Find Nearby Plumbers In Carrollton, Texas

This review set is deeply bifurcated: a large cluster of recent 5-star reviews (primarily from 2024–2025) praises individual technicians like Kelvin, Ian, Jacky, and Pascual for professionalism, communication, and technical skill, driving positive scores in those dimensions. However, a substantial body of older and some more recent 1-star reviews documents a persistent and serious pattern of predatory pricing, grossly inflated estimates, warranty refusals, abandoned or incomplete work, no-show appointments, and in some cases technician misconduct including aggression and unlicensed work. Pricing is the most damaged dimension, with dozens of reviewers reporting quotes 3–10x higher than competitors and hidden charges. Project completion suffers significantly due to recurring reports of jobs left unfinished, problems returning within days, and the company refusing to honor warranties. The overall WW Score of 62.4 reflects a company with capable individual technicians but deeply inconsistent and often exploitative business practices.

• SUSPECTED FAKE OR DUPLICATED REVIEWS: Two review pairs are exact word-for-word duplicates posted on consecutive dates — 'Ian did a fabulous job on unclogging our upstairs sink...' (2025-06-09 and 2025-06-06) and 'Gave good advice and fixed the water leak quickly...' (2025-06-08 and 2025-06-05). This is a strong indicator of review manipulation.
• REVIEW CLUSTERING PATTERN: The vast majority of 5-star reviews are clustered in 2024–2025 and are heavily concentrated around specific technician names (Kelvin, Ian, Jacky). Many are very short and generic with no specific job details, which is consistent with solicited or coached reviews.
• RECENCY BIAS WARNING: The 5-star reviews are almost entirely from the past 12 months, while the 1-star reviews span 2011–2024. The negative reviews are older on average but represent a consistent, long-standing pattern of complaints that should not be discounted.
• SERIOUS MISCONDUCT ALLEGATIONS: Multiple reviews allege unlicensed technicians performing work (reported to Texas State Board of Plumbing Examiners), fraudulent credit card charges without authorization, technician aggression and threats requiring police involvement, and a technician speaking disparagingly about a customer in Spanish assuming she did not understand.
• PREDATORY PRICING PATTERN: Across more than 20 independent negative reviews spanning multiple years, customers consistently report receiving estimates 3x to 10x higher than competitors for identical work, with a recurring pattern of scare tactics (collapsed pipes, foundation damage, mold) used to pressure immediate acceptance of inflated quotes.
• WARRANTY REFUSAL PATTERN: At least 8 reviews explicitly describe the company refusing to honor stated warranties, returning to charge again for the same unresolved issue, or abandoning warranty callbacks entirely.
• THREE BLANK REVIEWS: Three reviews contain no text and only a 5-star rating. These were excluded from dimension scoring as they provide no usable data.
• SEVEN REVIEWS WITH TEXT 'unknown', 'Please see above', or 'All of the details are above': These were treated as having no usable dimension data and excluded from scoring.

This WW Score carries HIGH data confidence due to the large review volume, but the score itself should be interpreted cautiously given strong evidence of review manipulation, a stark split between recent 5-star clusters and a long history of serious 1-star complaints, and documented patterns of predatory pricing and warranty non-compliance that represent material risks to consumers.

Sirius Plumbing & Air Conditioning shows significant inconsistency across service quality and pricing practices. While professionalism scores reasonably well (72.5) with many positive mentions of courteous technicians and responsive scheduling, the company is severely hampered by widespread pricing complaints (45.0), with numerous customers reporting inflated charges, unnecessary upsells, and deceptive code upgrade fees—particularly when working with American Home Shield warranty. Project completion is moderate (68.0), with some customers reporting incomplete work, poor follow-up, and communication failures. Technical experience is adequate (70.0), though several reviews document misdiagnosis and damage caused during service. The pattern of complaints suggests systematic issues with warranty company coordination and pricing transparency.

• CRITICAL: Systematic pricing abuse pattern detected. At least 15+ reviews explicitly describe inflated charges, unnecessary work, and deceptive 'code upgrade' fees, particularly targeting AHS warranty customers. Multiple customers report being quoted $1,000+ in unnecessary charges.
• COLLUSION PATTERN: Multiple reviews allege Sirius deliberately inflates prices when working with American Home Shield, charging customers thousands in bogus line items while AHS pays only $200-500 for the same work.
• MISDIAGNOSIS DOCUMENTED: Several reviews report incorrect diagnoses (e.g., recommending $4,550 furnace replacement when only a $50 switch needed replacement; claiming code upgrades necessary when city inspector confirmed they were not required).
• DAMAGE DURING SERVICE: Multiple customers report technicians damaging equipment during service (compressor damage, coil damage, AC unit damage) and refusing accountability.
• POOR FOLLOW-UP: Numerous complaints about technicians not returning for callbacks, not completing work, and abandoning jobs mid-process.
• COMMUNICATION FAILURES: Multiple reviews cite rude staff, refusal to return calls, and unprofessional phone interactions.
• INCONSISTENT SERVICE QUALITY: Stark contrast between positive reviews (often from non-warranty customers) and negative reviews (predominantly from AHS warranty customers), suggesting two-tier service model.
• FAKE REVIEW INDICATORS: Some positive reviews are generic and lack specifics (e.g., 'SIMPLY THE BEST!!!'), but overall review set appears authentic given detailed complaint documentation and consistency of fraud allegations across independent reviewers.

This WW Score of 62.3 should be treated with caution and weighted heavily toward the pricing and project completion concerns. While the HIGH confidence reflects substantial data (25-38 mentions per dimension), the company exhibits a documented pattern of predatory pricing practices, particularly targeting warranty customers, which represents a fundamental breach of trust. The score is artificially elevated by positive reviews from non-warranty customers; warranty customers consistently report significantly worse experiences. Prospective customers should assume higher risk, especially if using American Home Shield or similar warranty programs.

Ashcroft Plumbing receives strong praise for professionalism, courtesy, and communication in the majority of older reviews, with multiple customers highlighting punctuality, politeness, and clear explanations. However, pricing is a significant and recurring concern — multiple reviewers explicitly noted charges that were dramatically higher than competitors, with one reviewer finding comparable work done for roughly half the price and another for less than a third of the quoted amount. Project completion is the most damaging dimension: one reviewer experienced a gas leak caused during installation, was unable to get a callback for over a month, and was left without a functioning unit — a serious safety and follow-through failure that substantially drags down this dimension. Experience scores moderately well based on technical praise in several reviews, but is tempered by the installation error that caused a gas leak and the unresolved follow-up. The overall picture is a contractor with a strong historical reputation for professionalism and skill, undermined by serious pricing concerns and at least one critical project failure.

• RECENCY WARNING: The most recent review (2022) is the most negative and describes a serious safety incident — a gas leak caused during installation and a month of unanswered callbacks. The majority of positive reviews are from 2017–2019, meaning the contractor's current performance may differ significantly from the historical positive trend.
• PRICING PATTERN: Three separate reviews independently flagged pricing as significantly above market rate, with one reviewer finding the same work done for ~33% of the quoted price and another for ~50%. This is a consistent and credible pattern, not an isolated complaint.
• SAFETY CONCERN: One review describes a gas leak caused by the installation crew, who initially denied the problem. This is a serious workmanship and safety flag that should be weighted heavily.
• FAKE REVIEW SUSPICION — LOW LEVEL: Several 5-star reviews from 2017–2019 use somewhat generic praise ('best plumbing company in Dallas', 'everything you want in a plumber') with limited specific detail. However, enough reviews include specific job descriptions and named individuals to suggest most are likely genuine. No strong fake review pattern detected, but the cluster of older 5-star reviews warrants mild caution.
• CALLBACK/RESPONSIVENESS FAILURE: The 2022 reviewer explicitly states over a month of unanswered calls after a botched installation. This directly contradicts the responsiveness praised in older reviews and may indicate a change in business operations or capacity.

This WW Score is based on 12 reviews spanning 2017–2022 with sufficient data across all four dimensions, but the score should be treated with caution given the significant gap between older positive reviews and the most recent negative review, the consistent pricing complaints, and a documented safety incident with no evidence of satisfactory resolution.

North Dallas Plumbing (formerly Holden Plumbing) has a deeply mixed review record across all four dimensions. Pricing is the most consistently criticized dimension, with multiple reviewers explicitly alleging hidden charges, surprise fees, upselling, and prices far above competitors — though a handful of reviewers found pricing fair or competitive. Professionalism is similarly split: several reviewers praised friendliness, punctuality, and communication, while others described technicians as unprofessional, poorly organized, and dismissive. Project completion is a concern, with at least two reviews describing incomplete or incorrectly executed work requiring rework, and one multi-day scheduling failure for a simple repair. Experience scores modestly higher, with some reviewers noting skilled, knowledgeable technicians, but offset by accounts of wrong parts, improper reassembly, and unnecessary repair recommendations.

• All reviews are older than 6 years (most recent: December 2018), with the majority from 2012–2016. This score reflects historical performance only and may not represent current service quality.
• Pricing complaints are numerous and specific — multiple reviewers allege undisclosed service call fees, surprise upsells, and charges for work not completed. One reviewer had overcharging independently verified by a second plumber.
• One reviewer (3-star update) noted the company proactively reached out and offered a refund after a negative Yelp review, suggesting some responsiveness to complaints.
• No strong fake review patterns detected. Positive and negative reviews contain specific details, varied language, and plausible scenarios. Review distribution (mix of 1-star and 5-star) appears organic.
• The company appears to have rebranded from Holden Plumbing to North Dallas Plumbing at some point. Reviews span both names and may reflect different management or operational periods.

This WW Score carries HIGH data confidence due to the volume of reviews across all dimensions, but should be treated with caution given that all reviews are over 6 years old and the company has undergone a rebrand — current performance may differ significantly from what is reflected here.

Bacon Plumbing, Heating, Air & Electric has a deeply polarized review history spanning over a decade. Individual technicians are frequently praised for being courteous, professional, and knowledgeable, which keeps the professionalism score from falling further. However, pricing is the single most damaging dimension: dozens of reviewers across multiple years describe quotes that were 3x to 10x higher than competitors, aggressive upselling, high-pressure sales tactics, and in several cases outright misdiagnosis to justify expensive work that was never needed. Project completion is mixed — many jobs are finished satisfactorily, but a meaningful number of reviews describe abandoned work, incomplete repairs, missed appointments, and follow-up failures. Experience scores are dragged down by repeated accounts of misdiagnosis, recommending unnecessary full system replacements, and in some cases causing additional damage during service calls. The Friends and Family membership program is a recurring source of complaints regarding hidden charges, difficulty canceling, and failure to deliver promised value.

• PRICING CONCERN — HIGH SEVERITY: Dozens of independent reviewers across multiple years describe quotes that were 3x to 10x higher than competitors for identical work. This is a systemic pattern, not isolated incidents.
• UPSELLING / MISDIAGNOSIS PATTERN: Multiple reviews describe technicians recommending full system replacements (sewer lines, HVAC units, water heaters) that second-opinion plumbers confirmed were unnecessary. This pattern appears across different technicians and years, suggesting a company-wide sales culture.
• PROJECT COMPLETION FAILURES: Several reviews describe jobs left incomplete — open holes, disconnected pipes, missing access panels, and missed follow-up appointments. One detailed review describes a broken pipe fitting left after service that caused sewer water to leak under the house.
• MEMBERSHIP PROGRAM COMPLAINTS: The Friends and Family subscription plan is cited in numerous negative reviews for hidden monthly charges, difficulty canceling, and failure to deliver promised discounts or priority service.
• FAKE REVIEW RISK — MODERATE: A significant cluster of 5-star reviews from 2025 and May 2025 are extremely brief (e.g., 'Good job', 'Brad B gave great service very happy with the results', 'Ryan is very good!') with no substantive detail. Several reviews have no text at all with a 5-star rating. This pattern is consistent with review padding. Confidence in the positive signal from these reviews is reduced.
• BLANK REVIEWS: At least 6 reviews contain no text and only a 5-star rating. These were excluded from dimension scoring as they provide no usable data.
• RECENCY NOTE: Reviews span from 2012 to June 2025. The most recent reviews (2024-2025) continue to show both the positive technician praise and the negative pricing/upselling patterns seen throughout the company's history, indicating these issues have not been resolved over time.
• ETHICAL CONCERNS: Multiple reviews allege technicians lied about diagnoses, one review alleges an unauthorized credit card charge of $10,700, and one review describes a technician recommending hydro-jetting on old cast iron pipes — a practice known to cause damage — suggesting potential bad-faith recommendations.

This WW Score of 52.1 is based on a large volume of reviews (185 total) spanning over a decade and carries HIGH confidence; the score reflects a company with genuinely skilled and courteous individual technicians undermined by a deeply problematic and well-documented pattern of price gouging, aggressive upselling, and inconsistent project completion that has persisted across many years.

Dad and Sons Plumbing has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is severely damaged by repeated accounts of no-shows, missed appointments without notice, threatening communications to customers over billing, a technician calling a customer's wife 'honey,' a tech cursing out a customer, and staff threatening liens and legal action for bills less than a week old. Pricing is a major recurring complaint, with multiple reviewers describing charges they considered grossly excessive — including $441 for 28 minutes of work, $1,600 for a job quoted elsewhere at $400, $750 for a faucet swap, and refusal to itemize invoices for insurance purposes. Project completion is critically low, with multiple reviews describing abandoned jobs, no-call no-shows after scheduling, unfinished work left for months, and a cracked sink hidden with caulk. Experience scores slightly higher due to a handful of positive reviews praising specific technicians like Cooper, Jason, and Danny, but is undercut by accounts of misdiagnosed leaks, a gas line connected to a water connection causing thousands in damage, and rigged pipe work that failed years later.

• SUSPECTED FAKE OR LOW-QUALITY REVIEWS: At least 8 reviews contain no text whatsoever — only a star rating (5 stars in most cases). These blank reviews provide no usable data and inflate the raw star average without any substantive basis. They have been excluded from dimension scoring.
• GENERIC PRAISE PATTERN: Several 5-star reviews from the 2020 cluster (all dated 2020-06-10) are extremely brief and generic ('Always helpful and honest.', 'Quick service at reasonable price', 'Best company in town with very reasonable prices') with no specifics, names, or job details. This pattern is consistent with potentially inauthentic reviews and has been weighted conservatively.
• STAFF TURNOVER CONCERN: Multiple reviews from 2024 explicitly note that key staff members (Cooper, Bailey) are no longer with the company, and that service quality has declined sharply since their departure. This suggests a meaningful operational change that makes older positive reviews less predictive of current performance.
• RECENCY TREND IS STRONGLY NEGATIVE: The two most recent reviews (October 2024 and June 2024) are both 1-star and describe deteriorating service. The most detailed and credible negative reviews span 2017 through 2024, indicating persistent and worsening issues rather than isolated incidents.
• BILLING AND ETHICS CONCERNS: Multiple independent reviewers describe deceptive or aggressive billing practices including refusal to itemize invoices, threatening liens for recent unpaid bills, charging emergency rates on scheduled appointments, and an owner who agreed to a refund then deposited a check anyway. These are serious business conduct red flags beyond normal service complaints.
• WORKMANSHIP LIABILITY: At least two reviews describe work that caused direct property damage — a gas line connected to a water connection causing thousands in damage, and a cracked sink concealed with caulk. One review documents pipe work from 2019 that failed and was described as 'rigged' by a subsequent plumber.

This WW Score is based on 52 reviews spanning 2016 to 2024, with a large volume of detailed, specific negative reviews across all dimensions, giving the score HIGH confidence; the low score of 34.2 accurately reflects a contractor with serious and recurring issues in professionalism, pricing transparency, job completion, and workmanship quality.