Ashcroft Plumbing & Gas

Ashcroft Plumbing receives strong praise for professionalism, courtesy, and communication in the majority of older reviews, with multiple customers highlighting punctuality, politeness, and clear explanations. However, pricing is a significant and recurring concern — multiple reviewers explicitly noted charges that were dramatically higher than competitors, with one reviewer finding comparable w... Read more

Ashcroft Plumbing receives strong praise for professionalism, courtesy, and communication in the majority of older reviews, with multiple customers highlighting punctuality, politeness, and clear explanations. However, pricing is a significant and recurring concern — multiple reviewers explicitly noted charges that were dramatically higher than competitors, with one reviewer finding comparable work done for roughly half the price and another for less than a third of the quoted amount. Project completion is the most damaging dimension: one reviewer experienced a gas leak caused during installation, was unable to get a callback for over a month, and was left without a functioning unit — a serious safety and follow-through failure that substantially drags down this dimension. Experience scores moderately well based on technical praise in several reviews, but is tempered by the installation error that caused a gas leak and the unresolved follow-up. The overall picture is a contractor with a strong historical reputation for professionalism and skill, undermined by serious pricing concerns and at least one critical project failure. Read less