Big Easy Services

Big Easy Plumbing/Services receives strong and consistent praise for professionalism, punctuality, and communication across many reviews spanning several years, which drives the highest dimension score. Pricing is a mixed picture: several reviewers call prices fair or reasonable, but one detailed 1-star review explicitly describes feeling overcharged $150 for a minor repair, pulling the pricing sc... Read more

Big Easy Plumbing/Services receives strong and consistent praise for professionalism, punctuality, and communication across many reviews spanning several years, which drives the highest dimension score. Pricing is a mixed picture: several reviewers call prices fair or reasonable, but one detailed 1-star review explicitly describes feeling overcharged $150 for a minor repair, pulling the pricing score down meaningfully. Project completion is the most concerning dimension — three separate 1-star reviews describe missed or misdiagnosed leaks, a lack of accountability for damage caused during a job, and a failure to honor follow-up service commitments, which significantly tempers what would otherwise be a strong overall profile. Experience scores moderately well, with specific mentions of skilled problem-solving and tackling complex jobs, but the missed diagnosis incidents introduce doubt. Nine of the 31 reviews contain no text at all and could not contribute usable data. Read less