Find Nearby Plumbers In Fontana, California

Preferred Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base spanning 2019–2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, communication, courtesy, and responsiveness — including same-day and emergency availability. Project completion scores well overall, with the vast majority of jobs described as fully resolved, often with warranties offered; however, two notable negative reviews (a water heater repair that failed repeatedly and a case of late arrival with a disputed price jump from $225 to $1,500) prevent a higher score. Pricing is generally praised as fair and reasonable, with multiple mentions of price-matching, senior discounts, and even waived charges — though one reviewer called a $950 charge for a small copper pipe replacement excessive, and the $12,000 emergency job was noted as potentially high. Experience scores solidly, with reviewers frequently citing technical knowledge, accurate diagnosis, and skilled workmanship, though the failed water heater pilot assembly repair (done by an inexperienced tech with phone support) and one referral to a reportedly fraudulent restoration partner introduce meaningful deductions.

• Two significant negative reviews: (1) A 1-star review describes a water heater pilot assembly repair performed by an inexperienced technician that failed repeatedly, ultimately requiring the customer to replace the unit themselves. (2) A 1-star review describes a late arrival, a price escalation from a quoted $225 to a charged $1,500 after work had begun, and a technician who appeared to lack confidence in the job.
• One 2-star review flags a potentially serious ethical concern: Preferred Plumbing allegedly referred customers to a partner restoration company ('Thunder and Lightning Restoration') that had numerous reviews describing fraud, unfinished work after insurance payment, and scam-like behavior. This referral pattern — combined with repeated encouragement to pursue insurance claims — warrants caution.
• One 3-star review explicitly states the $950 charge for replacing approximately 2 feet of 1-inch copper pipe was overpriced, estimating fair value at $350. This is an isolated data point but is worth noting given the otherwise positive pricing narrative.
• The overwhelming majority of reviews are 5-star (approximately 75 out of 79), which is statistically unusual. However, most reviews contain specific names, job details, and situational context, which reduces the likelihood of coordinated fake reviews. The pattern appears to reflect genuine customer satisfaction rather than fabrication, but the near-uniformity of ratings slightly reduces overall confidence.
• Several reviews are older than 12 months (dating back to 2019–2022). While these are consistent in tone with recent reviews, recency weighting has been applied — reviews from 2023–2024 were given greater influence in scoring.
• The referral to a restoration partner company is mentioned in multiple reviews as a positive (guidance through insurance), but the 2-star review raises a red flag about that specific partner. This does not directly reflect on Preferred Plumbing's plumbing work quality but is a notable business practice concern.

This WW Score is based on a large, detailed, and mostly recent review set (79 reviews, majority from 2023–2024) and carries HIGH overall confidence, though prospective customers should weigh the two substantive negative reviews — particularly the failed water heater repair and the disputed pricing incident — and exercise independent caution regarding any referrals to third-party restoration companies.

Pabel's Plumbing receives consistently strong feedback across all four scored dimensions. Professionalism is the standout category, with nearly every reviewer explicitly praising punctuality, responsiveness, communication, and courteous attitude. Pricing is highlighted positively in the majority of reviews, with multiple customers noting honest, transparent, and competitive quotes — including one reviewer who compared favorably against other Yelp quotes. Project completion is well-supported, with reviewers describing jobs finished correctly, on time, and without unnecessary upselling or abandoned work. Experience and workmanship are affirmed through specific job descriptions including pipe relocation, jacuzzi fixture reinstallation, full pipe replacement, and leak repairs — all completed to customer satisfaction.

• All 13 reviews are 5-star ratings with no negative or mixed feedback, which warrants mild scrutiny. However, most reviews include specific job details, named individuals, and varied language, reducing the likelihood of coordinated fake reviews.
• The majority of reviews (10 of 13) are dated between 2019 and 2021, with the most recent review from July 2021. No reviews from the past 12 months relative to a 2024–2025 evaluation window are present. Recency is a concern — performance consistency in recent years is unverifiable from this dataset.
• Review volume is relatively low at 13 total reviews. While all dimensions reached HIGH confidence thresholds, the absolute number of data points is modest and the score should be interpreted with that context in mind.

This WW Score is moderately reliable for the period covered (2019–2021), supported by specific and varied review content across all dimensions, but should be treated with caution due to the absence of any reviews from the past two or more years and the uniformly perfect star ratings across all submissions.

Holder Plumbing demonstrates strong overall performance across all four dimensions. Professionalism is a clear strength, with 142 mentions highlighting punctuality, responsiveness, courteous staff, and excellent communication. Project completion is consistently praised with 118 mentions of timely work, follow-through, and jobs done right the first time. Experience and technical knowledge are well-documented across 95 mentions, with customers noting skilled diagnostics and quality workmanship. Pricing receives solid marks (81.0) across 68 mentions, though some customers note the company is on the higher end—a trade-off for reliability and quality. The company shows strong consistency over a 14-year review span.

• Multiple empty or minimal-text reviews (e.g., '...', '.', 'unknown', 'See above') totaling approximately 20+ instances. These appear to be placeholder or incomplete submissions and reduce data quality slightly, though they do not suggest fake reviews.
• One review (2025-06-02) contains contradictory messaging: 5-star rating paired with criticism of 'indifference and unprofessional reply' to a declined proposal, yet still recommends the company. This internal inconsistency is noted but treated as genuine customer experience.
• A small cluster of 1-star reviews (5 total) citing no-shows, unresponsiveness, and poor follow-up (2024-09-22, 2022-06-10, 2020-02-05, 2016-05-03, 2015-10-25, 2013-09-25) suggests occasional service failures, though these are vastly outnumbered by positive reviews. These appear legitimate rather than fake.
• One review (2014-06-06) describes a second callback for the same issue within 6 months, suggesting occasional incomplete repairs, though the reviewer acknowledged the work was clean and quick.
• No evidence of coordinated fake reviews detected. The overwhelming majority of reviews contain specific, detailed accounts of actual service experiences with named employees (Jeff, Dalton, Randall, Steve, James, etc.) and varied project types.

This WW Score of 84.2 is highly reliable, based on 275 usable reviews spanning 14 years with strong consistency across all four dimensions and HIGH confidence across the board. The company demonstrates genuine strengths in professionalism and project completion, with occasional documented service failures that appear to be exceptions rather than patterns. Customers consistently cite specific, verifiable experiences, and the company's reputation is well-established across multiple geographic areas and project types.

Flush Right Drain Cleaning demonstrates strong overall performance driven by exceptional project completion and professionalism scores. The company excels at emergency response, same-day service, and technical expertise in septic and drain work, with Albert consistently praised for knowledge and work ethic. However, pricing emerges as a notable weakness, with multiple customers reporting overcharges, lack of transparent pricing options, and refusal to offer loyalty discounts. Two negative reviews (1-star ratings from 2020 and 2018) document significant pricing disputes and unprofessional responses to customer complaints, which temper the otherwise stellar reputation.

• PRICING INCONSISTENCY: Two 1-star reviews (2020-12-30 and 2018-01-16) document serious pricing complaints—overcharging by $300+ and undersized equipment delivery. A 3-star review (2019-04-28) reports hostile company response to pricing criticism via unsolicited text messages and aggressive messaging, which contradicts the professional image.
• POTENTIAL FAKE REVIEW PATTERN: Multiple reviews from 2019-06-11 share identical timestamps and generic 5-star ratings with minimal detail (one review is completely blank). This clustering warrants caution regarding authenticity.
• RECENCY BIAS: Majority of reviews are from 2016-2019 (older than 5 years). Only ~15 reviews are from 2020 onward. Recent negative pricing feedback (2020) suggests potential service quality or pricing practice changes not fully reflected in older reviews.
• CUSTOMER SERVICE ESCALATION: The 2019-04-28 review documents unprofessional company response to legitimate criticism, including unsolicited personal text messages complaining about the review and hostile language ('what the hell'). This contradicts claims of professionalism.
• PRICING TRANSPARENCY: Multiple reviews mention wide price variation ($250-$750 for hydrojetting) and customers finding cheaper alternatives ($120 vs. $375 quoted). No evidence of standardized, transparent pricing structure.

This WW Score of 84.2 is reliable for assessing technical competence and emergency responsiveness but should be weighted with caution regarding pricing fairness and customer service consistency. The HIGH confidence in professionalism and project completion is supported by 78+ mentions, but the MODERATE confidence in pricing (32 mentions) reflects genuine concerns about overcharging and lack of transparent pricing options. Recent negative reviews and documented unprofessional responses to complaints suggest the company's service quality may have declined or pricing practices may have become more aggressive in recent years.

Victory Plumbing demonstrates strong overall performance across all measured dimensions. Professionalism scores highest (88.5) with consistent praise for punctuality, communication, and courteous demeanor across 67 reviews. Experience is well-documented (86.0, 52 mentions) with customers highlighting technical knowledge and problem-solving ability. Project completion (81.5, 58 mentions) shows solid follow-through, though three negative reviews from 2014 reveal past quality control issues with incomplete diagnostics and installation errors. Pricing (82.0, 28 mentions) is consistently described as fair and reasonable. The company's strength lies in responsive, professional service delivery, though historical quality inconsistencies warrant moderate caution.

• Three negative reviews from 2014 (ratings 1.0, 1.0, 2.0) document serious quality control failures: incomplete diagnostics, installation errors requiring rework, and unprofessional management response. These are 10+ years old but indicate systemic issues that existed.
• Cluster of 5-star reviews with minimal or no text content (empty reviews, single words like 'Amazing company', 'Good people good work') suggests possible review padding or low-effort submissions. However, detailed reviews vastly outnumber these, limiting concern.
• One 4.0 review from 2012 notes technician asked customer to help with two-person job, suggesting occasional staffing or professionalism lapses.
• Recent reviews (2025, 2024, 2023) are overwhelmingly positive with no negative feedback, contrasting sharply with 2014 issues. This suggests either significant operational improvement or potential review selection bias.
• Recency heavily favors recent positive reviews; most data is from past 12 months (approximately 60+ reviews), which strengthens confidence in current performance.

This WW Score of 84.2 is reliable with HIGH overall confidence due to large sample size (97 usable reviews), strong consistency across recent reviews, and balanced mention counts across all dimensions. However, the score reflects current performance; historical 2014 failures suggest past quality issues have been resolved but warrant awareness. The company's responsiveness and professionalism are well-documented, though pricing data is more limited. Customers should expect professional, timely service at fair prices, with strong likelihood of project completion.

CR Plumbing earns strong marks across all four dimensions, with pricing and experience standing out as particular strengths — numerous reviewers explicitly praised fair, competitive, and transparent pricing, and many highlighted skilled problem-solving including phone-based diagnostics that saved customers money. Project completion scores are high overall, with the vast majority of reviewers reporting jobs finished correctly and promptly, often with warranties offered; however, a recurring and credible pattern of no-show/no-call complaints across multiple years meaningfully suppresses the professionalism and project completion scores. Professionalism is the weakest dimension: while most reviewers describe Carlos and Ruben as courteous, responsive, and honest, at least 6 reviews (spanning 2014–2020) describe being stood up with no communication, which is a serious and consistent reliability concern. The business demonstrates genuine technical skill and customer-first values in the majority of interactions, but the no-show pattern represents a real operational risk that prospective customers should weigh carefully.

• RECURRING NO-SHOW PATTERN: At least 6 reviews (dated 2014, 2016, 2017 x2, 2020, and a 3-star in 2015) independently describe scheduled appointments where CR Plumbing failed to show up and did not call or text. This is a consistent, multi-year reliability issue — not an isolated incident.
• REVIEW VOLUME SKEW: The overwhelming majority of reviews are 5-star with only 4 reviews rated 1-star and one rated 3-star. While this may reflect genuinely good service, the stark imbalance warrants caution and the no-show complaints suggest some customers may not have bothered leaving reviews after bad experiences.
• RECENCY NOTE: The most recent reviews (2023–2024) are all positive and do not mention no-show issues, which may indicate the reliability problem has improved. However, the sample of recent reviews is smaller, so this cannot be confirmed with high confidence.
• GENERIC PRAISE IN SOME REVIEWS: A subset of shorter reviews (e.g., 'Super great company am so happy they did a wonderful job highly recommend them') lack specific detail. These were included but weighted conservatively as they add limited evidentiary value.
• NO FAKE REVIEW PATTERN DETECTED: Despite the high proportion of 5-star reviews, most contain specific names (Carlos, Ruben), specific job types, dates, and dollar amounts, which are strong indicators of authenticity. No coordinated fake review pattern was identified.

This WW Score is based on a large, detailed, and largely authentic review set spanning approximately 10 years, and carries HIGH overall confidence — however, the documented no-show pattern is a material reliability risk that the numerical score alone does not fully convey, and prospective customers should confirm appointment commitments explicitly before relying on CR Plumbing for time-sensitive work.