Find Nearby Plumbers Companies In 62232, Belleville, Illinois

Culler Plumbing demonstrates strong overall performance across professionalism, project completion, and experience, with many reviewers praising responsiveness, punctuality, thoroughness, and willingness to go above and beyond. Project completion scores are bolstered by consistent reports of jobs finished on time or same-day, follow-through on difficult installs, and cleanup after work. However, pricing is a notable weak point — multiple reviewers across different years explicitly called out costs as high, one reported a $200 diagnostic charge with no work performed and a coupon not honored, and one detailed a confrontational interaction with the owner over labor rates. Professionalism scores are tempered by two negative reviews describing rude or dismissive behavior from Dennis directly, which cannot be ignored despite the volume of positive feedback. The presence of four 'unknown' reviews from 2016 and several very brief or content-free reviews reduces the usable signal somewhat.

• 4 reviews contain only the word 'unknown' with no usable content — these were excluded from scoring.
• Several reviews are extremely brief (e.g., 'Just as they told me it would.', 'Was quoted a price that seemed fair. Will hire.', '.') and provide no scorable detail — treated as low-signal.
• Recency concern: The majority of reviews are from 2013–2019. Only one review is from 2020 and none from 2021 or later. This score may not reflect current service quality.
• Pricing dimension has a meaningful negative signal: at least 3 separate reviewers across different years explicitly flagged pricing as high or unfair, including one 1-star review citing a $200 charge for 5 minutes of work and a coupon not honored.
• One detailed 1-star review (2014) describes the owner Dennis as rude, sarcastic, and walking out of a customer's home — this is a significant professionalism flag that is weighted against the otherwise positive professionalism mentions.
• No fake review patterns detected — reviews vary in length, detail, and sentiment, and negative reviews are present, which increases authenticity confidence.

This WW Score is based on a moderately large review set with good dimension coverage, but reliability is reduced by the age of most reviews (majority over 3 years old), several content-free submissions, and recurring pricing complaints that suggest a consistent pattern of above-market rates.