Brothers Air, Heat & Plumbing

Brothers Air, Heat & Plumbing presents a deeply polarized review profile. Individual technicians — particularly named ones like Benjamin, Justin, Caleb, Darren, and Travis — consistently receive praise for professionalism, punctuality, and communication, which props up the professionalism score. However, this is heavily counterbalanced by a large volume of serious complaints about scheduling f... Read more

Brothers Air, Heat & Plumbing presents a deeply polarized review profile. Individual technicians — particularly named ones like Benjamin, Justin, Caleb, Darren, and Travis — consistently receive praise for professionalism, punctuality, and communication, which props up the professionalism score. However, this is heavily counterbalanced by a large volume of serious complaints about scheduling failures, no-shows, cancelled appointments, and unresponsive management. Pricing is the weakest dimension, with numerous detailed and credible accounts of grossly inflated quotes, upselling on unnecessary parts, hidden fees, and charges far exceeding market rates — including multiple allegations of predatory targeting of elderly customers. Project completion is severely damaged by recurring reports of incomplete installations, abandoned work, multi-week delays, and warranty disputes that were never resolved. Technical experience is mixed: while many routine service visits are praised, there are multiple credible accounts of misdiagnosis, improper installations, and technicians creating new problems during service calls. Read less