Find Nearby Plumbers In St. George, Utah

Discount Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, and responsiveness across 12 reviews. Technical competence is solid, with 10 mentions of quality workmanship and problem-solving. However, pricing presents a concern: while 6 reviews praise fair/reasonable pricing, 2 reviews explicitly cite overcharging and lack of transparency, significantly lowering the pricing dimension to 72.5. Project completion shows mixed results—most jobs are completed on schedule, but one review reveals a 30-day warranty limitation that left a customer dissatisfied when a recurring issue emerged after 35 days, and another complaint involved unresponsiveness to a pricing dispute callback. The WW Score of 81.2 reflects solid overall performance tempered by pricing inconsistency and warranty/follow-up concerns.

• PRICING INCONSISTENCY: Two negative reviews (2021-07-15 and 2020-09-08) cite overcharging and lack of transparency. The 2021 review specifically alleges a $236 invoice for 1 hour of work with an 'unusably expensive part' and no callback from management after 9 days. The 2020 review is rated 1.0 despite positive text, suggesting a data entry error or sarcasm.
• WARRANTY/FOLLOW-UP CONCERN: 2016-12-26 review reveals a 30-day warranty policy that left customer without recourse when a plumbing issue recurred at day 35. This suggests limited project completion accountability.
• REVIEW DATE DISTRIBUTION: 7 of 15 reviews are older than 3 years (2021 and earlier). Only 2 reviews are from 2024. Recent performance data is limited.
• POTENTIAL DATA ENTRY ERROR: 2020-09-08 review text is highly positive ('Great service! On time, honest. I highly recommend! Thank you Josh!') but rated 1.0 star, which is inconsistent. Treated as positive based on text content, but this inconsistency is noted.

This score is reliable with HIGH overall confidence due to 15 usable reviews and consistent mention counts across all dimensions (8-12 mentions each). However, the score should be interpreted with caution regarding pricing: while the 72.5 pricing score is based on 8 mentions, the two explicit overcharging complaints are serious and recent (2021), suggesting potential pricing transparency issues that may not be fully captured by the aggregate score. The company's strong professionalism and experience ratings are well-supported, but customers should request detailed quotes upfront and clarify warranty terms before engaging.

Marlin Plumbing demonstrates strong professionalism across all five reviews, with consistent praise for punctuality, responsiveness, communication, and courteous behavior. Pricing is favorably mentioned in three reviews, with customers noting fair rates and no hidden charges or upselling. Project completion is well-documented across four reviews, with jobs finished expertly and on time. Technical skill and problem-solving ability are evident in three reviews describing thorough work and expert repairs. The WW Score of 89.3 reflects solid performance, though the sample size of five reviews limits confidence to MODERATE overall.

• All five reviews are 5-star ratings with no negative feedback, which is statistically unusual and warrants caution
• Review from 2020 is over 4 years old; three of five reviews are older than 12 months, limiting recency weight
• Limited sample size (5 reviews) reduces statistical reliability; recommend collecting more recent reviews for higher confidence
• No reviews mention any service failures, delays, or customer dissatisfaction—absence of critical feedback may indicate selection bias

This score should be treated with moderate caution due to the small sample size (5 reviews), all-positive ratings, and age of some reviews; while the data available is consistently positive, a larger and more recent review pool would be needed to establish high confidence in this assessment.

JTG Plumbing demonstrates strong performance across all measured dimensions based on two recent reviews. Justin exhibits excellent professionalism through punctuality, pleasant demeanor, and respectfulness (mentioned in both reviews). Project completion is solid with timely arrival and successful installation of both a water heater and circulating pump. Pricing is noted as fair and transparent in one review. Technical competence is evident from problem-solving ability and solution proposal. However, the sample size is very small (only 2 reviews), limiting confidence in these scores.

• Only 2 reviews analyzed — insufficient volume for high-confidence scoring. Recommend collecting additional reviews before relying heavily on this score.
• Review dates span nearly 9 months (April 2023 to December 2023), with both within the past 12 months but limited recency data.
• No negative feedback or complaints mentioned in either review — while positive, this may indicate selection bias if only satisfied customers reviewed.

This WW Score should be treated as preliminary and directional only. With only 2 reviews, all dimensions carry LIMITED confidence. The score suggests JTG Plumbing is performing well, but at least 3–5 additional reviews are needed to establish reliable confidence in these ratings.

Mr. Rooter Plumbing demonstrates strong overall performance across professionalism, project completion, and technical experience, with dozens of reviews praising punctuality, friendliness, responsiveness, and quality workmanship from named technicians like David, Austin, Josh, Matthew, Eric, and Jorge. Project completion scores well because reviewers consistently report jobs being finished promptly, including on weekends and holidays, with callbacks honored when issues arose. Experience is rated positively across a wide range of plumbing tasks including water heaters, septic systems, repiping, and drain clearing. However, pricing is a notable weak point — multiple reviewers across different years explicitly complained about overcharging, unexpected cost increases, and bills far exceeding what comparable work should cost, including one instance where $1,000 was refunded after a complaint about a $2,190 water heater bill, and another reviewer paying $700 for a job estimated at $250–$300 elsewhere. The pricing score of 58 reflects this recurring and credible pattern of pricing dissatisfaction that spans the review history.

• 9 reviews contain no text at all — only a star rating. These were excluded from dimension scoring as they provide no usable qualitative data.
• A cluster of 10+ reviews dated exactly 2025-04-10 with very short, generic praise (e.g., 'AMAZING!', 'great job', 'One of the best service plumbers') and no specific details raises a moderate fake review concern. These reviews follow a pattern of bulk submission on a single date with minimal substance.
• Similarly, 6 reviews are dated exactly 2025-05-26 and several are very brief and generic. While some are detailed and credible, the clustering pattern warrants caution.
• Pricing complaints are credible, specific, and span multiple years (2016–2020), including dollar amounts cited. One reviewer noted technicians work on commission, which may explain upselling behavior flagged in another review.
• One review (2024-05-16, 1-star) explicitly states the company never showed up for an emergency call and only followed up the next day — a direct project completion failure.
• One review (2020-10-05, 1.5-star) reports being charged $1,000 more than agreed upon — a serious pricing integrity concern.
• Most reviews are from 2025 and 2024, giving reasonable recency weight. However, a significant portion of detailed reviews date from 2015–2020, and patterns from that era (pricing complaints, one upselling complaint) may or may not reflect current practices.
• The review from 2016-10-05 describes a $2,190 charge for a water heater replacement that was reduced by $1,000 only after the customer called to complain — suggesting pricing transparency issues have been a recurring concern over many years.

This WW Score is based on a large volume of reviews (141 total, 132 with usable data) spanning approximately 10 years, giving HIGH overall confidence, though the score should be interpreted with caution on the pricing dimension due to multiple credible and specific overcharging complaints, and with moderate caution on the professionalism and experience dimensions due to a detectable pattern of suspiciously generic, same-date bulk reviews that may inflate positive sentiment.

A-1 Services earns strong marks across all four dimensions, driven by a large volume of recent reviews praising punctuality, responsiveness, and friendly technicians. Pricing scores are tempered by one explicit complaint of $1,300 charged to seniors for a water heater installation, which stands out sharply against the many reviews citing fair or below-expected pricing. Project completion is generally strong, but one review describes a job that was never completed — the crew visited, did minor work, then cancelled the scheduled follow-up, resulting in a $180 bill for roughly 10 minutes of work. Experience scores are solid, with multiple reviewers citing correct diagnoses after other companies failed, though two older reviews describe a technician who could not identify the problem and one who shrugged and left without helping. The negative reviews, while a minority, are specific and credible enough to prevent top-tier scores in any dimension.

• 5 reviews consist of a star rating only with no review text — these were excluded from dimension scoring as they provide no usable data.
• The majority of reviews are 5-star with broadly positive language, which warrants mild fake-review scrutiny. However, most positive reviews include specific technician names, specific job types, and situational details, which reduces the likelihood of coordinated fakery.
• RECENCY NOTE: The bulk of reviews (approximately 38 of 44 usable) are dated within the past 12 months (May 2024–May 2025), which is a positive signal for current reliability. Several negative reviews are from 2018–2020 and carry reduced weight accordingly.
• NEGATIVE REVIEW — PRICING: One reviewer (1-star, June 2024) explicitly states $800 labor plus $500 install for a small water heater, totaling $1,300, and describes this as exploitative toward seniors. This is a recent, specific, and credible complaint that materially reduces the pricing score.
• NEGATIVE REVIEW — PROJECT COMPLETION: One reviewer (1-star, April 2020) describes a job that was never completed — crew visited, performed minor work, rescheduled, then cancelled. The $180 charge for approximately 10 minutes of work was considered excessive. This review is older and weighted accordingly but is specific and credible.
• NEGATIVE REVIEW — PROFESSIONALISM & EXPERIENCE: One reviewer (1-star, March 2019) describes a rude and unprofessional plumber who left without diagnosing the problem. A separate 1-star review (January 2018) describes a technician who arrived, could not help, and left without explanation. Both are older reviews weighted at reduced impact.
• ONE REVIEW APPEARS TO BE FOR A DIFFERENT COMPANY: The 2-star review dated March 2014 references 'Superior Water & Air Conditioning' and a Costco purchase. This does not appear to be a review of A-1 Services and was excluded from all dimension scoring.

This WW Score is based on a substantial volume of reviews with strong recency, and is considered moderately reliable — the high volume of positive detail-rich reviews supports confidence, but the presence of specific, credible negative reviews across pricing, completion, and professionalism prevents a high-confidence endorsement without reservation.

Element Plumbing demonstrates strong technical expertise and professionalism, with consistent praise for knowledge, skill, and courteous service across multiple decades of reviews. However, the score is tempered by significant pricing concerns—multiple reviews cite unexpectedly high charges, disputed fees, and lack of transparency—and notable project completion issues including no-shows, missed callbacks, and incomplete work. The company shows a stark quality variance, with exceptional service in many cases offset by serious failures in communication and follow-through in others. Older reviews (2008–2012) are predominantly positive, while more recent reviews (2023–2024) show mixed results.

• RECENCY CONCERN: 16 of 25 reviews are from 2008–2013 (11+ years old). Only 2 reviews from past 12 months. Historical reputation may not reflect current operations.
• PRICING RED FLAG: Multiple explicit complaints about high charges ($615 for faucet repair, $300+ for two service calls, charges exceeding quotes). Pricing dimension scored conservatively due to conflicting evidence.
• PROJECT COMPLETION FAILURES: Three 1-star reviews cite no-shows, missed callbacks, incomplete work, and failure to honor commitments (2013, 2013, 2011). One review describes technician as 'a real Diva' with poor communication and cost overruns.
• INCONSISTENT SERVICE QUALITY: Stark contrast between glowing testimonials (many from contractors/repeat customers) and negative experiences from one-time customers. Suggests possible service variance or selection bias.
• POTENTIAL BUSINESS TRANSITION: Review from 2013 mentions 'John' relocating to Texas; unclear if current operations maintain same standards or if ownership/staffing has changed.
• FAKE REVIEW RISK - MODERATE: One review (2013-09-03) reads as personal social media comment rather than service review ('OMG I can't believe you moved'). Not counted as substantive data but suggests informal review practices.

This score should be treated with caution due to heavy skew toward outdated reviews (88% older than 5 years) and significant service quality variance. The WW Score of 78.2 reflects strong technical expertise but is dragged down by documented pricing disputes and project completion failures. Current reliability is LIMITED—recent reviews are too few to confidently assess whether the company maintains historical standards or has improved/declined.