Irv Plumbing, Electric & Hvac

IRV Plumbing, Electric & HVAC exhibits a deeply polarized performance profile. While individual technicians (Rafael, Leon, Newman, Dannie, Shane Bean, Mike Kirk, Emmett, Chris) consistently receive 5-star praise for professionalism, punctuality, and technical skill, systemic company-level failures severely undermine overall trustworthiness. Critical weaknesses include: chronic no-shows and missed ... Read more

IRV Plumbing, Electric & HVAC exhibits a deeply polarized performance profile. While individual technicians (Rafael, Leon, Newman, Dannie, Shane Bean, Mike Kirk, Emmett, Chris) consistently receive 5-star praise for professionalism, punctuality, and technical skill, systemic company-level failures severely undermine overall trustworthiness. Critical weaknesses include: chronic no-shows and missed appointments without notification (mentioned in 8+ reviews), aggressive upselling of unnecessary or inflated repairs (pressure regulator at $700+ when $200 alternative exists; $692 cleaning for $15 descaler; bogus code requirements; false leak diagnoses), deceptive pricing tactics (hidden diagnostic fees, undisclosed troubleshooting charges), poor follow-through on callbacks and warranty claims, and unprofessional office staff behavior (rudeness, insolence, hang-ups). The company appears to prioritize profit extraction over honest service, with multiple customers reporting they discovered IRV's recommendations were false after obtaining second opinions. Positive reviews predominantly focus on individual technician excellence rather than company systems. Read less