Burris & Sons Heating, Cooling & Plumbing

Mr. Burris earns strong marks for technical knowledge and experience, with numerous reviewers across many years praising his ability to diagnose and solve problems that other plumbers could not, often at a fraction of the cost. His responsiveness and same-day service are consistently highlighted as standout strengths, and his pricing is generally regarded as fair and reasonable. However, the score... Read more

Mr. Burris earns strong marks for technical knowledge and experience, with numerous reviewers across many years praising his ability to diagnose and solve problems that other plumbers could not, often at a fraction of the cost. His responsiveness and same-day service are consistently highlighted as standout strengths, and his pricing is generally regarded as fair and reasonable. However, the score is meaningfully pulled down by a recurring pattern of project completion failures: multiple negative reviews describe work that was not properly completed, no-shows, failure to return after promising to do so, and at least one instance of charging for a problem that was not fixed. There are also credible concerns about pricing transparency, with one reviewer describing a bait-and-switch on quoted fees. A serious harassment allegation from one reviewer regarding attempts to suppress a negative review, combined with a reported BBB 'F' rating, further tempers confidence in the overall picture. Read less