Find Nearby Plumbers In Texarkana, Texas

Shane's Plumbing demonstrates exceptional performance across all four dimensions. Professionalism is consistently praised with mentions of responsiveness, punctuality, clear communication, and respectful demeanor across 7 reviews. Project completion is the strongest dimension with 8 mentions emphasizing work done right the first time, no callbacks needed, and thorough follow-through. Pricing receives strong marks across 5 reviews describing fair, reasonable, and transparent costs with no hidden charges. Technical expertise is evident in 6 reviews highlighting problem-solving ability, quality workmanship, and knowledge-based advice. The contractor's willingness to tackle complex jobs others refused and ability to simplify overwhelming projects demonstrates both skill and customer-focused approach.

• All 9 reviews are 5-star ratings with no negative feedback — while this is possible for an excellent contractor, the uniformity warrants noting. However, reviews contain specific details (well disconnection, pipe runs, faucet installation, rental property management, etc.) that suggest genuine experiences rather than fabricated praise.
• Review dated 2012-06-07 contains only 'See above' with no substantive content — this review provides no scorable data and appears to be a duplicate or system error.
• Most reviews (6 of 9) are older than 1 year, with only 1 review from 2024. Recent review from April 2024 maintains the same high standard, suggesting consistency over time rather than decline.

This WW Score of 91.2 is highly reliable given the consistent, detailed, and specific praise across 9 reviews spanning 12 years, with recent validation in 2024. The contractor's performance is well-documented across all four dimensions with strong mention counts (5–8 per dimension), though the absence of any critical feedback and the age of most reviews should be noted as minor contextual factors.

Williams Plumbing (Rick) demonstrates consistently strong performance across all four dimensions. Professionalism is the strongest pillar, with 67 mentions emphasizing punctuality, responsiveness, politeness, and communication. Pricing receives high marks across 32 mentions, with customers repeatedly praising fair quotes, honesty, and refusal to upsell. Project completion is solid with 58 mentions confirming timely job delivery and follow-through. Experience is well-documented across 41 mentions highlighting technical skill, problem-solving, and knowledgeable workmanship. The business shows particular strength in emergency response and customer care. Three negative reviews (ratings 1-2) are present but represent outliers in an otherwise overwhelmingly positive dataset.

• Three negative reviews detected (2023-03-13, 2021-07-30, 2014-08-13, 2013-10-01): One alleges dishonesty about breaking a countertop; one describes failure to diagnose a pinhole leak after multiple visits; one claims incompetence or kickback scheme; one reports failure to follow up on scheduling callbacks. These are genuine complaints that warrant attention despite the overall positive trend.
• Potential pattern of office/administrative issues noted in 2015-06-16 review: miscommunication between office staff and field plumbers, phone number errors, scheduling confusion. This suggests operational inconsistency at the administrative level, though field work quality remains high.
• Very high concentration of 5-star reviews (97 out of 101) creates a skew toward positive sentiment. While not necessarily fake, the uniformity is notable. However, reviews contain specific details (hydrojetting, water heater replacement, pinhole leaks, gas line work, etc.) and varied dates spanning 18 years, reducing likelihood of coordinated fake reviews.
• Most reviews are from 2020 onward (approximately 70%), with strong recent activity (2025, 2024, 2023). Older reviews (2006-2015) are sparse but consistently positive, suggesting long-term reliability.

This WW Score of 88.2 is highly reliable, based on 101 reviews with strong mention counts across all dimensions (32-67 mentions each). The score reflects genuine customer satisfaction with field work quality, though administrative/office communication issues have been documented. The three negative reviews are legitimate outliers that prevent a higher score and should be considered in context. Confidence is HIGH across all dimensions.

Absolute Plumbing Solutions has a strong overall track record built primarily around Gerald Neumann, who is repeatedly praised for punctuality, communication, fair pricing, and high-quality workmanship across a wide range of plumbing projects. Pricing stands out as a genuine strength — multiple reviewers independently noted that Gerald came in below competing quotes, charged less than anticipated when jobs ran short, and was transparent about costs upfront. Project completion is solid, with most reviewers confirming jobs were finished fully and correctly, including a notable callback by Richard to confirm resolution and Gerald returning on weekends to ensure continuity of service. However, two meaningful negatives weigh on the score: a 1-star review alleging deliberate misrepresentation of water pressure readings (a serious integrity concern), and a separate 1-star review citing five days of unanswered calls with no return contact, pointing to responsiveness gaps. These issues prevent the score from reaching the high 80s or 90s despite the volume of positive feedback.

• INTEGRITY CONCERN: One reviewer (Oct 2024) explicitly alleged that a technician falsely reported water pressure at 95 PSI when the gauge visibly read 45 PSI, suggesting a possible attempt to generate unnecessary work. This is a serious allegation and was not rebutted in any other review.
• RESPONSIVENESS FAILURE: One reviewer (Oct 2017) reported five days of unanswered calls with no return contact, which directly contradicts the communication praise seen in other reviews. This may reflect a period of reduced capacity but is still a legitimate data point.
• RECENCY IMBALANCE: A significant portion of reviews (roughly 40%) are from 2013–2021, which are more than 3 years old. The most recent reviews (2024–2025) are fewer in number, making it harder to assess current service quality with full confidence.
• DUPLICATE REVIEW DETECTED: Two reviews are word-for-word identical ('Gerald is fantastic. He's knowledgeable, does excellent work quickly, is always on time, and charges fair prices...') with dates of 2021-06-10 and 2020-10-06. This is a strong indicator of a duplicated or potentially fake review and has been treated as a single data point for scoring purposes.
• TWO BLANK REVIEWS: Two entries contain no review text (ratings of 4.0 and 5.0 with no content). These were excluded from dimension scoring as they provide no usable evidence.
• SINGLE-TECHNICIAN DEPENDENCY: The overwhelming majority of positive reviews reference Gerald specifically. Reviews mentioning other technicians (Thomas, Evan, Beau, JD, Joel, Richard) are sparse and lack detail, making it difficult to assess whether service quality is consistent across the full team.

This WW Score carries HIGH overall confidence due to the volume of reviews analyzed, but should be interpreted with caution given the duplicate review, two blank entries, a credible integrity allegation from 2024, a documented responsiveness failure, and the fact that quality evidence is heavily concentrated around a single technician rather than the business as a whole.

Gary's Plumbing demonstrates strong overall performance across all dimensions, with particular strength in professionalism and technical expertise. The company excels at punctuality, responsiveness, and communication, with extensive evidence of same-day or next-day service and proactive customer contact. Pricing is generally perceived as fair and competitive, though some customers note higher costs relative to competitors. Project completion is reliable with strong follow-through, though a small subset of reviews indicate occasional scheduling or communication lapses. Technical skill and problem-solving ability are consistently praised, with customers appreciating honest assessments and willingness to educate homeowners.

• FAKE REVIEW PATTERN DETECTED: Reviews 1-4 contain identical or near-identical text ('Quality working. will use their services again' and 'Best care anywhere. Reasonably priced, responsive...') with same 5.0 rating and dates within 3 days, suggesting potential review manipulation.
• RECENCY BIAS: Approximately 35% of reviews are from 2024-2025 (past 12 months), while 40% are from 2013-2017, indicating older reviews may not reflect current service levels.
• CONFLICTING NARRATIVES: 23 reviews (4%) rate service as 1-2 stars, citing issues with responsiveness, professionalism, pricing disputes, and follow-through. These negative reviews describe aggressive communication, no-shows, and billing disputes that contradict the overwhelmingly positive majority.
• PRICING COMPLAINTS: Multiple 1-star reviews specifically cite overcharging (e.g., $465 for drain cleaning, $250 for cartridge replacement, $450 for washing machine faucet work), suggesting potential pricing inconsistency or lack of transparency.
• COMMUNICATION FAILURES: Several negative reviews cite no call-backs, missed appointments, and poor responsiveness despite positive reviews praising quick response times, indicating inconsistent service delivery.
• MULTIPLE BUSINESS NAMES: Reviews reference 'Gary's Plumbing,' 'Moses Plumbing,' 'Gary's D-Rooting,' and 'Gary Ohl,' suggesting either multiple locations, name changes, or potential review mixing from different entities.

This WW Score of 82.3 is reliable for understanding Gary's Plumbing's typical performance, supported by HIGH confidence across all dimensions with 150+ mentions each. However, the score masks significant variability: while 85-90% of customers report excellent service, approximately 4% report serious issues including no-shows, aggressive communication, and billing disputes. The presence of identical review text and the 10+ year review span suggest some data quality concerns. Prospective customers should expect generally strong professionalism and technical skill but should clarify pricing upfront and confirm appointments, as service consistency appears to vary.

Excel Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven by consistently high marks in professionalism (85.2), experience/skill (86.4), and project completion (84.6). The company excels at punctuality, communication, technical knowledge, and work quality, with numerous reviews praising specific technicians like Luke, Yuri, Bob, and Kevin. However, pricing emerges as a notable weakness (72.1), with recurring complaints about high costs, unexpected charges, and perceived overpricing relative to the work performed. While most recent reviews (past 12 months) are highly positive, older reviews reveal persistent pricing concerns and occasional service failures that have not been fully resolved.

• PRICING CONCERNS: Multiple reviews (spanning 2014-2025) report unexpectedly high quotes, hidden charges, and perceived overpricing. Examples include $450 for 20 minutes of drain work, $250 for a simple faucet replacement, $500 for toilet flange/wax ring, and significant quote increases after initial estimates. This pattern suggests systemic pricing transparency issues.
• FAKE REVIEW PATTERN DETECTED: Reviews dated 2025-06-05 through 2025-06-08 include 3 empty reviews with 5-star ratings and 2 identical reviews with identical phrasing ('I spoke with Lori, who was very friendly and helpful. She got back to me within minutes, fantastic response time. The overall experience was excellent, and the price I was quoted felt great. Highly recommend!') dated 2025-06-07 and 2025-06-05. This suggests potential review manipulation or duplicate submissions.
• SERVICE FAILURES: Several reviews document incomplete work, follow-up failures, and quality issues. Examples include: ejector pump not resealed/reconnected properly (2024-06-15), sewage left on floor after drain cleaning (2023-08-17), sump line misdiagnosis leaving customer worse off (2022-05-04), and multiple instances of plumbers not following up on promised estimates (2020-07-25, 2016-08-08).
• INCONSISTENT QUALITY: While many reviews praise specific technicians, others report poor workmanship from different technicians at the same company, suggesting inconsistent quality control or training standards.
• RECENCY BIAS: The majority of highly positive reviews are from the past 6 months (2025), while older reviews (2014-2022) contain more critical feedback about pricing and service quality. This temporal distribution warrants caution in interpreting the overall score.

This WW Score of 82.3 is reliable for assessing professionalism and technical competence, which are consistently praised across 187+ mentions, but should be interpreted cautiously regarding pricing fairness—the 72.1 pricing score reflects genuine and recurring customer concerns documented across a decade of reviews, and potential review manipulation in recent submissions reduces confidence in the most recent data.

Kings Plumbing demonstrates strong overall performance across all dimensions, with particular strength in professionalism (86.5) and experience (85.1). The company excels at punctuality, communication, and technical skill, with extensive evidence of same-day or next-day service and knowledgeable technicians. Pricing is the weakest dimension (78.2), with legitimate complaints about high service fees, unclear upfront pricing, and occasional price gouging, though many reviews praise fair and competitive rates. Project completion is solid (84.3), with most jobs finished properly, though a few instances of incomplete work or follow-up issues were noted. The high mention counts across all dimensions (68–127) provide strong confidence in these scores.

• PRICING INCONSISTENCY: Multiple reviews cite high service fees ($95 site visit fee, $455 for a 40-minute job, $305 for 30-minute drain unclog) and unclear upfront pricing. Some customers report being quoted high prices initially then offered discounts. This suggests potential pricing strategy issues or lack of transparency.
• RESPONSIVENESS GAPS: Several 1-star reviews (2024-07-12, 2024-07-06, 2024-06-09) report no callbacks or failure to respond to inquiries, contradicting the majority of positive reviews praising quick response. This indicates inconsistent customer service.
• QUALITY VARIANCE: One detailed negative review (2023-10-31) describes poor workmanship (1-hour drain unclog, drain stop left stuck, messy work area) and unprofessional behavior (technician requesting positive review). This contrasts sharply with most reviews but suggests occasional quality lapses.
• RECENCY BIAS: Approximately 60% of reviews are from 2023–2025, with a notable cluster on 2023-06-09 and 2024-06-09 (possibly bulk uploads or review campaign). Older reviews (2012–2015) are sparse and generic. This may inflate current perception.
• GENERIC/EMPTY REVIEWS: Multiple reviews contain no text or only 'unknown' (at least 8 instances), limiting data quality. Several reviews are extremely brief ('Great!', '..', 'as expected') and provide minimal substantive information.
• POTENTIAL FAKE REVIEW PATTERN: The 2023-06-09 and 2024-06-09 clusters contain many 5-star reviews with similar phrasing ('professional,' 'friendly,' 'reasonable price,' 'highly recommend') but lack specific details. While not conclusive, this warrants caution.
• INCONSISTENT PRICING TRANSPARENCY: The $95 site visit fee mentioned in 2024-07-12 review is not consistently mentioned in other reviews, suggesting either a recent policy change or selective application.

This WW Score of 82.1 is reliable and should be trusted, supported by 176 reviews with high mention counts across all dimensions. However, the score masks significant pricing concerns and occasional service inconsistencies that warrant careful consideration; customers should request detailed upfront pricing and verify responsiveness before hiring. The company's core technical competence and professionalism are well-established, but pricing transparency and consistency remain areas of concern.