Overview of Company Customer Sentiment Analysis in May
This contractor's review profile is severely damaged by two recent (2024) highly negative reviews describing threatening behavior, dishonesty, and abandoned work, alongside an older 2017 review also citing incomplete work. These are partially offset by a cluster of older positive reviews (2006–2014) praising personability, honest communication, and quality workmanship, but those reviews are betw... Read more
This contractor's review profile is severely damaged by two recent (2024) highly negative reviews describing threatening behavior, dishonesty, and abandoned work, alongside an older 2017 review also citing incomplete work. These are partially offset by a cluster of older positive reviews (2006–2014) praising personability, honest communication, and quality workmanship, but those reviews are between 10 and 18 years old and carry significantly reduced weight under recency rules. Project completion is a major concern, with multiple reviewers explicitly stating work was not finished or dragged on far longer than quoted. Professionalism scores are pulled sharply downward by the 2024 reviews describing threats, harassment, and unprofessional conduct, which are the most recent and therefore most heavily weighted signals. Read less