Pearson Plumbing & Heating

Pearson Plumbing & Heating has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and courteous technicians across many years of reviews. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: multiple no-shows, scheduling failures, work left incomplete or improperly installed (including a basement flood caused by a p... Read more

Pearson Plumbing & Heating has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and courteous technicians across many years of reviews. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: multiple no-shows, scheduling failures, work left incomplete or improperly installed (including a basement flood caused by a poorly crimped line, repeated AC installation leaks causing ceiling damage, and a water heater part left unchecked for weeks), and billing disputes including a confirmed overcharge. Pricing is a notable weak point, with multiple reviewers independently describing costs as high or surprising, and at least one credible allegation of an inflated estimate. Project completion is the most damaged dimension, with documented cases of abandoned or botched jobs and poor follow-through on callbacks. The overall picture is a contractor capable of excellent work but with inconsistent quality control and accountability. Read less