Roby Services

Roby Services earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising courteous, knowledgeable technicians who communicate well and arrive on time. However, pricing is a persistent and significant concern — dozens of reviewers across multiple years explicitly describe costs as high, pricey, or outrageous, and several negative reviews c... Read more

Roby Services earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising courteous, knowledgeable technicians who communicate well and arrive on time. However, pricing is a persistent and significant concern — dozens of reviewers across multiple years explicitly describe costs as high, pricey, or outrageous, and several negative reviews cite hidden charges, billing surprises, or rates that changed after quoting, which substantially drags down the pricing dimension. Project completion is generally solid but is undermined by a meaningful cluster of negative reviews describing abandoned work, callbacks not honored, incorrect diagnoses requiring return visits, and at least one serious case of ongoing property damage left unresolved. Responsiveness failures — including no-call-no-shows, unanswered messages, and poor office communication — appear repeatedly across older reviews and temper the otherwise strong professionalism score. The overall picture is a capable company with real quality technicians but inconsistent follow-through and a pricing model that generates frequent dissatisfaction. Read less