Drain Rite Plumbing

Drain Rite Plumbing demonstrates strong technical expertise and generally reliable service delivery, with particularly high marks for experience and problem-solving ability. However, the company is significantly hampered by serious professionalism and customer service issues, particularly regarding owner John's communication style, which multiple reviews describe as rude, condescending, and dismis... Read more

Drain Rite Plumbing demonstrates strong technical expertise and generally reliable service delivery, with particularly high marks for experience and problem-solving ability. However, the company is significantly hampered by serious professionalism and customer service issues, particularly regarding owner John's communication style, which multiple reviews describe as rude, condescending, and dismissive. Pricing concerns emerge in several reviews citing high service call minimums ($120–$145) and perceived overcharging relative to work performed. While many customers praise technicians like Pedro, Isaac, and Michael for their skill and friendliness, the owner's behavior creates a notable trust and satisfaction gap. Project completion is generally solid, though one critical review documents repeated failed service calls over 5 visits totaling $800+ without resolution. Read less