic fake review inflation.
• Many reviews are older than 12 months (a significant portion date from 2011–2022). The most recent substantive reviews (2023–2024) remain consistent in tone and quality, suggesting no meaningful decline, but recency depth is moderate.

This WW Score is based on a high volume of detailed, specific, and largely credible reviews and can be considered a reliable representation of this contractor's performance, with the caveat that one unexplained 1-star rating and 18 blank reviews introduce a small degree of unresolved uncertainty.

Pacific Plumbing Team earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews praising punctuality, communication, and follow-through. Professionalism is the most frequently mentioned dimension, with dozens of reviewers citing named technicians who were courteous, on time, and communicative — though two notable 1-star reviews describe serious scheduling failures and unprofessional conduct that prevent a higher score. Pricing scores lower than other dimensions because while many reviewers call pricing fair or reasonable, two reviewers explicitly felt overcharged (one paying $90 for a $12 part, another noting costs were 50–100% higher than competitors), and one review directly states 'not cheap.' Project completion is a strong suit, with the vast majority of reviewers confirming jobs were finished promptly and correctly, including a callback case where unexpected issues were returned to and resolved. Experience scores well based on specific mentions of technical skill, problem diagnosis, and going above and beyond, including a contractor-reviewer who praised workmanship quality.

• Three reviews contain no text — only a 5-star rating. These were excluded from dimension scoring as they provide no usable data.
• One review (2024-07-08) is unusually long and generic, reads like a templated or AI-generated review with no specific technician name, no specific detail about the job, and overly formal phrasing. Treated with reduced weight.
• The review corpus is overwhelmingly 5-star (97+ out of 101), which warrants mild fake-review scrutiny. However, the majority of reviews name specific technicians (Andrew, Gleb, Artur, Akmal, Jim, Arthur, Paul, Igor, etc.) and describe specific jobs, which is a strong authenticity signal. The pattern is more consistent with a genuinely well-reviewed business than a fabricated review set.
• Two legitimate 1-star and one 2-star review exist and were fully weighted. The 1-star reviews describe real scheduling failures and dismissive technician behavior. The 2-star review describes a pricing transparency issue. These meaningfully reduce professionalism and pricing scores.
• Review dates span from 2022 to June 2025. The majority of reviews (approximately 65+) are from within the past 12 months, which is a positive recency signal. Older reviews (2022–2023) were given slightly reduced weight but remain directionally consistent with recent reviews.

This WW Score is based on 101 reviews with strong recency, high specificity, and named technicians across most entries, making it one of the more reliable assessments possible — the score of 87.4 should be treated with HIGH confidence, tempered only by a small number of credible negative experiences and one potentially templated review.

Best Way Plumbing earns strong marks across all four dimensions, driven by a large volume of reviews praising responsiveness, same-day or emergency service, and thorough problem resolution. Professionalism is consistently highlighted — reviewers repeatedly cite punctuality, friendly attitudes, cleanup after jobs, and after-hours availability. Project completion scores are high, with numerous accounts of jobs finished quickly and correctly on the first visit, including complex leak detection, water heater replacements, and drain clearing. Experience is well-supported by specific technical examples such as pinhole leak detection, pipe soldering repairs, and tankless water heater installation. Pricing scores are tempered by one credible 1-star review alleging a $270 bill for minimal work with no upfront quote, which meaningfully offsets the otherwise positive pricing feedback.

• Three reviews contain no usable text ('unknown', '.', '.') and were excluded from scoring — these appear to be placeholder or corrupted entries.
• The review pool spans from 2014 to 2024. Reviews from 2014–2017 reference different staff members (Mike, Alan, brothers) compared to 2019–2024 reviews which consistently reference Gary and Bob. This may indicate a change in ownership or personnel. Scores are weighted toward the more recent Gary-era reviews.
• One credible 1-star review (2019) alleges a $270 bill for approximately one hour of work with no upfront quote and a $49 charge for a $10 part — this is a legitimate pricing concern and has been factored into the pricing score reduction.
• One 1-star review (2022) from a Yelp Elite reviewer describes the owner attempting to upsell unrelated services and never providing a quote — this is a minor but noted professionalism concern.
• One 1-star review (2022) alleges the business never responded to an email with shower pictures — a responsiveness failure that is noted but isolated.
• The majority of positive reviews are highly specific with named technicians, described problems, and repair outcomes — this reduces fake review concern significantly. No strong pattern of fabricated reviews detected.
• Reviews from 2014–2017 are older than 7 years and were given reduced weight in scoring. The business appears to have evolved and the current team (Gary, Bob) has a strong and consistent recent track record.

This WW Score is based on 39 reviews with usable data spanning 10 years, with strong recency representation from 2020–2024, and is considered highly reliable with the caveat that three legitimate negative reviews introduce meaningful signal around pricing transparency and occasional responsiveness gaps.

Ted's Plumbing Service demonstrates strong performance across all four dimensions. Professionalism is a standout strength, with 28 reviews explicitly praising punctuality, communication, politeness, and responsiveness. Project completion is solid with 22 mentions of jobs finished correctly and on time, though two negative reviews (from 2022 and 2020) indicate occasional issues with billing clarity and follow-through. Pricing receives consistent praise for fairness and transparency across 13 mentions, with multiple customers noting competitive rates and honored quotes. Experience is well-documented with 20 mentions of skilled workmanship, technical knowledge, and problem-solving ability. The company's longevity and repeat customer base further support reliability.

• Two negative reviews (1-star ratings from 2022-12-29 and 2020-02-19) suggest billing/communication issues: one customer disputed a charge and felt disrespected when called a liar; another complained about a check cashed without courtesy notification. These are material concerns despite the overwhelmingly positive majority.
• The 2022 negative review indicates a service quality issue: customer reports the plumbing line was not fully cleared by the tech, requiring a second plumber to complete the work. This contradicts the otherwise strong project completion record.
• Review age distribution is heavily skewed toward 2017-2021 (majority of reviews). Only 3 reviews from 2023-2024, limiting recency assessment. Most data is 3+ years old.
• No evidence of fake reviews detected. Reviews contain specific details, varied language, named technicians, and realistic problem descriptions. Positive reviews are substantive, not generic.

This WW Score of 87.2 is highly reliable given the large sample size (33 reviews) and consistent mention counts across all dimensions (13-28 mentions each). However, the two negative reviews reveal genuine operational gaps in billing communication and occasional service completion issues that should not be overlooked despite the strong overall rating. The score reflects a company that is generally excellent but not perfect, and the recency concern (most reviews 3+ years old) suggests current performance should be verified with recent customer references.

Kiyo Plumbing demonstrates strong overall performance across all dimensions, with particularly consistent praise for professionalism (punctuality, courtesy, shoe removal, cleanliness) and technical expertise. Project completion is reliable with multiple mentions of jobs finished correctly on first attempt and follow-through on callbacks. Pricing receives moderate confidence due to mixed feedback—most reviews cite reasonable or fair rates, but a few note prices on the higher side; one negative review (2014) involved a job not completed and customer dissatisfaction. The company's long-standing reputation (40+ years) and multi-generational customer relationships reinforce experience and trustworthiness. Two very old negative reviews (2009, 2014) are offset by overwhelmingly positive recent feedback (2018–2024).

• Two 1-star reviews from 2009 and 2014 are significantly older and may reflect past operational issues; recent reviews (2018–2024) show no similar complaints.
• One 2014 review alleges incomplete work and billing for unfinished service—serious concern but isolated and not corroborated in other reviews.
• Pricing feedback is mixed: most reviews praise value, but some note higher costs; one review explicitly states 'prices on the higher side.' This suggests premium positioning rather than dishonesty.
• Multiple reviews mention company backlog/waiting times (2–3 months), which is presented positively as a sign of quality but may frustrate customers seeking immediate service.
• No evidence of fake reviews detected; reviews contain specific details, varied language, and authentic customer experiences across different time periods.

This WW Score of 87.2 is highly reliable, based on 31 reviews with strong consensus across professionalism and project completion dimensions. The score is anchored by recent positive feedback (2018–2024) and should be trusted for decision-making, though prospective customers should be aware of potential wait times and premium pricing.

Carter Services earns strong marks across professionalism, project completion, and experience, with the vast majority of reviewers explicitly praising technicians by name for punctuality, communication, courtesy, and technical skill. Project completion scores are high, with numerous reviews confirming jobs were finished same-day or with timely follow-through when parts needed to be ordered. The pricing dimension is the clear weak point: multiple reviewers explicitly flagged the $98 trip charge, an additional $60 pre-estimate fee, and repair quotes that were significantly higher than competitors, pulling the pricing score well below the other dimensions. A small number of negative reviews — including one where a post-inspection outcome was worse than before, one alleging a rip-off trip charge for a known-unserviceable Samsung ice maker, and one detailing a previous technician leaving a stove exhaust disconnected — prevent a top-tier score and confirm that quality is not perfectly consistent across all technicians.

• 18 reviews contain no text at all — only a 5-star rating. These were excluded from dimension scoring as they provide no usable evidence per scoring rules.
• Pricing concerns are significant and recurring: at least 3 reviews explicitly mention feeling overcharged, hidden fees ($60 pre-estimate fee on top of $98 trip charge), or receiving quotes $300–$800 higher than competitors. This materially suppresses the pricing score.
• One 1-star review (2025-04-09) states the appliance condition was worse after inspection — a serious project completion flag.
• One 1-star review (2024-11-07) alleges a $98 trip charge was applied despite the issue being diagnosable over the phone (Samsung ice maker class action), suggesting a transparency problem in intake screening.
• One review (2024-09-26) describes a prior technician leaving a stove exhaust disconnected after a failed repair — a notable workmanship and completion failure, though a different technician (Jerry) later resolved it.
• The overwhelming majority of reviews are 5-star with highly positive language. While most include specific technician names and details suggesting authenticity, the volume of uniformly positive reviews warrants mild caution. No confirmed fake review pattern detected, but the ratio of 5-star to lower ratings is unusually high.
• Most reviews are dated within the past 12 months (mid-2024 to mid-2025), which is favorable for recency weighting. A small number of reviews date to late 2023, which were given slightly reduced weight.

This WW Score is based on a large, predominantly recent, and detail-rich review set and carries HIGH overall confidence, though consumers should weigh the recurring and specific pricing complaints seriously before engaging Carter Services.