Rooterman

Rooterman earns solid marks for professionalism, with the majority of reviewers praising punctuality, responsiveness, and courteous technicians across many years of reviews. However, pricing is a persistent and significant concern — multiple reviewers across different time periods explicitly called out costs as excessive, with specific complaints about $300/hour rates, $890 hydro-jet jobs, and c... Read more

Rooterman earns solid marks for professionalism, with the majority of reviewers praising punctuality, responsiveness, and courteous technicians across many years of reviews. However, pricing is a persistent and significant concern — multiple reviewers across different time periods explicitly called out costs as excessive, with specific complaints about $300/hour rates, $890 hydro-jet jobs, and charges that far exceeded what competitors later quoted. Project completion is the most damaging dimension: several reviewers reported that the problem was not resolved after payment, that callbacks were ignored or refused, and in at least two cases the customer had to fix the issue themselves or hire another company. Experience scores moderately well, with many reviewers praising technical knowledge and skill, but offset by incidents of misdiagnosis, property damage during service, and failed repairs. The combination of recurring pricing complaints and incomplete job resolution pulls the WW Score meaningfully below what the volume of positive reviews might otherwise suggest. Read less