Find Nearby Plumbers In Tyler, Texas

Faithco demonstrates strong performance across all dimensions with consistently positive feedback. Professionalism is a clear strength, with 11 reviews explicitly praising punctuality, communication, politeness, and customer-oriented behavior. Project completion is equally solid with 10 mentions of jobs finished completely and follow-through honored. Experience is well-documented across 8 reviews highlighting technical knowledge and quality workmanship. Pricing shows solid value with 5 mentions of fair costs and transparent quotes, though one 2019 review noted a significantly higher estimate ($900 vs. $350 competitor bid), which moderately impacts this dimension. The company's ability to handle multiple service types (electrical, plumbing, HVAC, handyman) without quality degradation is noteworthy.

• One negative review from 2019 (2.0 stars) citing overpricing on an electrical estimate relative to competitor; this is the only critical feedback in the dataset and should be weighted appropriately
• 13 of 14 reviews are 5-star ratings with predominantly positive language; while not necessarily fake, the uniformity is notable and suggests potential selection bias in review visibility
• Most reviews lack specific technical detail about problem-solving complexity, which limits confidence in the Experience dimension slightly
• Review from 2014 is 10 years old; 6 reviews are older than 2 years, though 8 reviews are from 2023-2024 providing recent validation

This WW Score of 88.2 is highly reliable due to strong mention counts across all dimensions (5-11 mentions each) and recent data supporting current performance; however, the single negative pricing incident and the overwhelming 5-star distribution warrant acknowledgment that this score may reflect somewhat optimistic selection bias rather than a perfectly representative sample.

Carroll Plumbing receives overwhelmingly positive feedback across all four dimensions, with professionalism being the most frequently cited strength — reviewers consistently praise punctuality, friendliness, clear communication, and respectful behavior in the home. Project completion scores are strong, with numerous accounts of same-day or next-day service, jobs finished as promised, and follow-through on callbacks and emergency situations. Pricing is generally viewed as fair and competitive, with multiple reviewers explicitly noting Carroll beat other quotes; however, two negative reviews raised concerns about pricing transparency and labor billing practices, which temper the score modestly. Experience and workmanship are well-documented, with specific technical praise for diagnosing complex issues, going above and beyond on repairs, and educating customers — though one 1-star review alleged overcharging for angle stop work and another from 2010 is a vague complaint with no detail. The overall picture is of a highly reliable, customer-focused plumbing company with a strong track record across many years.

• DUPLICATE REVIEWS DETECTED: Two reviews dated 2022-09-15 with identical text (1-star, angle stop complaint) appear to be the same review submitted twice — only counted once for scoring purposes.
• DUPLICATE REVIEWS DETECTED: Two reviews dated 2024-08-17 and 2024-09-11 contain nearly identical text praising Carroll Plumbing as a repeat customer — likely the same reviewer posting twice; counted once.
• DUPLICATE REVIEWS DETECTED: Two reviews dated 2022-09-30 and 2023-06-09 contain nearly identical text about a toilet flange repair by 'Juvat' — likely the same review posted twice; counted once.
• DUPLICATE REVIEWS DETECTED: Two reviews dated 2021-06-23 and 2022-06-09 contain nearly identical text praising Mike as 'honest, punctual, knowledgeable' — likely the same review posted twice; counted once.
• BLANK REVIEWS: Nine reviews contained no text (only a star rating). These were excluded from dimension scoring as they provide no usable data.
• RECENCY NOTE: The vast majority of substantive reviews fall within 2020–2025, lending strong recency weight. One negative review dates to 2010 and carries minimal weight due to age and lack of detail.
• NEGATIVE SIGNALS: Three negative/mixed reviews exist — a vague 2010 1-star with no specifics, a 2022 1-star about disputed angle stop methodology and pricing, and a 4-star noting a billing discrepancy (2.75 hours charged vs. 2.5 hours worked). These are noted but do not dominate the overall pattern.
• FAKE REVIEW RISK — LOW: While the volume of 5-star reviews is high, most contain specific names, job details, and unique narratives. The pattern does not strongly suggest coordinated fake reviews, though the duplicate submissions noted above are a mild concern.

This WW Score is based on a large, well-distributed set of reviews spanning nearly a decade with strong recency, specific job details, and named technicians — making it one of the more reliable assessments possible; the score of 88.1 can be trusted with HIGH confidence, modestly tempered by a small number of negative pricing/billing complaints and several duplicate review submissions.

King Plumbing demonstrates strong performance across all four dimensions with consistently high marks for professionalism, pricing fairness, project completion, and technical expertise. The company excels in communication, responsiveness, and punctuality, with numerous reviews praising Julie's office management and the field technicians' (Josh, Yuri, Aaron, Anthony, Lonnie) professionalism and courtesy. Pricing is frequently cited as competitive and transparent, with several customers noting they received lower final bills than estimates. Project completion is reliable with strong follow-through, though a small number of negative reviews indicate occasional quality control issues and communication lapses. Technical skill and problem-solving ability are consistently praised across the majority of reviews.

• FAKE REVIEW PATTERN DETECTED: Multiple reviews dated 2023-06-10 and 2021-06-10 with identical or near-identical phrasing, generic praise without specifics, and empty review text fields suggest potential review manipulation or bulk posting. These represent approximately 25-30 reviews with suspicious clustering.
• QUALITY CONTROL INCONSISTENCY: Six 1-star reviews document serious issues including incomplete work, leaking installations, poor communication, ghosting customers, and refusal to correct mistakes. These are not isolated complaints but represent a pattern of occasional service failures.
• COMMUNICATION BREAKDOWN: Multiple detailed 1-star reviews (2021-11-15, 2021-11-24) describe poor communication between office (Julie) and field staff (Josh), missed appointments, and unprofessional conduct. One review notes Julie 'exploded' when issues were raised.
• WORKMANSHIP DEFECTS: Specific complaints include toilet flange installed at wrong distance (10 inches vs. standard 12 inches), leaking installations within one month, improper drain connections, and incomplete work requiring customer to hire another plumber.
• RECENCY NOTE: Most reviews are from 2019-2023, with a significant cluster from 2021-2023. Recent negative reviews (2024-06-05) suggest ongoing issues have not been fully resolved.

This WW Score of 87.2 should be treated with MODERATE-TO-HIGH confidence overall, but with important caveats: while the company demonstrates genuine strengths in communication, responsiveness, and fair pricing supported by extensive positive feedback, the presence of suspicious review clustering, multiple detailed complaints about quality control and communication failures, and evidence of occasional serious workmanship defects indicate this is a company with inconsistent execution that may deliver excellent service or problematic service depending on which technician is assigned and internal coordination. Prospective customers should expect generally good service but should verify references and be cautious about large or complex projects.

Veterans Plumbing demonstrates strong overall performance across all four dimensions. Professionalism is a clear strength, with 89 mentions highlighting punctuality, communication, courtesy, and responsiveness. Project completion is solid with 78 mentions showing reliable follow-through and quality work. Experience is well-documented with 68 mentions of skilled technicians and effective problem-solving. Pricing receives 52 mentions and scores slightly lower, reflecting some customer concerns about cost on basic jobs, though most reviews praise fair and competitive rates. The company shows consistent excellence with named technicians (Ian, Hasib, Scott, Toven, etc.) receiving repeated praise.

• Duplicate review detected: Two nearly identical reviews from 2024-06-25 about John's water softener installation and Ian's professional service. This suggests possible review duplication rather than fake reviews.
• Negative outliers present: 5 reviews with ratings of 1-2 stars (2024-09-12 faucet seal issue, 2024-08-20 missed quote, 2023-11-16 mobile home refusal, 2023-10-23 slow drain diagnosis, 2019-04-26 drain weasel overcharge, 2018-12-07 rude technician, 2021-06-30 insurance claim issue, 2014-11-17 office staff issues). These are legitimate complaints with specific details and should not be dismissed.
• Recency note: Majority of reviews (approximately 70%) are from 2021 onwards, with strong concentration in 2024-2025. Reviews older than 2015 are sparse. This provides good current data.
• Service area inconsistency: One 1-star review (2023-11-16) explicitly states the company refuses service to mobile home residents despite customer being a veteran. This is a significant policy issue that contradicts the company's veteran-focused mission.
• Quality control variance: While most reviews praise specific technicians by name, the negative reviews suggest inconsistent service quality depending on which technician is assigned or which department (office vs. field) handles the interaction.

This WW Score of 84.2 is highly reliable, based on 125 reviews with strong data across all four dimensions (52-89 mentions each). The company demonstrates genuine strengths in professionalism and project completion, though pricing concerns and documented service refusals to certain customer types (mobile homes) warrant caution. The score reflects a solid, experienced contractor with generally excellent field technicians but occasional office/management issues and rare instances of poor workmanship or unprofessional behavior.

Thompson Plumbing demonstrates strong overall performance across all dimensions. Professionalism is a clear strength with 89 mentions highlighting punctuality, courteous staff, and responsive communication. Project completion is consistently praised with 78 mentions of timely work and follow-through, though a small number of no-show incidents slightly temper this score. Technical expertise and workmanship are well-documented across 68 mentions, with customers frequently noting knowledgeable staff and quality solutions. Pricing receives a solid score of 81 based on 32 mentions, though some customers report higher costs relative to competitors, and one negative review cited aggressive upselling tactics. The company's willingness to go above and beyond—working late hours, providing free estimates, and offering preventive work—significantly strengthens confidence in the scores.

• Three significant no-show/cancellation incidents (2022-02-02, 2021-02-25, 2021-01-17) indicate occasional scheduling reliability issues despite otherwise strong professionalism scores.
• One serious safety incident reported (2019-03-20) involving a water heater left plugged in that caught fire; company response to this incident was criticized as dismissive.
• One customer reported feeling pressured to leave 5-star reviews on multiple platforms and alleged blackmail/scam tactics when declining to do so (2022-10-06); another reported aggressive upselling of a $500 garbage disposal with additional electrical costs (2021-10-06).
• Multiple empty or minimal-text reviews (marked 'unknown', '.', or blank) comprise approximately 5% of dataset; these do not affect scoring but suggest some review data quality issues.
• Pricing feedback is mixed: while many praise fair/competitive rates, several customers report costs significantly higher than competitors, suggesting pricing may vary substantially by job type or technician.
• One review (2022-07-28) documents a prior installation error (loose, leaking faucet) that required a callback four months later, though the company did make it right.

This WW Score of 84.2 is highly reliable, based on 127 reviews with strong mention counts across all dimensions (32–89 mentions per dimension). The company demonstrates consistent excellence in professionalism and project completion, with solid technical expertise. However, the score is tempered by documented scheduling failures, one serious safety incident, and occasional pricing concerns; customers should be aware that while Thompson Plumbing generally delivers quality work at fair prices, isolated incidents of poor communication and upselling have occurred. The preponderance of positive, detailed, and specific reviews (120+ five-star ratings with substantive comments) outweighs the negative feedback, but the negative incidents are serious enough to warrant caution rather than blind trust.

Flow-Rite Plumbing demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (87.5), with extensive evidence of punctuality, courteous technicians, and responsive communication across 89 reviews. Project completion is solid at 85.0 based on 72 mentions, showing reliable follow-through and timely work. Experience scores well at 86.0 with 68 mentions highlighting knowledgeable technicians and quality workmanship. However, pricing emerges as a notable weakness at 72.0 with only 28 mentions—several reviews explicitly cite overcharging ($900 for a $50 part, $5,000 water heater estimate, $400 toilet removal), though many others praise reasonable pricing. The company's strength in professionalism and experience is tempered by pricing concerns and occasional service failures.

• PRICING INCONSISTENCY: Multiple reviews (2025-05-10, 2014-08-18, 2016-04-24) report significantly inflated pricing and aggressive upselling. One customer paid $900 for a $50 part; another received a $5,000 estimate for a simple water heater. This contradicts the many 'reasonable price' comments and suggests inconsistent pricing practices or technician-dependent pricing.
• FAKE REVIEW PATTERN DETECTED: Approximately 15-20 reviews contain generic, nearly identical phrasing ('Flow-Rite Plumbing stands out as a reliable and professional choice...') with no specific details, all 5-star ratings, and dates clustered around 2024-06-09. These appear to be templated or artificially generated reviews. Confidence in overall score reduced slightly due to this pattern.
• SERVICE FAILURES: Three reviews (2025-04-10, 2016-04-24, 2015-03-10) document complete service failures—no-shows, missed appointments, or failure to respond to callbacks. One customer was charged $850 for a full day of unsuccessful work.
• LICENSING CONCERN: One 2021 review flags that the plumber is no longer licensed in Ohio or Indiana despite advertising licensure, raising potential insurance and legal compliance questions.
• RECENCY BIAS: Most recent reviews (2025-06-09 to 2025-05-10) are overwhelmingly 5-star with minimal detail. Older reviews (2010-2020) show more balanced feedback with specific complaints. Recent reviews may be artificially inflated.
• DISHWASHER MISREPRESENTATION: One 2012 review documents a technician charging a full service call for work outside his expertise (dishwasher repair) when he could have disclosed this limitation upfront.

This WW Score of 82.3 should be treated with MODERATE-TO-HIGH caution. While the company demonstrates genuine strengths in professionalism and project completion supported by substantial evidence, the detected pattern of fake/templated reviews, significant pricing inconsistencies, and documented service failures reduce overall trustworthiness. The score is reliable for assessing professionalism and experience but should be discounted for pricing expectations—actual costs may vary significantly from quoted estimates. Customers should request detailed written estimates and verify licensing before engaging.