Find Nearby Plumbers In Elk Grove Village, Illinois

ABV Plumbing earns strong marks across all four dimensions, driven by a large and consistent body of reviews spanning 2019 through mid-2025. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous behavior, use of shoe covers, mask compliance, and clear communication — including named technicians like Ivo, Hristo, and Wafiq receiving repeated individual praise. Project completion scores are high, with the vast majority of reviewers confirming jobs were finished cleanly, on time, and without callbacks needed, though two reviews (one involving an improper water heater install and one involving a refused service call) introduce minor deductions. Pricing is generally viewed favorably — multiple reviewers cited fair quotes, upfront pricing, and one notable instance where a plumber charged less than the agreed rate after a quick repair — but one 2-star review flagged a $245 labor-only quote as excessive, preventing a higher score. Experience scores well based on numerous mentions of skilled diagnostics, problem-solving on difficult jobs, and technical competence, though the 2021 water heater complaint (citing improper installation requiring a competitor to fix) is a meaningful negative data point that tempers the score.

• 8 reviews contain no text whatsoever — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• A cluster of reviews dated 2025-05-10 (6 reviews on the same date) and 2025-04-10 (4 reviews on the same date) warrants mild scrutiny. However, the reviews contain varied language, specific technician names, and differing job types, suggesting they are likely legitimate Home Depot installation batch reviews rather than fabricated entries.
• One review (2021-08-04, 1 star) explicitly states ABV improperly installed a water heater and that a competitor had to fix it. This is a significant quality failure and was weighted accordingly in the Experience and Project Completion scores.
• One review (2022-06-09, 1 star) describes a refused service call for an outdoor spigot, citing unclear scope-of-work policies. This reflects a communication or service-scope issue rather than a workmanship failure.
• One review (2023-07-31, 2 stars) flagged a $245 labor-only quote for a one-hour faucet replacement as unreasonable. This was factored into the Pricing score.
• The majority of reviews are from 2024–2025 and are therefore within the recency window. Older reviews (2019–2021) are consistent in tone and were given slightly reduced weight per recency rules.
• Overall review sentiment is overwhelmingly positive (5-star), which is statistically unusual. However, the presence of specific names, job details, and a handful of genuine negative reviews reduces the likelihood of systematic fake review inflation.

This WW Score is based on 101 reviews with usable content spanning approximately six years, with strong recency representation, and carries HIGH overall confidence — though users should note the isolated but serious water heater installation complaint and the pattern of same-day review clusters when making a final hiring decision.

This contractor demonstrates strong overall performance across all dimensions. Professionalism is a clear strength, with consistent mentions of punctuality, courteous communication, cleanliness, and responsive staff across 52 reviews. Project completion is solid with 48 mentions of timely work and follow-through, though a few older reviews (2017) flagged no-shows and missed guarantees. Pricing receives moderate confidence (28 mentions) with generally positive feedback on fair pricing, though one 2018 review noted premium charges. Experience is well-documented across 42 reviews, with technicians consistently praised for technical knowledge and problem-solving. The score is anchored by recent, detailed reviews (2024-2025) that outweigh older negative incidents.

• RECENCY CONCERN: 40 of 75 reviews are from 2024-2025 (recent), but 15 reviews are from 2013-2017 (7+ years old). Recent reviews are overwhelmingly positive (5-star), while older reviews contain 2 significant negative incidents (1-star ratings in 2017 for no-shows and missed guarantees). This suggests either service quality improvement or potential review platform bias toward recent submissions.
• POTENTIAL FAKE REVIEW PATTERN: Multiple reviews from 2025 and late 2024 use nearly identical phrasing ('professional,' 'knowledgeable,' 'friendly,' 'clean,' 'fair price') and all are 5-star with minimal specificity. Examples: 'Great company to work with. They quickly came and did a clean and professional installation' and 'They schedule easily, the plumbers are professional and knowledgable.' However, many reviews also contain specific details (names, job types, problem-solving narratives), which mitigates this concern. Confidence reduced slightly due to this pattern.
• EMPTY REVIEWS: 3 reviews contain no text (5-star ratings only on 2025-05-10, 2025-04-10, and 2024-12-11). These are excluded from scoring but suggest possible data quality issues.
• COMPANY NAME INCONSISTENCY: Reviews reference both 'Stellar Plumbing' (majority, 2024-2025) and 'Shark Plumbing' (older reviews, 2013-2018). This may indicate a name change, rebranding, or two different entities. If these are different companies, the score conflates two separate service providers. Recommend verification.
• NEGATIVE OUTLIERS: Two 1-star reviews from 2017 describe serious issues: no-shows despite guarantees and misdiagnosis of toilet problems. These are old but represent genuine service failures that should not be ignored.

This WW Score of 82.1 is reliable for recent service expectations (2024-2025) with HIGH confidence, as it is based on 52+ recent, detailed reviews across all dimensions. However, the score should be treated with MODERATE caution overall due to: (1) potential company name/identity inconsistency between 'Stellar' and 'Shark' reviews, (2) a cluster of suspiciously similar phrasing in recent reviews, and (3) documented service failures in 2017 that suggest past reliability issues, though recent performance appears significantly improved. Recommend contacting the company directly to clarify current ownership/branding before committing to major work.

Elk Grove Village Sewer & Plumbing demonstrates strong overall performance across all dimensions, with particular strengths in professionalism and technical expertise. The company excels at responsiveness, punctuality, and courteous service, with numerous reviews praising specific technicians like Joe, Armando, and Ryan. Project completion is generally reliable with most jobs finished as promised, though a few callbacks and scheduling issues were noted. Pricing is perceived as fair and competitive by most customers, though some reviews indicate occasional overquoting or aggressive sales tactics. The company's main vulnerabilities are inconsistent follow-through on callbacks and rare instances of unprofessional behavior from individual technicians.

• Two reviews (2024-11-02 and 2023-06-10) report aggressive driving behavior by company vehicles, suggesting potential employee conduct issues unrelated to plumbing work.
• Multiple negative reviews (2021-12-02, 2021-06-10, 2020-05-14, 2020-05-13) document serious project completion failures including abandoned work, no-shows on scheduled callbacks, and incomplete repairs requiring multiple follow-up visits.
• Pricing concerns appear in several reviews: one customer (2024-02-08) reported $600 quote vs. $250 competitor price for same service; another (2021-12-02) claims overquoting by $560 on a kitchen sink job that was completed by competitor for $400 total.
• One review (2018-09-13) describes a plumber becoming angry and yelling at customer, suggesting occasional interpersonal professionalism issues.
• Two reviews (2022-08-25, 2023-03-17) report overbooking and failure to prioritize scheduled appointments, leaving customers with conflicting contractor schedules.
• No evidence of fake reviews detected; reviews show varied experiences with specific details and legitimate complaints mixed with praise.
• Recency note: Most recent reviews (past 12 months) are predominantly 5-star with high satisfaction; older reviews (2013-2021) show more variability and serious complaints, suggesting possible recent service improvements.

This WW Score of 81.2 is reliable and should be trusted as a fair assessment. The score is based on 118 usable reviews with strong data across all dimensions (HIGH confidence for three dimensions, MODERATE for pricing). The company demonstrates genuine strengths in professionalism and expertise but has documented weaknesses in project completion follow-through and occasional pricing transparency issues. Recent reviews suggest improvement, but historical patterns of callback failures and scheduling problems warrant caution for time-sensitive projects.

Professionalism is the strongest and most consistently mentioned dimension, with multiple reviewers praising responsiveness, punctuality, communication, and polite demeanor across several reviews. Project completion scores well, with reviewers noting jobs were seen through to resolution — including weekend and emergency callbacks — though the small total review count limits confidence. Pricing is mentioned positively in a few reviews, with one reviewer explicitly calling the price fair for a large Sunday job and another noting reasonable pricing, but the limited mentions keep this score conservative. Experience is supported by references to diagnosing complex issues, explaining the process, and delivering quality workmanship, though again the low review volume constrains confidence. One review (the window-cleaning review) appears to be for an entirely different type of business and was treated as non-applicable to plumbing-specific scoring.

• One review (dated 2016-09-06) describes a window-cleaning service with a crew of three and references Angie's List coupons — this is almost certainly a misattributed review for a different business entirely and was excluded from dimension scoring.
• One review (dated 2014-10-22) contains only the word 'unknown' with no usable content and was excluded from all scoring.
• All reviews are rated 5.0 stars with no negative or mixed feedback, which warrants mild fake-review awareness caution, though most reviews do contain specific, credible details that reduce this concern.
• All reviews are older than 12 months — the most recent plumbing-relevant review dates to January 2018, making this data significantly outdated. Current performance cannot be reliably inferred.
• Total usable review count is very low (7 reviews, with only 6 fully applicable to plumbing). Scores should be treated as directional only.

This WW Score carries LOW overall reliability due to the very small number of usable reviews, the complete absence of any negative feedback across all ratings, the presence of one clearly misattributed review, and the fact that all reviews are more than six years old — meaning this score should not be used as a confident indicator of current contractor quality.

Able Sewerage has a strong base of loyal, satisfied customers who consistently praise responsiveness, fair pricing, and pleasant workers — several reviewers note multi-year or even 15-year relationships with the company. However, the review set contains multiple serious negative experiences that meaningfully drag down every dimension: two reviews describe misdiagnosis of plumbing problems that led to unnecessary and costly repair recommendations, one describes repeated no-show appointments with no communication, and one describes a disputed service charge and an unprofessional owner response. Professionalism is mixed — while many reviewers praise attitude and communication, at least three reviews cite poor communication, missed appointments, or dismissive responses. Project completion is the most damaged dimension, with credible accounts of jobs left unresolved, incorrect diagnoses, and work described as a 'bandaid' without disclosure to the customer. Pricing scores moderately well overall, but is undercut by two reviews where customers paid competitors significantly less for the same or better work.

• Several 5-star reviews are brief and generic (e.g., 'Good quality service. Timely response. Professional attitude.') with little specific detail — mild fake review risk, though not conclusive.
• Two reviews (2020 and 2022) describe near-identical patterns: Able misdiagnosed a sewer issue, recommended expensive excavation or pipe replacement costing thousands, and a second company resolved the problem quickly and cheaply. This pattern is a significant credibility concern for the experience dimension.
• One negative reviewer (2021) references an 'unprofessional response' from owner Chris, suggesting a public dispute — this is a reputational flag for professionalism.
• Recency note: Only 5 of 19 reviews are from 2022 or later. The majority of reviews (14) are from 2021 or earlier, with several dating back to 2013–2017. The score should be treated with caution as current performance may differ from historical patterns.
• One review (2016) explicitly describes two cancelled appointments with no notification and blames being given misleading information about scope of work — this is a direct project completion and communication failure.

This WW Score carries HIGH data confidence due to review volume, but the score itself should be treated with moderate trust given the age of most reviews, a recurring pattern of misdiagnosis complaints, and documented communication failures that suggest inconsistent service quality.

Home-Tech demonstrates solid professionalism with courteous, knowledgeable technicians who arrive on time and communicate well (75.5/100). However, the company is significantly undermined by persistent pricing concerns—customers repeatedly report excessive service charges, hidden fees, misleading quotes, and what many describe as overpriced parts and labor (52.0/100). Project completion is inconsistent, with numerous complaints about multiple service visits for the same issue, long delays in parts ordering, and incomplete repairs requiring callbacks (65.5/100). Technical experience is generally strong when technicians are engaged, though some diagnostic errors and inconsistent quality across staff are noted (72.0/100). The weighted WW Score of 68.2 reflects a company with capable personnel but serious operational and pricing integrity issues that erode customer trust.

• PRICING INTEGRITY CONCERN: 67 mentions of pricing issues across reviews. Recurring patterns include: $99 service calls that are actually $99 for 15 minutes only (with $35/15min thereafter), parts marked up 200-400% above retail, flat-rate charges that appear arbitrary, and charges for work not performed or incomplete diagnostics. Multiple customers report feeling deceived by initial quotes.
• PROJECT COMPLETION PATTERN: 78 mentions reveal systemic issues with multiple visits for single problems. Examples: washer requiring 4+ visits over 30+ days, dishwasher needing 6 visits over 3 weeks, AC units requiring 5+ technician visits with conflicting diagnoses. Customers frequently report being without appliances for weeks.
• PARTS ORDERING DELAYS: Consistent complaints about 1-2 week waits for parts, incorrect parts ordered, parts becoming unavailable after ordering, and lack of proactive customer communication during delays.
• MANAGEMENT RESPONSIVENESS: Multiple reviews cite difficulty reaching managers, unreturned calls, and dismissive responses to complaints. Several customers report being told 'nothing can be done' when requesting compensation for poor service.
• WARRANTY INTERPRETATION DISPUTES: Numerous complaints about Home-Tech refusing to honor warranty coverage, citing exclusions (rust, corrosion, age) that customers dispute. Some customers report being told coverage applies, then later denied.
• INCONSISTENT TECHNICIAN QUALITY: While many technicians are praised as professional and knowledgeable, others are described as rude, unprofessional, or incompetent. One customer reported a technician playing inappropriate music loudly; another reported a technician yelling at customer.
• POTENTIAL FAKE REVIEW PATTERN: Approximately 15-20 reviews contain only generic praise ('excellent service,' 'great job,' 'highly recommend') with no specific details, dates, or technician names. These appear clustered in certain date ranges and lack the specificity of legitimate reviews.
• RECENCY NOTE: Most recent reviews (2024-2025) show continued pricing complaints and project completion issues, indicating problems are ongoing, not historical.
• CREDIT CARD MISUSE ALLEGATIONS: Two separate reviews allege Home-Tech charged credit cards without authorization or consent, claiming they had the right to do so.
• BAIT-AND-SWITCH ALLEGATIONS: Multiple customers report being quoted one price/service level, then charged significantly more upon arrival or completion, with explanations that differ from initial representations.

This WW Score of 68.2 is highly reliable (based on 248 usable reviews with substantial data across all dimensions). The score reflects a company with genuine technical competence and professional staff, but with serious and persistent issues in pricing transparency, project completion efficiency, and management accountability that significantly impact customer satisfaction and trust. The HIGH confidence rating is warranted by the large volume of consistent, specific complaints across multiple review platforms and time periods, not by isolated incidents.