Option One Plumbing - York

Option One Plumbing (and its predecessor Providence Plumbing) receives broadly positive feedback on professionalism and technician demeanor, with many reviewers praising named technicians like Daniel, Corey, Michael, Ted, and Edwin for being courteous, knowledgeable, and communicative. However, pricing is a significant weak point: multiple 1-star reviews explicitly cite excessive charges, misleadi... Read more

Option One Plumbing (and its predecessor Providence Plumbing) receives broadly positive feedback on professionalism and technician demeanor, with many reviewers praising named technicians like Daniel, Corey, Michael, Ted, and Edwin for being courteous, knowledgeable, and communicative. However, pricing is a significant weak point: multiple 1-star reviews explicitly cite excessive charges, misleading insurance representations, refusal to do smaller jobs in favor of upselling larger replacements, and a lack of itemized invoices. Project completion is mixed — while most jobs are described as completed satisfactorily, there are credible accounts of incomplete repairs (a leak not fully fixed requiring a second paid visit), abandoned work leaving a ceiling hole, and two instances of no-shows without communication. Experience scores moderately well given the volume of positive technical feedback, but is tempered by documented cases of misdiagnosis and poor workmanship requiring return visits. Read less