Snell Home Services

Snell demonstrates strong professionalism with courteous, knowledgeable technicians who communicate clearly and arrive on time in most cases. However, the company is significantly undermined by widespread pricing concerns, with numerous customers reporting overcharges, aggressive upselling, and quotes 2-3x higher than competitors for identical work. Project completion shows mixed results with some... Read more

Snell demonstrates strong professionalism with courteous, knowledgeable technicians who communicate clearly and arrive on time in most cases. However, the company is significantly undermined by widespread pricing concerns, with numerous customers reporting overcharges, aggressive upselling, and quotes 2-3x higher than competitors for identical work. Project completion shows mixed results with some excellent installations but also documented cases of missed appointments, incomplete work, and follow-up failures. Technical expertise is generally solid, though some reviews suggest misdiagnosis and unnecessary repairs. The stark contrast between positive technician-level reviews and negative corporate/sales practices creates a polarized customer experience. Read less