American Leak Detection of Charlotte

This contractor's reviews present a deeply mixed picture. Two strongly positive reviews praise the technicians' professionalism, expertise, and ability to quickly locate leaks, but these are from 2020 and carry less recency weight. The two most recent reviews (2022 and 2023) are serious: one describes an unauthorized credit card charge of $566.80 that the customer had to dispute, and another descr... Read more

This contractor's reviews present a deeply mixed picture. Two strongly positive reviews praise the technicians' professionalism, expertise, and ability to quickly locate leaks, but these are from 2020 and carry less recency weight. The two most recent reviews (2022 and 2023) are serious: one describes an unauthorized credit card charge of $566.80 that the customer had to dispute, and another describes an incompetent initial detection that cost the customer an extra $1,000 and revealed a potentially fraudulent business address. Pricing transparency is a significant concern, with upfront minimum charges of $550+ and an alleged fraudulent charge undermining confidence in fair billing practices. Project completion is heavily penalized by the failed leak detection requiring a second visit and the unresolved billing dispute. The overall score reflects a business with capable individual technicians but serious systemic issues around billing integrity and accountability. Read less