Find Nearby Plumbers Companies In 60453, Bourbonnais, Illinois

Rockland Plumbing's reviews paint an overwhelmingly negative picture across nearly every dimension. The most damaging pattern is chronic no-shows and appointment cancellations — at least 10 separate reviewers describe being stood up, sometimes multiple times, after taking time off work. Project completion is catastrophically poor, with multiple reviewers reporting jobs left unfinished, sewer lines rodded incorrectly causing repeat backups, pipes damaged and abandoned, and weeks or months of unanswered follow-up calls. Professionalism scores are dragged down by consistent reports of no-call no-shows, unresponsive phone lines, deceptive behavior (one technician allegedly lied to the warranty company about findings), and at least one report of rude and racially offensive conduct. The few positive reviews — praising specific technicians like Joe, Jake, and Ralph — are genuine bright spots but are vastly outnumbered by negative experiences, and some of those same named technicians appear in negative reviews as well. Pricing received a low score due to one reviewer alleging ripoff behavior and another reporting a $7,000 job that failed within months with no warranty follow-through.

• STRONG NEGATIVE PATTERN: At least 10 of 23 reviews explicitly describe missed appointments or no-shows, often multiple times per customer. This is a systemic operational failure, not isolated incidents.
• FAKE REVIEW CONCERN — POSITIVE REVIEWS: The 5-star reviews are sparse in detail compared to the highly specific negative reviews. However, several positive reviews do name specific technicians and describe specific work, so full fake review flagging is not warranted. Confidence in positive signals is reduced.
• RECENCY NOTE: All reviews fall between 2017 and 2023. The most recent reviews (2023) include both a positive and multiple negative experiences, suggesting no clear improvement trend over time.
• DECEPTIVE CONDUCT ALLEGATION: One reviewer (Feb 2020) alleges the technician lied to the home warranty company (AHS) about findings to avoid completing work. If accurate, this represents serious ethical misconduct.
• PROPERTY DAMAGE ALLEGATIONS: Multiple reviewers report property damage including broken cast iron pipes, sewage backups caused by improper rodding, and a flooded basement attributed to incomplete or negligent work.
• CALLBACK AND COMMUNICATION FAILURE: Across at least 12 reviews, customers report being unable to reach the company for days or weeks after service, including one reviewer who called daily for 3 weeks with no response.
• WARRANTY COMPANY DEPENDENCY: The majority of customers came through home warranty companies (AHS, Service Line Warranty). This context may affect service prioritization, but does not excuse the documented failures.
• RACIAL CONDUCT ALLEGATION: One reviewer (June 2020) alleges a technician made racist remarks and questioned their home ownership. This is a serious flag for conduct and professionalism.

This WW Score of 28.4 is based on 23 reviews with strong data across all four dimensions and carries HIGH overall confidence — the score reliably reflects a contractor with severe, systemic issues in reliability, communication, and workmanship that have persisted across multiple years.