Penfield Plumbing & Heating

Penfield Plumbing shows a genuinely mixed track record across a large review set. Professionalism scores moderately well overall — many reviewers praise specific technicians (Lou, Steve, Brian, Jesse, Vinney) and office staff (Monica, Renee) for friendliness, punctuality, and communication, but there are notable failures including a dispatcher hanging up on a complaining customer, a technician e... Read more

Penfield Plumbing shows a genuinely mixed track record across a large review set. Professionalism scores moderately well overall — many reviewers praise specific technicians (Lou, Steve, Brian, Jesse, Vinney) and office staff (Monica, Renee) for friendliness, punctuality, and communication, but there are notable failures including a dispatcher hanging up on a complaining customer, a technician expressing open disdain for a condo job, and a repeated pattern of a technician (Aaron) refusing work without honest explanation. Pricing is the weakest dimension: multiple reviewers independently flagged costs as very high — $375/hour implied labor, a $675 faucet replacement, a $330 faucet-only quote — and one reviewer noted a $54 dispatch fee that yielded no work; only a handful of reviews praised pricing as fair or reasonable. Project completion is middling: several reviews describe successful job resolution including difficult emergency and after-hours work, but there are serious failures including an abandoned water main job that left a customer without water, a mixing valve repair that made things worse, and a toilet repair requiring three visits with ongoing issues. Experience scores similarly mixed — skilled technicians are praised by name in many reviews, but incidents of apparent incompetence (failed mixing valve repair, toilet misdiagnosis, refusal to install a toilet) pull the score down meaningfully. Read less