Find Nearby Plumbers Companies In 61104, Candlewick Lake, Illinois

Pearson Plumbing & Heating has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and courteous technicians across many years of reviews. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: multiple no-shows, scheduling failures, work left incomplete or improperly installed (including a basement flood caused by a poorly crimped line, repeated AC installation leaks causing ceiling damage, and a water heater part left unchecked for weeks), and billing disputes including a confirmed overcharge. Pricing is a notable weak point, with multiple reviewers independently describing costs as high or surprising, and at least one credible allegation of an inflated estimate. Project completion is the most damaged dimension, with documented cases of abandoned or botched jobs and poor follow-through on callbacks. The overall picture is a contractor capable of excellent work but with inconsistent quality control and accountability.

• Four reviews contain no text at all — only a 5-star rating. These were excluded from dimension scoring as they provide no usable data.
• One review (2020-06-10, 5 stars) reads 'Surrounded by trees and blue sky, the concert seemed extra special.' This is clearly not a plumbing review and appears to be a misplaced or fake entry. It was excluded entirely.
• One review rated 1 star (2023-06-10) and an identical review rated 1 star (2022-11-12) share nearly word-for-word identical text. This may represent a duplicate submission by the same reviewer or a copy-paste error. Both were counted but flagged — the underlying complaint is treated as a single incident for scoring purposes.
• A disproportionate number of reviews are 5-star with generic praise and no specifics (e.g., 'Good job and nice people,' 'Very professional and fixed problem fast,' 'all was good no problems'). While not conclusive, this pattern warrants mild caution.
• Several negative reviews describe serious workmanship failures: a basement flood from an improperly crimped line installed by Pearson, two separate AC installation leaks causing ceiling damage with disputed liability, and a confirmed billing overcharge resolved only after a BBB complaint. These are weighted heavily in project completion and experience scoring.
• Review recency note: A significant portion of reviews (roughly 60%) are dated before 2022, with many from 2010–2016. More recent reviews (2023–2025) are fewer in number but generally more positive, though the two identical 1-star no-show complaints span 2022–2023. Older reviews carry reduced weight per scoring rules.

This WW Score is based on a large review set (109 reviews) spanning over a decade, giving it HIGH statistical confidence, but the score should be interpreted cautiously given documented serious failures in project completion and workmanship, a confirmed billing dispute, and a non-trivial minority of negative reviews describing significant property damage and contractor no-shows.