Hefner Bill Plumbing Service

Hefner Plumbing shows strong technical capability and experience with older homes, reflected in positive feedback about workmanship quality. However, professionalism is significantly undermined by serious communication failures, including poor scheduling transparency, same-day cancellations without adequate follow-up, and unprofessional conduct (smoking). Pricing presents a mixed picture: some cus... Read more

Hefner Plumbing shows strong technical capability and experience with older homes, reflected in positive feedback about workmanship quality. However, professionalism is significantly undermined by serious communication failures, including poor scheduling transparency, same-day cancellations without adequate follow-up, and unprofessional conduct (smoking). Pricing presents a mixed picture: some customers report fair value, while one experienced a $165 overcharge for incomplete work. Project completion is inconsistent, with most jobs handled efficiently but at least one instance of poor customer service recovery. The company's reputation is built on loyal long-term customers, but recent reviews (2018-2020) reveal deteriorating service standards. Read less