Benjamin Franklin Plumbing in Southern Pines

Benjamin Franklin Plumbing receives strong praise for professionalism, punctuality, and friendly technicians across the majority of reviews, with multiple named technicians (Keith, Travis, Aaron, Jon) highlighted positively. However, professionalism is meaningfully dragged down by serious complaints about communication failures, unreturned calls, and a two-week scheduling debacle, preventing a hig... Read more

Benjamin Franklin Plumbing receives strong praise for professionalism, punctuality, and friendly technicians across the majority of reviews, with multiple named technicians (Keith, Travis, Aaron, Jon) highlighted positively. However, professionalism is meaningfully dragged down by serious complaints about communication failures, unreturned calls, and a two-week scheduling debacle, preventing a higher score. Pricing is the weakest dimension, with three reviews explicitly calling out grossly inflated quotes — one citing a $975 estimate for a $125 job and another noting a quote roughly double what a competitor charged — which significantly offsets the positive pricing mentions. Project completion scores moderately well given most jobs described were completed successfully and often same-day, but is tempered by multiple instances of no-shows, failure to follow through on scheduling, and one unresolved quote situation. Experience scores highest among the dimensions, with reviewers consistently noting skilled diagnostics, smart technicians, and effective problem-solving, though this is based on positive reviews only and the inflated-quote complaints hint at possible upselling concerns. Read less