Find Nearby Plumbers In Minneapolis, Minnesota

Gene's Water & Sewer demonstrates exceptional professionalism across all five reviews, with consistent praise for responsiveness, communication, and ethical business practices. The company scores particularly high on expertise and technical knowledge, with multiple reviewers highlighting knowledgeable staff who provided thorough guidance and sound recommendations. Pricing is competitive and transparent, with quotes provided quickly and often at lower costs than competitors. Project completion is solid, though fewer reviews explicitly detail final job outcomes since some customers were referred elsewhere. The company's willingness to recommend competitors and provide extensive free consultation time is a defining strength.

• All five reviews are 5-star ratings with no negative feedback, which is statistically unusual and warrants caution
• Three of five reviews (60%) are older than 3 years (2017-2019), with only two from 2020 and 2024; recency is limited
• Two reviews (2017 and 2018) follow nearly identical narrative structure: customer calls competitor, gets high quote, calls Gene's, receives ethical recommendation to use third-party service instead; this pattern suggests possible review coordination or template-based writing, though the details are sufficiently distinct to not conclusively indicate fabrication
• No reviews mention negative experiences, complaints, or areas for improvement, which is atypical for a contractor with 5+ reviews

This score should be treated with moderate caution due to the small sample size (5 reviews), all perfect ratings, and significant age of 60% of reviews; however, the detailed, specific praise across multiple dimensions and the ethical business practices consistently highlighted provide some substantive support for the high score.

Midway Sewer Services has an exceptionally large and long-running review base spanning over two decades, with the overwhelming majority of customers praising punctuality, same-day or next-day responsiveness, courteous technicians, and transparent pricing. Professionalism scores are strong but held slightly below the ceiling by a handful of notable negative incidents: a technician leaving carpet debris in a customer's yard, a worker not wearing boot protection and spreading sewer water, a technician described as a 'wise guy,' and two serious complaints about a driver threatening another motorist with a hammer and speeding through a residential zone. Pricing is consistently described as reasonable and competitive, though one customer felt misled about minimum charges and another felt the Saturday rate was unexpectedly high. Project completion is very strong, with the vast majority of jobs resolved in a single visit; however, a few reviews note repeat callbacks required, one job where the drain was only partially cleared, one instance of a no-show, and one significant error in sewer line locating that caused unnecessary sidewalk damage. Experience scores are high, with many reviewers specifically noting technician knowledge, diagnostic skill, and helpful preventive advice, though the locating equipment misuse and the partial drain clearing in one case temper the ceiling slightly.

• Two reviews (2021 and 2023) describe serious driver misconduct: one reviewer reports a driver threatened them with a hammer after a road incident (1-star, 2021), and another reports a company truck driving 60 MPH in a 25 MPH zone (1-star, 2023). These are behavioral red flags unrelated to plumbing quality but relevant to overall professionalism.
• One review (2011) describes a significant technical error: Midway used locating equipment and marked the wrong location for a sewer line, causing an excavating company to unnecessarily cut through sidewalk. Midway refused to pay for the $600 sidewalk repair, only offering a partial refund. This is a notable competence and accountability concern.
• One review (2016) describes a no-show after multiple scheduling attempts and poor communication from office staff, resulting in a 1-star rating. A second nearly identical review from the same date and same apparent customer (2016-10-21 and 2016-10-22) appears to be the same person submitting two versions of the same complaint on consecutive days — this duplicate has been noted but not double-counted.
• One review (2008) describes a customer feeling misled about the minimum charge of $141, with the office staff described as curt and unwilling to offer any resolution.
• A large portion of reviews (roughly 60+) are from 2010 and earlier, many written in all-caps suggesting they originated from an older review platform (likely Angie's List legacy format). While not fake, these older reviews carry reduced recency weight. The most recent 12 months (2024-2025) show approximately 20 reviews, all positive, which is a strong and current signal.
• No strong fake review patterns detected. Reviews vary in length, specificity, technician names (Ron, Chris, Gary, Todd, Scott, Cory, Jan, Greg, Matt, Steve, Jeffrey, Cory), and detail level. The presence of negative and mixed reviews further supports authenticity.
• One review (2021) appears to be a near-verbatim duplicate of a 2022 review from what appears to be the same customer recounting the same experience. This has been counted as one unique experience to avoid inflating mention counts.

This WW Score is based on an exceptionally large review dataset spanning over 20 years with strong recency signals in 2024-2025, making it one of the more reliable assessments possible; however, the score should be interpreted with awareness that a small number of serious behavioral and technical complaints (driver misconduct, locating error, no-show, cleanup failures) prevent a higher ceiling score, and prospective customers should weigh these outliers against the strong overall pattern of positive service.

American Sewer receives overwhelmingly positive feedback across all four dimensions, with particular strength in pricing transparency and project completion. Dozens of reviewers explicitly praise fair, upfront pricing with no hidden fees, and many highlight the company's ability to solve difficult problems that other companies could not resolve. Professionalism scores are strong but are modestly reduced by two notable negative incidents: one review describes a technician making a threatening remark about a 1-star review and arriving late, and another describes an employee causing damage to a toilet and the owner responding with aggression and profanity. Project completion is a clear strength, with multiple reviewers noting technicians who stayed late, returned on follow-up visits, and refused to give up on difficult jobs. Experience scores are supported by numerous accounts of resolving complex blockages, tree root removal, and camera scoping that saved customers from costly unnecessary repairs.

• Four reviews contain no text whatsoever — only a 5-star rating. These blank reviews provide no usable data and were excluded from dimension scoring.
• Two reviews with text are extremely brief and generic ('Very great service', 'Great service for a clogged drain', 'Top notch service') with no specific details. These were counted only minimally and treated with low evidentiary weight.
• One serious negative incident: a reviewer reported that a technician threatened them over a 1-star review and stated the customer was 'lucky he even came.' The owner later called to apologize. This is a meaningful professionalism flag.
• One serious negative incident: a separate reviewer (1-star, 2023) reported that an employee caused a toilet to explode and left without fixing it, and that the owner responded by yelling and swearing. This is a significant professionalism and project completion flag.
• One review (2-star, 2023) states 'My problem was resolved after a BBB complaint,' suggesting a dispute that required escalation before resolution.
• The review corpus spans from 2013 to 2025. Reviews older than 12 months (pre-May 2024) were given reduced weight. The majority of detailed, substantive reviews are from 2024-2025, which supports confidence in current performance.
• No strong patterns of fake reviews detected. Reviews vary in length, detail, and named technicians (Jonathan, Adam, Dave, Rob, Aaron, Moses, Seth, Dom, Holy), which adds authenticity. However, the high concentration of 5-star ratings warrants mild caution.

This WW Score is based on 62 reviews spanning over a decade, with a strong concentration of recent, detailed reviews naming specific technicians and describing specific jobs — the score is considered reliable, though the three documented negative incidents (late arrival with threatening behavior, property damage with aggressive owner response, BBB complaint) are material and should not be dismissed despite the otherwise strong overall record.

John's Sewer and Drain Cleaning demonstrates consistently strong performance across all four dimensions. Professionalism is a standout strength, with 48 reviews explicitly praising punctuality, communication, courtesy, and responsiveness—technicians frequently arrived within 1-2 hours and many came early or on weekends. Project completion is equally robust, with 52 reviews confirming jobs were finished completely, often faster than estimated, with follow-up guarantees honored. Pricing receives strong marks (84.0) across 28 mentions, with customers consistently noting fair, transparent, and competitive rates—often lower than competitors. Experience and technical skill are well-documented (35 mentions), with reviewers highlighting proper equipment use, thorough diagnostics, honest assessments, and educational communication. Two negative reviews (1-star ratings) reflect isolated communication failures during initial scheduling, not service delivery issues.

• Two 1-star reviews (2023-04-21 and 2016-08-08) cite poor phone communication/scheduling issues, but these are isolated incidents among 56 reviews and do not reflect service quality.
• One 2-star review (2022-08-01) raises concerns about diagnostic accuracy and pricing consistency for a specific technician, suggesting possible inconsistency in service quality across team members, though this is a single outlier.
• Review dates span 2013–2024; 38 of 56 reviews (68%) are from 2020 onward, indicating strong recent performance. Older reviews (2013–2017) are uniformly positive, suggesting sustained quality over time.
• No evidence of fake reviews detected. Reviews contain specific details (technician names, problem descriptions, time windows, pricing), varied writing styles, and a realistic distribution of praise with occasional concerns.

This WW Score of 87.2 is highly reliable. It is based on 56 reviews with substantial mention counts across all four dimensions (28–52 mentions each), all achieving HIGH confidence. The company demonstrates consistent excellence in professionalism and project completion, with strong pricing and experience ratings. Two isolated negative reviews do not materially impact the overall score given the large sample size and overwhelmingly positive feedback pattern.

Duda Plumbing demonstrates strong performance across all four dimensions with consistently high marks for professionalism, experience, and pricing fairness. The company excels in customer service, responsiveness, and technical skill, with multiple reviews praising punctuality, communication, and problem-solving ability. Project completion is solid overall, though two older negative reviews (2014, 2023) flag instances of poor follow-through and unprofessional driver conduct that slightly temper the otherwise excellent track record. The overwhelming majority of recent reviews (2019-2024) are highly positive and specific, indicating sustained quality performance.

• Two significant negative reviews: one from 2014 citing complete abandonment of a repair job with no follow-up communication, and one from 2023 criticizing driver conduct and company representation. These are isolated but serious incidents.
• Most reviews are 5-star ratings with positive language, but they are not suspiciously identical—each contains specific details about different services (water heaters, drain lines, faucets, sump pumps, etc.), suggesting authentic individual experiences rather than fake reviews.
• Recency bias noted: 14 of 21 reviews are from 2019 or later; only 2 negative reviews are from 2014 and 2023, suggesting potential improvement or inconsistency in service quality over time.
• One review (2023-01-21) is somewhat ambiguous—customer fixed the leak themselves, so job completion cannot be fully assessed, though pricing was praised.

This WW Score of 87.2 is highly reliable, based on 21 reviews with strong mention counts across all dimensions and predominantly recent data (2019-2024). However, the two negative reviews documenting serious failures in follow-through and professionalism warrant caution; prospective customers should be aware that while Duda Plumbing typically delivers excellent service, occasional lapses in communication and accountability have occurred.

Matthew's Plumbing demonstrates strong performance across all four dimensions with consistently high confidence levels based on substantial review volume. Professionalism scores highest at 87.5, driven by 156 mentions emphasizing punctuality, responsiveness, courtesy, and communication. Experience ranks second at 88.0 with 127 mentions highlighting technical skill, problem-solving ability, and quality workmanship. Project completion scores 85.5 across 142 mentions, though tempered by a notable cluster of responsiveness failures and follow-through issues in some cases. Pricing achieves 84.0 with 98 mentions, reflecting fair value and transparency, though a few reviews cite unexpected cost overruns. The WW Score of 86.2 reflects a reliable, professional contractor with strong technical capabilities, though occasional lapses in communication and project follow-through prevent a higher rating.

• PATTERN DETECTED: Multiple reviews (at least 6-8) report serious responsiveness failures—customers left voicemails, texts, and calls that went unanswered for days or weeks, with scheduled appointments missed without communication. This is inconsistent with the dominant narrative of 'quick response' and suggests either capacity issues or selective responsiveness.
• COST OVERRUN CLUSTER: At least 4 reviews explicitly mention final bills significantly exceeding initial quotes (one by ~$1,400, another by ~$1,000, another doubled), with customers reporting lack of advance notice. This contradicts the 'transparent pricing' narrative in most reviews.
• RECENCY BIAS POSSIBLE: Most recent reviews (2024-2025) are uniformly 5-star with minimal critical detail, while older reviews (2017-2020) show more balanced feedback including specific criticisms. Recent reviews may reflect selection bias or review management.
• DUPLICATE REVIEWS: At least 2 identical reviews appear verbatim (Storm Uri experience, fire pit follow-up failure), suggesting possible review duplication or copying.
• CONFLICT DOCUMENTATION: One detailed 2019 review documents alleged harassment by owner regarding a negative review, including claims of threats to block the reviewer from Yelp. This is a serious integrity concern not reflected in overall score but warrants awareness.
• INCONSISTENT QUALITY: Several reviews mention rework required or incomplete initial service (e.g., son left without finishing, water damage under sink after repair), suggesting occasional quality control issues.

This WW Score of 86.2 is reliable for understanding Matthew's Plumbing's typical performance in technical skill and pricing fairness, but should be interpreted with caution regarding responsiveness and follow-through—the high score masks a meaningful subset of customers (approximately 5-8% of reviews) who experienced serious communication failures and missed appointments, suggesting the business may struggle with capacity management or consistency during peak demand periods.