Find Nearby Plumbers In New Orleans, Louisiana

Saia Plumbing demonstrates strong professionalism and fair pricing across recent reviews, with customers praising responsiveness, honesty, and reasonable quotes. However, project completion reliability is significantly undermined by three older reviews (2021–2023) alleging serious issues: forgotten appointments, falsified reports, and incomplete diagnostics. Recent positive reviews (2024) show improved performance, but the pattern of past failures and the severity of allegations (fraud claim, poor follow-through) create material concern. The company appears to have improved recently but carries reputational risk from documented service failures.

• CRITICAL: Three 1-star reviews from 2021–2023 allege serious misconduct including falsified plumbing reports, forgotten customer appointments despite confirmation, and inadequate diagnostics. These are specific, detailed complaints—not generic criticism.
• RECENCY BIAS: Most positive reviews are from 2024 (4 of 5 stars); most negative reviews are from 2021–2023. This suggests either genuine improvement or selective recent review activity. Recommend caution.
• PROJECT COMPLETION CONCERN: Multiple reviews mention communication/follow-through failures (forgotten appointment, rushed service, unsubstantiated repair claims). This dimension is dragging the overall score despite recent improvements.
• SAMPLE SIZE: Only 9 reviews total. Confidence in overall score is moderate; additional recent reviews would strengthen reliability.

This WW Score of 76.8 should be treated with caution. While recent 2024 reviews are consistently positive and detailed, three serious allegations from 2021–2023 (including fraud and appointment failures) create legitimate concern about consistency and reliability. The score reflects improvement but does not fully resolve past service failures. Prospective customers should request references and clarify scope-of-work procedures before engaging.

Big Easy Plumbing/Services receives strong and consistent praise for professionalism, punctuality, and communication across many reviews spanning several years, which drives the highest dimension score. Pricing is a mixed picture: several reviewers call prices fair or reasonable, but one detailed 1-star review explicitly describes feeling overcharged $150 for a minor repair, pulling the pricing score down meaningfully. Project completion is the most concerning dimension — three separate 1-star reviews describe missed or misdiagnosed leaks, a lack of accountability for damage caused during a job, and a failure to honor follow-up service commitments, which significantly tempers what would otherwise be a strong overall profile. Experience scores moderately well, with specific mentions of skilled problem-solving and tackling complex jobs, but the missed diagnosis incidents introduce doubt. Nine of the 31 reviews contain no text at all and could not contribute usable data.

• 9 out of 31 reviews contain no text — only a star rating. These reviews provide zero usable data and inflate the apparent review count without contributing evidence.
• Three 1-star reviews describe serious project completion and accountability failures: a tub unclog that caused ceiling damage with no accountability, a missed pipe leak that resulted in a $700 water bill and refusal to send a technician, and a duplicate review of the same incident filed by the same customer on the same date. These are specific, detailed, and credible negative signals.
• Two of the three 1-star reviews (2018-03-19) appear to be filed by the same customer about the same incident on the same day — this is a duplicate review and was counted as one unique incident for scoring purposes, but both were read for context.
• Several 5-star reviews use generic phrasing ('highly recommend,' 'very professional,' 'on time') with no specific details, which is a mild flag for low-information reviews, though not conclusive evidence of inauthenticity.
• A significant portion of reviews are older than 12 months (many from 2018–2022). Only 4 reviews are from the past 12 months (2024–2025). Recency weighting was applied; recent reviews are generally positive but the sample is small.
• The 1-star rating with no text (2023-06-10) provides no usable data and was excluded from dimension scoring.

This WW Score carries MODERATE overall reliability — the dimension scores are grounded in a reasonable number of explicit mentions, but the score is tempered by credible and specific negative reviews about project completion and accountability, a large number of text-free reviews that add no evidence, and a review base that skews older than 12 months.

Prime Solutions receives consistently strong praise for professionalism, responsiveness, and same-day or next-day service across the majority of reviews. Several reviewers highlight clear communication, honesty, and follow-through, including a notable callback visit months after installation to correct a backwards pipe. However, one 1-star review explicitly accuses James and Bruce of being unprofessional, failing to complete promised work, damaging pipes, and taking money without delivering results — this is a meaningful negative signal that meaningfully pulls scores down. Pricing is mentioned positively in a few reviews as reasonable and good value, but the sample is small. The overall picture is a contractor with genuine strengths but at least one documented instance of serious service failure.

• One explicit 1-star review (2020-10-01) alleges unprofessional conduct, incomplete work, pipe damage, and financial dissatisfaction — this is a significant negative data point and was weighted accordingly.
• Six of eight reviews are from 2020–2021, making them 3–4+ years old. Only two reviews are from 2023–2024. Recency of the positive pattern is limited and the score should be interpreted with caution given the age of most data.
• The majority of positive reviews are 5-star with generally brief or generic praise (e.g., 'very professional,' 'highly recommended'), which slightly reduces confidence in the positive signals. However, several reviews do include specific operational details, reducing fake review concern to low-moderate.
• Small total review count (8 reviews) limits statistical reliability of all dimension scores.

This WW Score carries moderate reliability due to the small review sample, the age of most reviews, and the presence of one substantive negative review that directly contradicts the positive majority — prospective customers should seek additional recent references before hiring.

Fitz's Plumbing demonstrates strong professionalism and technical expertise, with multiple reviews praising responsiveness, communication, and skilled technicians. However, significant pricing concerns emerge from detailed complaints about lack of transparency, unexpected charges, and disputed invoicing that substantially lower the overall score. Project completion shows mixed results, with several successful jobs but at least two instances of incomplete work or failure to return for promised follow-up. The company's inconsistent execution—ranging from excellent same-day service to incomplete work leaving customers without hot water for weeks—creates reliability concerns despite strong individual technician performance.

• PRICING RED FLAG: Two detailed 1-star reviews (2022-06-24 and 2021-06-21) describe serious billing disputes, lack of price transparency, incomplete work, and alleged dishonesty by management. These are specific, credible complaints with concrete details (amounts, dates, names), not generic criticism.
• PROJECT COMPLETION CONCERN: Review from 2021-06-21 describes incomplete work with technicians refusing to return due to being 'too busy,' leaving customer without hot water for 2 weeks. This is a serious service failure.
• POTENTIAL FAKE REVIEW: Review from 2021-06-16 uses excessive capitalization, religious language, and unusually effusive praise ('BLESSED', 'HEAVENLY FATHER', multiple exclamation marks) that differs markedly from other reviews. While not definitively fake, the tone is suspicious and reduces confidence in that single review.
• RECENCY ISSUE: Most reviews are from 2018-2022. Only 2 reviews from 2023. Limited recent data to assess current performance.
• MANAGEMENT CREDIBILITY: Review from 2022-06-24 alleges management implied customer was lying and threatened to play recorded calls. This suggests potential defensive/dishonest practices at management level.

This score should be treated with caution. While technician-level professionalism and expertise appear genuinely strong, serious and detailed complaints about pricing transparency, billing practices, and incomplete work from multiple customers create substantial doubt about overall reliability. The company's management response to complaints appears defensive rather than corrective. Recommend requesting detailed written quotes before engaging and clarifying all charges upfront.

Plumbparts earns its strongest marks for experience and parts availability — reviewers consistently praise the staff's deep technical knowledge, ability to identify obscure vintage parts, and near-perfect success rate in having the right part in stock where big-box stores and other suppliers failed. Project completion scores high because the core promise of the business (finding the right part) is fulfilled reliably across nearly all reviews. Professionalism is mixed: most interactions are described as friendly and helpful, but one detailed 1-star review describes a rude staff member and a disputed return policy, which meaningfully drags this dimension down. Pricing receives a moderate-to-low score because two reviewers explicitly note the store is 'a little pricier' or 'maybe a little pricier,' though one reviewer contextualized this as fair given the convenience and stock depth; the one positive pricing mention (a third of the cost of a plumber) relates to DIY savings rather than the store's own pricing competitiveness.

• One significant negative review (1-star, June 2016) describes a rude staff member and a disputed return policy — this is a credible, specific complaint and has been weighted accordingly in the professionalism score.
• The majority of reviews are older than 12 months; only 2 reviews fall within the past 12 months (September 2024 and June 2024). The most recent reviews are brief and low in detail, limiting confidence in current service quality.
• Several reviews use the phrase 'Oracle of Plumbing' — two reviews use this exact nickname. This may reflect a genuine local reputation or shared referral language rather than fake reviews, as the reviews are otherwise distinct in detail, date, and context. No fake review flag raised, but noted.
• All reviews except one are 5-star ratings. While this could reflect genuine quality, the near-universal positive rating pattern warrants mild caution, partially offset by the specificity and variety of individual review details.
• This appears to be a retail parts store, not a contractor or plumber performing installations. Dimensions like project completion have been interpreted in context as successful parts identification and fulfillment rather than job site completion.

The WW Score carries MODERATE overall reliability — the experience and parts-availability dimensions are well-supported by multiple specific reviews, but professionalism has a notable credible negative data point, pricing data is thin, and most reviews are more than one year old, limiting confidence in current service conditions.

Clem's Plumbing demonstrates strong professionalism and technical expertise, with multiple reviews praising punctuality, knowledge, and responsiveness. However, the WW Score is significantly impacted by serious project completion failures documented in two recent reviews (Feb 2024, Feb 2022) involving incomplete work, abandoned jobs, and lack of follow-through. While many older reviews (2012–2021) are highly positive, the recency and severity of the 2024 incident—where a sewer line was left open for two months causing health hazards—raises substantial concerns about current operational reliability. Pricing is generally fair, though one review mentions overcharging attempts.

• CRITICAL: Two severe project completion failures in recent reviews (2024 and 2022) involving incomplete work, abandoned jobs, and lack of communication. The Feb 2024 review documents a major health/safety hazard (open sewer line) left unresolved for 2 months.
• RECENCY CONCERN: Most positive reviews are 3+ years old (2012–2021). The two most recent reviews (2024, 2022) are both 1-star complaints about incomplete work and poor follow-up.
• INCONSISTENCY: Sharp contrast between older reviews (consistently 5-star, praising quality) and recent reviews (1-star, documenting serious failures). This suggests either a decline in service quality or operational changes.
• One review (2021) mentions recurring issues with the same toilet backing up repeatedly after 4–6 months, suggesting incomplete root-cause diagnosis.
• One review (2017) mentions a mistake requiring refund/apology, indicating quality control issues have existed for years.

This score should be treated with CAUTION. While the overall WW Score of 72.8 reflects mixed data, the two recent catastrophic failures (especially the Feb 2024 sewer incident) combined with the age of positive reviews suggest current service reliability may be significantly lower than historical performance. Prospective customers should heavily weight the recent 1-star reviews and request detailed guarantees and follow-up protocols before engaging this contractor.