Brothers Heating Cooling Plumbing

Brothers Air, Heat & Plumbing presents a deeply mixed picture across all four dimensions. Individual technicians are frequently praised for friendliness, courtesy, punctuality, and technical knowledge — but this positive field-level performance is significantly undermined by a persistent and serious pattern of missed appointments, no-shows, and last-minute cancellations that multiple reviewers d... Read more

Brothers Air, Heat & Plumbing presents a deeply mixed picture across all four dimensions. Individual technicians are frequently praised for friendliness, courtesy, punctuality, and technical knowledge — but this positive field-level performance is significantly undermined by a persistent and serious pattern of missed appointments, no-shows, and last-minute cancellations that multiple reviewers describe across multiple years. Pricing is a major liability: several credible, detailed reviews allege price gouging, upselling of unnecessary parts, charging for work not performed, and quotes far above market rate, which substantially drags the pricing score down. Project completion is similarly hurt by repeated scheduling failures and at least one allegation of unresolved follow-through on a billing dispute. Experience scores moderately well due to consistent praise for individual technicians' diagnostic and installation skills, but is tempered by allegations of fraudulent part replacement and a salesman unable to close a legitimate scope of work. Read less