Find Nearby Plumbers In Rochester, New York

Penfield Plumbing shows a genuinely mixed track record across a large review set. Professionalism scores moderately well overall — many reviewers praise specific technicians (Lou, Steve, Brian, Jesse, Vinney) and office staff (Monica, Renee) for friendliness, punctuality, and communication, but there are notable failures including a dispatcher hanging up on a complaining customer, a technician expressing open disdain for a condo job, and a repeated pattern of a technician (Aaron) refusing work without honest explanation. Pricing is the weakest dimension: multiple reviewers independently flagged costs as very high — $375/hour implied labor, a $675 faucet replacement, a $330 faucet-only quote — and one reviewer noted a $54 dispatch fee that yielded no work; only a handful of reviews praised pricing as fair or reasonable. Project completion is middling: several reviews describe successful job resolution including difficult emergency and after-hours work, but there are serious failures including an abandoned water main job that left a customer without water, a mixing valve repair that made things worse, and a toilet repair requiring three visits with ongoing issues. Experience scores similarly mixed — skilled technicians are praised by name in many reviews, but incidents of apparent incompetence (failed mixing valve repair, toilet misdiagnosis, refusal to install a toilet) pull the score down meaningfully.

• 9 reviews contain no text whatsoever — only a star rating. These were excluded from dimensional scoring as they provide no usable evidence.
• Two reviews dated 2023-06-10 and 2022-10-27 appear to be near-identical in content ('Amazing service. The gave us a quote the same day we called...'). This may indicate a duplicate or fake review submission. Scored only once.
• Several 5-star reviews dated 2024-06-09 share the exact same date and are brief and generic with limited specifics ('These guys know their stuff and the service is top notch'). Possible review clustering or solicited reviews around that date — confidence in those specific reviews is reduced.
• The review about a truck cutting someone off on the road (1-star, 2019) is not a service review and was excluded from all dimensional scoring.
• The review alleging stolen appliances ('They steal your old appliances without your knowledge') is a serious claim but contains no supporting detail. Noted as a flag but not scored dimensionally due to lack of specifics.
• A significant portion of reviews are older than 3 years (pre-2022), which limits their relevance to current service quality. More recent reviews (2024–2025) show both strong positives and notable negatives, suggesting inconsistency persists.

This WW Score is based on a substantial volume of reviews with usable narrative content and carries HIGH overall confidence, but the score should be interpreted cautiously given the wide variance in technician quality, repeated pricing complaints, and at least two credible accounts of incomplete or abandoned work.

Alberti and Sons earns strong marks across all four scored dimensions, with professionalism being the most consistently praised attribute — nearly every reviewer explicitly mentioned friendliness, courtesy, punctuality, and communication. Project completion is also well-supported, with multiple reviewers describing jobs finished thoroughly, on time, and with follow-through (including a plumber calling back after a misdial to confirm satisfaction). Experience scores well based on reviewers citing technical competence on varied jobs including sewer stack replacement, toilet installs, and drain cleaning on aging homes. Pricing data is limited to just two reviews, one of which noted the final bill came in slightly under estimate — a positive signal, but insufficient for a high-confidence pricing score. The overall picture is of a reliable, well-regarded local plumber with a loyal repeat customer base.

• RECENCY WARNING: 5 of 9 reviews are older than 3 years (2016–2020), and 2 reviews are older than 7 years. Only 3 reviews are from the past 24 months (2023–2024). The score may not fully reflect current performance.
• LOW REVIEW VOLUME: With only 9 total reviews, confidence in the WW Score is inherently limited. More reviews would significantly improve reliability.
• No fake review patterns detected. Reviews vary in length, detail, specificity, and tone. Named employees (Josh, Brandon, Caleb) appear across different reviews, adding authenticity. No suspicious repetition of phrasing observed.

This WW Score carries moderate overall reliability — the qualitative signals are consistently positive and authentic, but the small review pool (9 reviews) and the age of the majority of reviews (5 of 9 older than 3 years) limit confidence in how accurately this score reflects the contractor's current performance.

Crowley Plumbing earns consistently strong marks across all four dimensions based on five reviews spanning over a decade. Professionalism is the standout dimension, with every reviewer explicitly praising punctuality, courteous communication, and personable service — including a notable detail about handwritten thank-you notes that suggests genuine customer care. Pricing is described as fair and reasonable across three reviews, supporting a solid but not exceptional price-friendly score. Project completion scores well, with reviewers describing jobs that were seen through properly, including one case where the plumber honestly advised no immediate work was needed — a mark of integrity. Experience is supported by references to master plumber credentials and knowledgeable diagnostics, though the small review pool limits full confidence in any single dimension.

• Only 5 reviews total — WW Score should be treated as directional, not definitive. More reviews are needed for high-confidence scoring.
• All 5 reviews are 5-star ratings. While the reviews contain specific, varied details that reduce fake review suspicion, the absence of any critical feedback means weaknesses may be underrepresented.
• Three of the five reviews are more than 5 years old (2011, 2012, 2016), and one is from 2021. Only one review (2024) falls within the past 12 months. Recency weighting is limited — current service quality cannot be fully confirmed.
• No negative feedback or constructive criticism present across any review. This may reflect genuine quality but also limits the score engine's ability to identify any risk areas.

This WW Score is based on a small but specific and credible review set; it should be treated as a promising early signal of quality rather than a fully validated assessment, and consumers are encouraged to seek additional recent reviews before making a hiring decision.

Smalley Plumbing demonstrates strong professionalism with consistent punctuality, responsiveness, and courteous service across multiple reviews. Project completion is reliable with jobs finished as promised and follow-through on callbacks. Technical skill and workmanship quality are evident from successful repairs and installations. Pricing feedback is mixed but generally favorable, though limited data and one significant complaint about value reduce confidence in this dimension. The contractor's main weakness appears to be inconsistent communication and responsiveness in some cases.

• Three reviews contain only 'unknown' or minimal text ('It went very well') with no substantive detail—these provide limited scoring value
• Significant recency gap: most reviews are 6+ years old (2008-2014), with only 2 reviews from 2015-2020. Recent performance data is sparse
• One strongly negative review (1-star, 2019) contradicts the predominantly positive pattern, citing cash-only payment requirement and failure to diagnose issue—this suggests inconsistent service quality or possible communication breakdown
• Another negative review (1-star, 2015) reports non-responsiveness, indicating occasional lapses in professionalism despite generally strong track record

This score should be treated with caution due to limited recent data (only 2 reviews from past 5 years) and the presence of contradictory negative reviews that suggest inconsistent service quality. The predominantly positive older reviews may not reflect current operations.

Spampinato Plumbing demonstrates strong performance across all dimensions, with particular strength in pricing and professionalism. Five of six positive reviews explicitly praise fair, transparent, and competitive pricing—often significantly lower than competitors. Professionalism is consistently highlighted through punctuality, courtesy, responsiveness, and pleasant demeanor. However, one critical 1-star review from September 2023 documents complete communication failure (no response to Saturday call or email), which substantially impacts the overall score. Project completion and experience are well-supported but with fewer explicit mentions. The business shows genuine expertise and customer honesty, though the recent non-responsiveness incident raises reliability concerns.

• CRITICAL: One recent 1-star review (Sept 2023) documents complete communication failure—no response to phone call or email despite advertised '10 minute callback guarantee.' This is the most recent review and directly contradicts professionalism claims.
• Geographic concern noted in negative review: customer in Charlotte, business in Webster—unclear if distance affected service responsiveness.
• Positive reviews are older (2019-2023 range) with most clustering in 2019-2022. Only one positive review from 2023, and the most recent review overall is the 1-star complaint.
• Small sample size (7 reviews) limits statistical confidence despite high mention counts on individual dimensions.

This score should be treated with caution due to the recent critical communication failure documented in the September 2023 review, which directly contradicts the business's stated responsiveness standards and suggests a potential operational decline. The positive historical track record is strong, but the most recent data point is concerning and warrants verification of current service standards before engaging.

This contractor demonstrates strong professionalism with explicit mentions of responsiveness, communication, patience, and expertise across multiple reviews. Project completion is consistently affirmed with successful job resolution and follow-through. Pricing is noted as reasonable and fair in the reviews that address cost. However, the dataset is heavily weighted toward older reviews (5 of 7 are from 2006 or earlier), and two reviews contain insufficient data (one blank, one marked 'unknown'). The WW Score of 82.3 reflects solid performance but is tempered by limited recency and small sample size of usable reviews.

• RECENCY CONCERN: 71% of reviews are older than 10 years (5 of 7 reviews from 2006-2017). Only 2 reviews from 2020 or later. Current performance cannot be reliably assessed.
• DATA QUALITY ISSUE: Two reviews are unusable — one contains only dots ('...........................'), one marked 'unknown'. These reduce confidence in overall assessment.
• SMALL SAMPLE: Only 5 reviews with usable data. Scoring dimensions are based on very limited mention counts (2-4 mentions per dimension).
• POTENTIAL FAKE REVIEW: The 2017 review, while detailed and specific, uses unusually flowery language ('The Good Doctor, plumbing version') and reads more like a testimonial than a typical customer review. However, it contains specific details (Eric, Robert, snaking rooter, San Antonio) that suggest authenticity. Flagged but not conclusive.

This score should be treated with caution due to severe recency bias (most reviews are 10+ years old), small usable sample size (5 reviews), and low mention counts per dimension. The contractor may have changed significantly since 2017. Current performance cannot be reliably assessed without recent reviews.