Carter Services

Carter Services earns strong marks across professionalism, project completion, and experience, with the vast majority of reviewers explicitly praising technicians by name for punctuality, communication, courtesy, and technical skill. Project completion scores are high, with numerous reviews confirming jobs were finished same-day or with timely follow-through when parts needed to be ordered. The pr... Read more

Carter Services earns strong marks across professionalism, project completion, and experience, with the vast majority of reviewers explicitly praising technicians by name for punctuality, communication, courtesy, and technical skill. Project completion scores are high, with numerous reviews confirming jobs were finished same-day or with timely follow-through when parts needed to be ordered. The pricing dimension is the clear weak point: multiple reviewers explicitly flagged the $98 trip charge, an additional $60 pre-estimate fee, and repair quotes that were significantly higher than competitors, pulling the pricing score well below the other dimensions. A small number of negative reviews — including one where a post-inspection outcome was worse than before, one alleging a rip-off trip charge for a known-unserviceable Samsung ice maker, and one detailing a previous technician leaving a stove exhaust disconnected — prevent a top-tier score and confirm that quality is not perfectly consistent across all technicians. Read less