Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint an overwhelmingly negative picture across nearly every dimension. Professionalism is catastrophically low, with repeated no-call no-shows documented across at least six separate reviews, unanswered phones, a full voicemail box, and in one case an alleged $85 fee collected without service ever being rendered. Project completion is similarly dismal — the vast majori... Read more
This contractor's reviews paint an overwhelmingly negative picture across nearly every dimension. Professionalism is catastrophically low, with repeated no-call no-shows documented across at least six separate reviews, unanswered phones, a full voicemail box, and in one case an alleged $85 fee collected without service ever being rendered. Project completion is similarly dismal — the vast majority of reviewers report that work was never started or finished, with multiple reschedules and complete abandonment of jobs. On pricing, there are specific concerns about upfront fees charged without service being performed, which is a serious red flag. The only positive review describes a single phone-based interaction with helpful guidance, and one older review suggests a water heater was installed but post-install warranty service was then refused — providing minimal uplift to the experience score. Read less