Morris-Jenkins

Morris-Jenkins presents a deeply polarized review profile. On professionalism, the vast majority of technicians are praised as punctual, courteous, communicative, and personable, driving a moderately high score in that dimension. However, pricing is the single most damaging dimension: dozens of reviews across multiple years explicitly describe price gouging, astronomical quotes for simple repairs,... Read more

Morris-Jenkins presents a deeply polarized review profile. On professionalism, the vast majority of technicians are praised as punctual, courteous, communicative, and personable, driving a moderately high score in that dimension. However, pricing is the single most damaging dimension: dozens of reviews across multiple years explicitly describe price gouging, astronomical quotes for simple repairs, charges 3–10x market rate for parts and labor, and high-pressure upselling tactics — resulting in a very low pricing score. Project completion is mixed: many jobs are completed same-day and to satisfaction, but a meaningful subset of reviews describe incomplete work, misdiagnoses requiring repeat visits, abandoned jobs, and at least one case of alleged property damage left unresolved. Experience scores moderately well due to frequent praise for technical knowledge, but is undermined by multiple credible accounts of deliberate or negligent misdiagnosis — including false freon leak claims, fabricated cracked heat exchangers, and unnecessary full-system replacement recommendations that were contradicted by second opinions. Read less