Sump Pump Gurus | Hackensack

This contractor demonstrates strong technical expertise and knowledge (evidenced by all four reviews praising their diagnostic and service capabilities), but is severely hampered by critical failures in professionalism and project completion. Two recent reviews (2021-2022) describe serious issues: incomplete work (loose PVC connection on sump pump replacement), incorrect installation of backup sys... Read more

This contractor demonstrates strong technical expertise and knowledge (evidenced by all four reviews praising their diagnostic and service capabilities), but is severely hampered by critical failures in professionalism and project completion. Two recent reviews (2021-2022) describe serious issues: incomplete work (loose PVC connection on sump pump replacement), incorrect installation of backup systems, unresponsiveness to callbacks, and alleged coercive behavior regarding review removal. The two older positive reviews (2019) praise service quality but predate the documented problems. The stark contrast between older and recent reviews, combined with explicit documentation of non-responsiveness and incomplete work, indicates a significant deterioration in service standards. Read less