A Better Plumber

This contractor has a large and generally positive review base, with many customers praising individual technicians by name for being professional, courteous, punctual, and communicative — driving a solid but not exceptional professionalism score. However, pricing is the single most damaging dimension: a substantial and recurring pattern of complaints describes charges that reviewers found to be... Read more

This contractor has a large and generally positive review base, with many customers praising individual technicians by name for being professional, courteous, punctual, and communicative — driving a solid but not exceptional professionalism score. However, pricing is the single most damaging dimension: a substantial and recurring pattern of complaints describes charges that reviewers found to be 2x to 4x higher than competitors, with multiple allegations of upselling, inflated quotes for simple jobs, and in several cases outright misrepresentation of problems to justify expensive repairs. Project completion scores moderately well, with most jobs described as finished correctly and on time, but notable failures include an abandoned job, a missed permit that was never delivered after nearly a year, a bathroom remodel with persistent errors, and at least one no-show. Experience scores reasonably well given the volume of praise for skilled diagnostics and quality workmanship, but is tempered by several reviews describing technicians who misdiagnosed problems, lacked knowledge of specific equipment, or performed work incorrectly requiring correction. Read less