Preferred Plumbing and Rooter Services

Preferred Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base spanning 2019–2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, communication, courtesy, and responsiveness — including same-day and emergency availability. Project completion scores well overall, with the vast majo... Read more

Preferred Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base spanning 2019–2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, communication, courtesy, and responsiveness — including same-day and emergency availability. Project completion scores well overall, with the vast majority of jobs described as fully resolved, often with warranties offered; however, two notable negative reviews (a water heater repair that failed repeatedly and a case of late arrival with a disputed price jump from $225 to $1,500) prevent a higher score. Pricing is generally praised as fair and reasonable, with multiple mentions of price-matching, senior discounts, and even waived charges — though one reviewer called a $950 charge for a small copper pipe replacement excessive, and the $12,000 emergency job was noted as potentially high. Experience scores solidly, with reviewers frequently citing technical knowledge, accurate diagnosis, and skilled workmanship, though the failed water heater pilot assembly repair (done by an inexperienced tech with phone support) and one referral to a reportedly fraudulent restoration partner introduce meaningful deductions. Read less