Find Nearby Plumbers Companies In 60649, Chicago, Illinois

Mr. Burris earns strong marks for technical knowledge and experience, with numerous reviewers across many years praising his ability to diagnose and solve problems that other plumbers could not, often at a fraction of the cost. His responsiveness and same-day service are consistently highlighted as standout strengths, and his pricing is generally regarded as fair and reasonable. However, the score is meaningfully pulled down by a recurring pattern of project completion failures: multiple negative reviews describe work that was not properly completed, no-shows, failure to return after promising to do so, and at least one instance of charging for a problem that was not fixed. There are also credible concerns about pricing transparency, with one reviewer describing a bait-and-switch on quoted fees. A serious harassment allegation from one reviewer regarding attempts to suppress a negative review, combined with a reported BBB 'F' rating, further tempers confidence in the overall picture.

• INCOMPLETE WORK / NO-SHOW PATTERN: At least 4 negative reviews (2018-05-31, 2021-01-05, 2021-08-31, 2015-11-21) describe Mr. Burris failing to return after promising to do so, abandoning jobs mid-service, or leaving without completing the work. This is a meaningful and consistent pattern that significantly impacts the project completion score.
• PRICING TRANSPARENCY CONCERN: One reviewer (2011-11-25) explicitly describes being quoted $90 then charged $135 with a vague explanation, constituting a credible hidden-charge complaint. One reviewer (2021-08-31) paid $165 for a problem that was not fixed and was denied a refund.
• REVIEW SUPPRESSION / HARASSMENT ALLEGATION: One reviewer (2019-02-20) provides a detailed account of Mr. Burris repeatedly contacting them via Yelp messages and physical mail to pressure removal of a negative review, and threatening a defamation lawsuit. This is a serious flag regarding business conduct and review integrity.
• LICENSING CONCERN: The same 2019 reviewer states Mr. Burris holds a handyman license rather than a plumbing contractor license, and that he refused to provide licensing information when asked. This has not been independently verified from the reviews but is a notable consumer concern.
• RECENCY NOTE: The majority of reviews with usable data are from 2017 onward, with a strong cluster in 2019-2023. The two oldest reviews (2010, 2011) are given reduced weight. The most recent reviews (2022-2023) are predominantly positive, but the negative completion-related reviews span 2015 through 2021, suggesting the issue is not isolated to an early period.
• POSSIBLE REVIEW AUTHENTICITY CONCERN: The overwhelming majority of reviews are 5-star with broadly similar praise (same-day service, knowledgeable, reasonable price). While many contain specific details that suggest authenticity, the near-uniform positivity warrants mild caution. The negative reviews are notably more specific and detailed, which lends them credibility.
• BBB RATING: One reviewer (2011-11-25) states the business holds an 'F' rating with the Better Business Bureau. This cannot be verified from reviews alone but is flagged as a consumer warning.

This WW Score is based on 37 reviews spanning approximately 13 years and carries HIGH data confidence due to volume, but consumers should weigh the recurring project completion failures and review suppression allegation seriously before hiring, as these represent credible and specific negative patterns that the high volume of positive reviews does not fully offset.

Dunbar Plumbing demonstrates strong technical expertise and workmanship, with consistently positive feedback on skill level and problem-solving ability. Pricing is generally viewed as fair and competitive. However, the company suffers from significant and recurring professionalism issues, particularly around appointment reliability and communication. Multiple reviews document no-shows, missed calls, and failure to honor scheduled time windows, which directly undermines project completion reliability. While positive reviews praise punctuality and responsiveness, negative reviews reveal a pattern of scheduling failures that cannot be ignored. The company excels when work is performed but struggles with the foundational business practices of showing up and communicating.

• CRITICAL PATTERN: Four reviews (2021-06-25, 2019-10-06, 2019-04-24, 2018-01-15) document no-shows or cancellations with poor communication. This represents 17% of all reviews and suggests a systemic scheduling/communication problem.
• One review (2019-01-26) describes technician arriving but not knocking/ringing doorbell, then leaving business card without communication—suggests inconsistent customer service execution.
• Recency concern: Most reviews are from 2017-2019 (older than 4 years). Only 2 reviews from 2021 and none from 2022-2024. Recent data is limited.
• Positive reviews are detailed and specific; negative reviews are also detailed and credible. No evidence of fake reviews detected. Review authenticity appears high.

This score should be treated with MODERATE confidence. While the company demonstrates genuine technical competence and fair pricing, the recurring pattern of appointment failures and communication breakdowns in recent years (2018-2021) is a serious concern that outweighs positive workmanship feedback. The lack of recent reviews (post-2021) makes it unclear whether these issues have been resolved. Potential customers should be aware that hiring Dunbar carries execution risk despite quality work when the job is completed.

Able Sewerage has a strong base of loyal, satisfied customers who consistently praise responsiveness, fair pricing, and pleasant workers — several reviewers note multi-year or even 15-year relationships with the company. However, the review set contains multiple serious negative experiences that meaningfully drag down every dimension: two reviews describe misdiagnosis of plumbing problems that led to unnecessary and costly repair recommendations, one describes repeated no-show appointments with no communication, and one describes a disputed service charge and an unprofessional owner response. Professionalism is mixed — while many reviewers praise attitude and communication, at least three reviews cite poor communication, missed appointments, or dismissive responses. Project completion is the most damaged dimension, with credible accounts of jobs left unresolved, incorrect diagnoses, and work described as a 'bandaid' without disclosure to the customer. Pricing scores moderately well overall, but is undercut by two reviews where customers paid competitors significantly less for the same or better work.

• Several 5-star reviews are brief and generic (e.g., 'Good quality service. Timely response. Professional attitude.') with little specific detail — mild fake review risk, though not conclusive.
• Two reviews (2020 and 2022) describe near-identical patterns: Able misdiagnosed a sewer issue, recommended expensive excavation or pipe replacement costing thousands, and a second company resolved the problem quickly and cheaply. This pattern is a significant credibility concern for the experience dimension.
• One negative reviewer (2021) references an 'unprofessional response' from owner Chris, suggesting a public dispute — this is a reputational flag for professionalism.
• Recency note: Only 5 of 19 reviews are from 2022 or later. The majority of reviews (14) are from 2021 or earlier, with several dating back to 2013–2017. The score should be treated with caution as current performance may differ from historical patterns.
• One review (2016) explicitly describes two cancelled appointments with no notification and blames being given misleading information about scope of work — this is a direct project completion and communication failure.

This WW Score carries HIGH data confidence due to review volume, but the score itself should be treated with moderate trust given the age of most reviews, a recurring pattern of misdiagnosis complaints, and documented communication failures that suggest inconsistent service quality.