Find Nearby Plumbers In Hempstead, New York

Citywide Plumbing demonstrates strong professionalism with consistently punctual, courteous, and responsive service across 89 mentions. Project completion is reliable with 72 mentions of finished work and follow-through, though some callbacks and repeat visits are noted. Technical experience is solid with 68 mentions of knowledgeable, skilled technicians who explain work clearly. However, pricing emerges as a significant weakness with only 28 mentions but predominantly negative sentiment—multiple customers report charges substantially higher than expected, hourly rates around $225-$240, and concerns about piecemeal billing and upselling. The company's strength in responsiveness and professionalism is substantially offset by pricing concerns that create customer dissatisfaction despite quality work.

• PRICING CONCERN: Multiple reviews (at least 8) explicitly criticize pricing as excessive, with complaints of $400+ charges for simple repairs, $150-$225/hour rates, and unexpected cost escalations. Several customers report being charged 2-3x more than competitors for identical work.
• POTENTIAL FAKE REVIEW PATTERN: Approximately 35-40 reviews from June 2025 and May 2025 show suspiciously similar positive phrasing ('awesome,' 'highly recommend,' 'professional,' 'courteous') with minimal specificity. Three reviews contain no text (empty reviews rated 5.0). This clustering of generic 5-star reviews in recent months warrants caution.
• NEGATIVE OUTLIERS: Six 1-star reviews and three 2-star reviews describe serious issues including refusal to perform work, dismissive customer service, no-show follow-ups, and alleged scamming behavior. One detailed 1-star review describes a technician refusing to install a garbage disposal and charging for an evaluation.
• SERVICE INCONSISTENCY: Reviews mention both exceptional service (same-day response, no-charge callbacks) and poor service (7pm arrival after 10am-12pm window promise, no follow-up communication, rude staff interactions).
• RECENCY BIAS: Most positive reviews cluster in April-June 2025 (recent), while critical pricing and service complaints span 2020-2024, suggesting either recent service improvements or review manipulation.

This WW Score of 78.2 should be treated with MODERATE-TO-HIGH caution: while professionalism and project completion scores are well-supported by 72-89 mentions with HIGH confidence, the pricing dimension (only 28 mentions) reveals a critical vulnerability that significantly impacts overall value perception. The recent clustering of generic 5-star reviews and presence of empty reviews raises concerns about review authenticity. The company excels at responsiveness and technical execution but consistently charges premium prices that frustrate cost-conscious customers; this score reflects strong operational performance undermined by pricing practices that create legitimate customer dissatisfaction.

Scheblein Plumbing demonstrates strong professionalism with consistent punctuality, courteous communication, and neat work habits across multiple reviews. Technical expertise is evident in complex jobs like oil-to-gas conversions and major sewer work. However, project completion reliability has deteriorated significantly in recent years—multiple recent reviews (2021) document no-shows, unresponsiveness, and failure to diagnose problems correctly, contrasting sharply with older positive reviews. Pricing is a notable weakness, with one customer explicitly criticizing rates as excessive ($435/hour for service-only work), though some reviews mention fair or comparable pricing. The company's performance appears to have declined materially after 2018.

• RECENCY CONCERN: Most positive reviews are from 2016-2019. Recent reviews (2021-2023) show a sharp decline in reliability and responsiveness, suggesting operational deterioration.
• PROJECT COMPLETION RED FLAG: Two detailed 2021 reviews document serious failures—no-shows on scheduled appointments, unresponsiveness to callbacks, and failure to properly diagnose plumbing issues (washer backup problem left unsolved for 3 years). These are not minor complaints.
• PRICING INCONSISTENCY: One 2023 review explicitly criticizes pricing as excessive ($435/hour for service-only work), while other reviews praise fair pricing. This suggests either recent price increases or inconsistent pricing practices.
• COMMUNICATION BREAKDOWN: 2016 review documents poor phone communication and miscommunication about job decision. Combined with 2021 no-show incidents, suggests systemic communication issues.
• SKILL VARIANCE: 2021 review reveals a major diagnostic failure (missed clogged line, incorrect vent assessment) that required a second plumber to solve. This contradicts claims of master-level expertise.

This score should be treated with caution due to significant temporal decline in service quality. While the overall WW Score of 78.2 reflects strong historical performance and technical capability, recent reviews (2021-2023) reveal serious reliability and responsiveness failures that suggest the company's current performance may be substantially lower than this aggregate score indicates. Customers should prioritize recent reviews over older ones when making decisions.

Gold Star Plumbing demonstrates strong professionalism and project completion capabilities, with technicians consistently praised for punctuality, friendliness, and technical competence. However, pricing emerges as a significant weakness, with numerous reviews explicitly criticizing costs as excessive, with markups ranging from 2–5x competitor rates. The company excels at communication, responsiveness, and workmanship quality, but customer satisfaction is substantially undermined by perceived price gouging and lack of transparency on service call fees. Recent reviews (2024–2025) show improved consistency, though pricing complaints persist across all time periods.

• PRICING PATTERN: 68 reviews explicitly mention pricing concerns. 31 reviews rate the company 1–2 stars primarily due to excessive costs ($230 for drain inspection, $574 for 15-minute AC repair, $650 for $50 part, $3000+ for emergency repairs). This is the single largest driver of negative sentiment.
• SERVICE CALL FEE CONTROVERSY: Multiple reviews (2015–2021) report $75–$149 service call fees that are not always applied to final invoice as promised, creating trust issues.
• INCONSISTENT QUALITY: 5 reviews describe poor workmanship (crooked/off-center installations, incomplete jobs, failed HVAC installations requiring callbacks, drainage pipe installation with inadequate gravel base). Contrasts sharply with majority positive reviews.
• FOLLOW-UP FAILURES: 3 reviews report technicians failing to return calls or follow up on promised estimates (2022 review: written estimate never sent; 2018 review: no callback for days).
• POTENTIAL FAKE REVIEW PATTERN: Approximately 15 reviews with no text content or single-word/period-only text, all rated 5.0, dated 2015–2016 and 2022–2025. These appear to be placeholder or auto-generated entries and reduce confidence slightly.
• RECENCY NOTE: 60+ reviews from 2024–2025 show consistent 5-star ratings with detailed positive feedback, suggesting recent operational improvements. However, pricing complaints remain present even in recent reviews.
• BOILER/HVAC SYSTEM FAILURES: 2 detailed 1-star reviews (2023, 2018) describe systemic failures in HVAC installations with repeated callbacks, misdiagnosis, and refusal to service after third-party involvement. These suggest potential technical gaps in complex systems.
• EMERGENCY PRICING EXPLOITATION: Multiple reviews suggest the company charges premium rates during emergencies (weekend/evening calls, urgent water heater failures) without clear justification, raising ethical concerns.

This WW Score of 76.8 is reliable and well-supported by 407 reviews with HIGH confidence across all dimensions. The company excels in professionalism and project completion but is significantly penalized by widespread, consistent pricing complaints that directly contradict customer satisfaction. The score accurately reflects a company that delivers quality work but at costs many customers perceive as exploitative, particularly during emergencies. Recent improvements in communication and responsiveness are noted, but pricing remains a structural weakness that limits overall trustworthiness.

AWS Plumbing demonstrates strong professionalism, project completion, and technical expertise across a large sample of reviews. The company excels in punctuality, communication, and workmanship quality, with many customers praising responsiveness and attention to detail. However, pricing emerges as a significant weakness, with multiple customers explicitly citing excessive costs, hidden charges, and billing disputes. Recent reviews (2024-2025) are overwhelmingly positive, but older reviews (2012-2017) reveal a pattern of pricing complaints that suggest this has been a persistent issue. The company appears to have improved service quality over time, but pricing concerns remain a notable detractor.

• PRICING CONCERN: 16 reviews explicitly mention pricing issues. Multiple customers report being charged significantly more than quoted, with complaints spanning from 2006 to 2024. Examples include: $1,100 quoted vs. $175 elsewhere; $350 for 30 minutes; $700 for a loose wire; tripled quotes after service completion. This is a material and recurring problem.
• RECENCY BIAS: Reviews from 2024-2025 are almost uniformly 5-star with detailed positive feedback. Reviews from 2012-2017 show more critical feedback and pricing complaints. Recent reviews may reflect improved operations, but historical pattern suggests caution.
• EMPTY REVIEWS: 5 reviews have 5-star ratings but no text content (dates: 2024-08-13, 2024-06-09 x2, 2023-06-10, 2016-04-27). These cannot be analyzed for content and may inflate apparent satisfaction.
• COMPANY NAME INCONSISTENCY: Reviews reference both 'Turnabout Plumbing' and 'AWS Plumbing.' Appears AWS acquired or rebranded Turnabout. Older negative reviews (2006-2017) are under Turnabout name; newer positive reviews are under AWS name. This may indicate management/ownership change.
• NEGATIVE REVIEW PATTERN: Older reviews (2006-2017) contain multiple 1-star ratings citing poor service, billing disputes, and unprofessionalism. Newer reviews (2024-2025) show dramatic improvement. Suggests either significant operational changes or potential review curation.
• ONE COMPLEX NEGATIVE: Review dated 2024-06-09 alleges Google review removal and references Yelp rating of 2.4 stars. Claims company charges for their own mistakes. This is a serious allegation but appears isolated in recent data.

This WW Score of 76.8 is reliable for assessing current service quality (2024-2025 reviews show HIGH confidence), but the score is significantly depressed by legitimate and recurring pricing complaints across the entire review history. Customers should expect excellent professionalism and workmanship but should obtain detailed written quotes and clarify all costs upfront before engaging services, as billing disputes appear to be a systemic issue.

Ken's Plumbing demonstrates strong technical competence and generally reliable project completion, with many customers praising punctuality, professionalism, and quality workmanship. However, pricing emerges as a significant weakness, with numerous complaints about excessive charges, hidden fees, and aggressive upselling tactics. The company shows inconsistency in customer service quality—some interactions are exemplary while others involve rude, dismissive behavior from the owner. Recent reviews (2024-2025) are predominantly positive, but historical patterns reveal recurring complaints about overcharging and poor follow-through on callbacks.

• PRICING PATTERN: 32 mentions of pricing issues reveal systematic overcharging complaints. Multiple customers report being quoted 2-4x market rates for identical work performed by competitors at 1/3 to 1/2 the cost. This is the most consistent negative theme across the dataset.
• OWNER BEHAVIOR CONCERNS: Multiple reviews (2014-2019) document aggressive, yelling, demeaning communication from owner Ken when customers questioned charges or complained. Recent reviews (2024-2025) show improved tone, suggesting possible behavioral change or review filtering.
• INCOMPLETE WORK: Several reviews document callbacks required to complete jobs properly (toilet repair 3 times, handle installation falling off, drain not fixed on first visit, thermostat issue mishandled). This contradicts the high project completion score somewhat.
• FAKE REVIEW INDICATORS: 6 reviews contain only ratings with no text (5.0 stars, dates 2025-04-10, 2024-12-11, 2024-11-11, 2017-06-16, 2016-04-15, 2015-01-14). Additionally, one review (2019-10-30) contains highly suspicious narrative elements (horse racing tips, treats for dogs, 'plumber for life') that read as fabricated. One review (2021-03-20) explicitly states 'All their reviews are bogus.'
• RECENCY BIAS: Reviews from 2024-2025 are overwhelmingly 5-star positive with minimal pricing complaints, while 2012-2019 reviews contain detailed negative accounts of overcharging and poor service. This temporal shift warrants caution—either service quality genuinely improved or negative reviews are being suppressed.
• CONTRACTOR VETTING FAILURE: One review documents Ken's subcontracting to 'Viera heating and plumbing' (described as 'absolute scammers') without customer consent, resulting in customer being overcharged by the subcontractor. Ken's failed to vet or take responsibility.
• ELDERLY CUSTOMER TARGETING: Multiple reviews (2014-2015) describe predatory behavior toward elderly customers, including price increases after work completion, refusal to return for incomplete work, and aggressive owner responses to complaints.

This WW Score of 72.8 should be treated with MODERATE-TO-HIGH caution. While the score reflects genuine strengths in technical competence and professionalism, the pricing dimension is severely underweighted due to confidence calculations, and the dataset shows clear temporal manipulation patterns—recent reviews are suspiciously positive while historical reviews document systemic overcharging. The company appears to have improved customer service tone in 2024-2025, but pricing complaints remain unresolved. Customers should expect to pay 2-3x market rates and should obtain multiple quotes before engaging this company.

Roto-Rooter scores very strongly on professionalism and technician experience, with hundreds of reviews praising individual technicians by name for being courteous, knowledgeable, communicative, and thorough. Project completion is generally solid, with most jobs resolved same-day or within a short timeframe, though a meaningful minority of reviews describe incomplete work, no-shows, broken promises on follow-up visits, and warranty disputes. The most significant drag on the overall WW Score is pricing, which is the single most-complained-about dimension across the entire review set — dozens of reviewers explicitly describe charges as 'outrageous,' 'ridiculous,' 'a scam,' or triple the price of competitors, with specific dollar amounts cited ranging from $315 for 4 minutes of work to $8,700 for a water heater installation. Several reviews also describe deceptive pricing practices, including quotes that changed after work began, failure to disclose service fees upfront, and pressure tactics targeting vulnerable customers including seniors and non-English speakers.

• DUPLICATE REVIEWS DETECTED: A significant number of reviews appear to be exact or near-exact duplicates posted on different dates (e.g., multiple identical reviews for 'Gio,' 'Gabriel,' 'Daniel,' 'Gus,' 'Giovanni,' and others). This inflates the apparent review count and may indicate a review solicitation system that caused customers to submit the same review twice, or potential manipulation. Confidence in raw review count is reduced.
• BLANK REVIEWS: Approximately 150-200 reviews contain no text and only a star rating (almost all 5-star). These provide no usable data for any dimension and were excluded from scoring but inflate the total count.
• PRICING COMPLAINTS ARE SEVERE AND SPECIFIC: Negative pricing reviews are not vague — they cite specific dollar amounts, compare to competitor prices, and describe practices such as quoting after work begins, refusing to honor coupons, and charging elderly or non-English-speaking customers without disclosure. This is a systemic pattern, not isolated incidents.
• SCHEDULING AND NO-SHOW COMPLAINTS: Multiple reviews describe technicians failing to arrive within promised windows, no-call-no-shows, and dispatch communication failures. This is a recurring pattern affecting the project completion score.
• WARRANTY DISPUTES: Several reviews describe Roto-Rooter refusing to honor stated warranties, including a 6-month guarantee and a 30-day guarantee, with customers being charged again for the same recurring issue.
• WORK QUALITY FAILURES: A small but notable number of reviews describe active harm caused by technicians — flooding a kitchen, improperly setting a toilet, changing the wrong pipe, leaving sewage handprints, and damaging property with no accountability.
• PREDATORY PRICING PATTERN: Multiple reviews describe technicians quoting extremely high prices and then reducing them when customers push back, suggesting initial quotes are inflated as a negotiating tactic rather than honest pricing.
• RECENCY: All reviews are dated between approximately May 7, 2025 and June 9, 2025 — all within the past 12 months. Recency weighting is fully applied.

This WW Score is based on an exceptionally large review set and carries HIGH overall confidence, but the score should be interpreted with caution given confirmed duplicate reviews inflating volume, a strong and consistent pattern of severe pricing complaints that meaningfully suppresses the score, and documented instances of incomplete work and warranty non-compliance that suggest the positive technician-level experience does not always translate to a satisfactory overall customer outcome.