Find Nearby Plumbers Companies In 62018, Belleville, Illinois

Accurate Plumbing earns strong marks across all four dimensions based on a very large review pool spanning over two decades, with the majority of customers praising punctuality, courteous technicians, and responsive scheduling. Pricing is generally viewed as fair to reasonable, with several reviewers explicitly noting competitive or lower-than-expected costs, though a handful of negative reviews cite overcharging, lack of itemized billing, and unexpected cost escalation. Project completion is the most penalized dimension: while most jobs are described as completed satisfactorily, a meaningful cluster of negative reviews documents no-shows, abandoned work, failure to return calls, shoddy installations requiring rework, and at least one instance of a ceiling collapse caused by a plumber error. Experience scores moderately well overall, with many reviewers praising knowledgeable and skilled technicians, but offset by recurring complaints about misdiagnosis, incorrect parts, and work that required multiple return visits to correct. The score reflects a contractor with a solid baseline reputation but a non-trivial tail of serious service failures that cannot be ignored.

• SUSPECTED FAKE OR BULK REVIEWS: A cluster of 10 reviews all dated 2022-11-03 with identical formatting, extremely short text (2-5 words each), and all rated 5.0 stars shows strong signs of coordinated or inauthentic reviewing. Examples include 'They are not about the money.' (posted twice with identical text and date), 'Perfect guys', 'Perfect pricing', 'They are helpful.' These reviews were counted but treated with reduced evidentiary weight.
• RECENCY NOTE: The majority of highly detailed and credible reviews date from 2013–2021. Reviews from 2024 and 2023 are present but sparse and mostly brief. A significant portion of the review corpus is older than 3 years, which limits confidence in current service quality.
• SERIOUS NEGATIVE INCIDENTS DOCUMENTED: Multiple 1-star reviews describe materially serious failures including: (1) a ceiling collapse caused by a plumber leaving a leak unaddressed; (2) a customer charged $5,800 with no itemized billing, unauthorized full credit card charge, and incomplete work; (3) a technician using a hammer to open a kitchen ceiling without identifying the root cause of a leak; (4) a tankless water heater installation missing required maintenance fittings with no follow-up response; (5) repeated no-shows and failure to return calls across multiple reviewers. These are not minor complaints and meaningfully depress the project completion and professionalism scores.
• DUPLICATE REVIEW TEXT: The review 'They are not about the money.' appears twice with the same date (2022-11-03), suggesting copy-paste or system duplication. Counted once for scoring purposes.
• REVIEW SPAN WARNING: Reviews span from 2002 to 2024. Reviews older than 5 years (pre-2020) were given reduced weight in scoring as they may not reflect current business practices or staffing.

This WW Score is based on a large and diverse review corpus (155 reviews) and carries HIGH statistical confidence in its directional accuracy, but consumers should weigh the documented serious service failures — particularly around project completion and billing transparency — before hiring, and should seek recent references or reviews from the past 12 months to verify current service quality.