Find Nearby Plumbers Companies In 60048, Dixmoor, Illinois

Arrow Plumbing receives broadly positive marks for individual technician professionalism and technical competence — recurring plumbers like Herschel, Nick, Zach, Bruce, and Frank are praised repeatedly for courtesy, punctuality, and knowledge. However, pricing is the single most damaging dimension in this review set, with a large and consistent volume of complaints spanning over a decade describing charges as 'outrageous,' 'shocking,' hidden fees stacked on top of dispatch fees, and quotes that were dramatically higher than competitors — often 2x to 5x the price of other plumbers. Project completion is mixed: many jobs are completed well and on time, but there are notable failures including a no-show appointment, a warranty dispute where the company refused to honor coverage, a job left incomplete requiring a callback, and at least two cases where the diagnosed problem was wrong and another plumber fixed it cheaply. Experience scores moderately well based on positive mentions of skill and problem-solving, but is undermined by several reviews alleging misdiagnosis, unnecessary upselling, and work that did not resolve the underlying issue. The overall WW Score of 62.4 reflects a company with capable technicians but a persistent and well-documented pattern of pricing practices that erode customer trust.

• PRICING PATTERN WARNING: An unusually high volume of negative pricing reviews spans from 2010 through 2025, indicating a systemic and long-standing business practice rather than isolated incidents. Complaints include stacked dispatch and diagnostic fees, quotes 2x–5x higher than competitors, and charges applied before work is confirmed or completed.
• FAKE REVIEW SUSPICION — LOW LEVEL: A cluster of reviews dated exactly 2025-05-10 and 2025-04-10 with no review text (rating only, all 5-star) are suspicious. Blank reviews with identical dates and maximum ratings may be padding. These were excluded from scoring but noted here. Additionally, several short generic 5-star reviews ('Great experience', 'Great service', 'Excellent Job!') with no specifics were treated as low-signal.
• RECENCY NOTE: The majority of reviews with substantive content are from 2024–2025 and are therefore weighted more heavily. Older reviews (2010–2016) show similar pricing complaints, suggesting the pattern is entrenched. A handful of very old reviews (2010) describe what appears to be a different or individual operator and may not reflect the current business.
• MISDIAGNOSIS INCIDENTS: At least 3 reviews explicitly describe Arrow diagnosing a problem incorrectly or recommending unnecessary work, with a second plumber resolving the issue at a fraction of the cost. This is a material concern for the experience and project completion dimensions.
• WARRANTY/FOLLOW-THROUGH FAILURE: One review (2023) describes Arrow refusing to honor a stated 90-day warranty, claiming the technician 'misspoke.' Another (2019) describes a leak recurring within 24 hours with Arrow refusing to return. These are serious project completion red flags.
• NO-SHOW INCIDENT: One review (2025-02-09) describes Arrow failing to show up for a scheduled appointment window and never calling back despite two follow-up calls from the customer.
• UNPROFESSIONAL CONDUCT: One review (2020) describes a technician being rude to a customer's wife and storming out. One review (2016) describes a technician breaking a cover and not disclosing it. One review (2018) describes Arrow drivers making obscene gestures at another driver — though this is not a service review, it reflects on company culture.

This WW Score of 62.4 is based on a large review set (155 reviews) with HIGH confidence across all four dimensions, making it a reliable representation of customer experience — the score should be trusted as an accurate reflection of a company with competent individual technicians but a well-documented, long-standing pattern of aggressive and opaque pricing practices that significantly undermines overall value.