Find Nearby Plumbers In Arlington Heights, Illinois

AA Anthony's Plumbing earns strong marks across all four dimensions, with the most consistent praise directed at technical problem-solving ability and diagnostic skill — multiple reviewers noted that Tony identified root causes that other plumbers missed entirely. Professionalism scores are solid but are meaningfully dragged down by two credible 1-star reviews: one describing two consecutive missed appointments with no proactive communication, and another describing a visit that resulted in a $180 charge for 15 minutes of work followed by a diagnosis the customer found questionable. Pricing is generally praised as fair and transparent, with several reviewers explicitly noting costs came in below expectations and that quoted prices were honored even when jobs expanded — however, the negative review alleging excessive labor rates and a potentially unnecessary repair recommendation prevents a higher score. Project completion is strong overall, with same-day and next-day service appearing frequently, but the pattern of missed appointments in one review and a callback required for a faulty part in another introduce enough friction to keep the score conservative. Experience is the highest-scoring dimension, supported by numerous specific accounts of accurate diagnosis, creative problem-solving, and going beyond the immediate scope of work.

• Two credible negative reviews (1-star and 2-star) describe serious reliability and pricing concerns: one customer experienced two consecutive no-shows with no proactive communication, and another paid $180 for a visit that resulted in a diagnosis they later resolved themselves without the $900 repair recommended by AA Anthony's.
• Several reviews are older than 5 years (2013–2016 range), and the majority of reviews predate 2020. Only one review is from the past 12 months (July 2023). Recency is limited and the score may not reflect current service quality.
• A number of 5-star reviews contain somewhat generic praise ('great service,' 'highly recommend,' 'very professional') with limited specific detail. While not conclusive evidence of fake reviews, these lower-detail entries were weighted conservatively in scoring.
• The review dated 2018-12-14 begins with what appears to be an image filename reference ('JBrzezinski_IMG_8479_29925.dng'), suggesting it was copied from a platform that supports photo uploads. This does not affect scoring but is noted as a data artifact.
• One review (2019-11-05) notes that a newly installed part malfunctioned and required a follow-up visit. The follow-up was honored, which is positive, but the initial part failure is a minor quality flag.

This WW Score is based on 32 reviews spanning approximately 10 years, with HIGH mention counts across all four dimensions; however, the score should be treated with moderate caution due to the limited number of recent reviews, two substantive negative experiences that reveal real reliability and pricing risks, and a thin tail of generic 5-star reviews that add volume but limited evidentiary weight.

BBP Plumbing receives consistently strong praise across professionalism, pricing, project completion, and experience from the majority of reviewers, with Florin frequently described as punctual, courteous, knowledgeable, and fairly priced. Multiple reviewers specifically highlight transparent pricing with no hidden charges and no premium rates for weekends or holidays, which is a notable positive signal. However, one 1-star review from 2020 describes a rude interaction and a failed job due to inadequate equipment, which meaningfully drags down scores in professionalism and project completion and cannot be dismissed. The bulk of positive reviews are dated between 2013 and 2020, with the most recent being from mid-2020, meaning there is no data from the past 12 months to confirm current performance. Scores are modestly conservative to account for the negative review and the age of the review pool.

• One significant negative review (1-star, August 2020) describes rude behavior and inability to complete the job due to missing equipment — this is a direct contradiction of the otherwise positive pattern and has been weighted accordingly.
• The majority of reviews are older than 3 years, with the most recent usable review dated August 2020. No reviews exist from the past 12 months, reducing confidence in current performance.
• Several positive reviews use similarly enthusiastic and generic language (e.g., 'highly recommend,' 'professional and knowledgeable,' 'won't be disappointed'), which warrants mild fake-review awareness. However, enough reviews include specific details (named plumber, specific jobs, dates, locations) to suggest most are likely genuine.
• Review volume is low (10 total), which limits statistical reliability despite HIGH confidence labels based on mention counts.

This WW Score carries moderate-to-high reliability for historical performance up to 2020, but should be treated with caution for current engagements given the absence of recent reviews and one documented failure in the most recent review on record.

Accurate Plumbing Doctors earns strong marks across professionalism, project completion, and experience, with the large majority of reviewers praising prompt response times, friendly technicians, and successful resolution of plumbing issues ranging from simple clogs to major sewer line replacements. The pricing dimension is the weakest area, dragging the overall score down meaningfully: while many customers describe fair or competitive pricing, there are multiple credible negative reviews alleging overcharging, lack of price transparency, and refusal to itemize bills — including a $800 charge for a simple pipe replacement and a $250 faucet marked up from a $71 retail price. Project completion is generally strong but is tempered by a small number of reviews describing abandoned work, failure to follow up, and a callback dispute over a 30-day guarantee that industry peers offer for 1–3 years. The score reflects a contractor with a genuinely solid track record but meaningful and recurring pricing integrity concerns that cannot be dismissed.

• Two reviews contain no text at all (only a 5-star rating) and were excluded from dimensional scoring — these provide no usable data.
• Several older reviews (2012–2014) use somewhat generic praise language ('excellently done', 'very good service') with limited specifics, which may indicate lower authenticity; however, they are also quite old and were given reduced weight accordingly.
• The majority of reviews are 5-star, but the presence of multiple detailed 1-star and low-star reviews with specific dollar amounts, named technicians, and plausible complaints adds credibility to the negative feedback and prevents a fake-review flag on the positive side.
• Pricing concerns appear in at least 3 separate negative reviews across different years (2014, 2020, 2024), suggesting a recurring pattern rather than isolated incidents — this is a meaningful signal and not noise.
• A 3-star review from 2008 describes a month-long failure to follow up on a promised repair, resolved only after the owner personally intervened — this is an older data point but relevant to project completion reliability.
• A 1-star review from 2023 describes a plumber who refused to address a running hot water issue and told the customer to order their own parts — this is a direct professionalism and project completion failure.
• Recency note: The majority of high-quality, detailed reviews are from 2024–2025, which is a positive signal. Reviews older than 3 years were given reduced weight in scoring.

This WW Score is based on 52 reviews with usable content spanning over a decade, with strong recent data from 2024–2025, and is considered moderately reliable — the high volume of mentions across all four dimensions supports confidence in the directional scores, but recurring pricing complaints from multiple independent reviewers introduce meaningful uncertainty around the pricing dimension specifically.

Just Faucets demonstrates exceptional technical expertise and knowledge, with strong professionalism and project completion rates. However, pricing is a significant weakness, with multiple reviews citing markups of 50-95% above competitors like Home Depot, Lowe's, and Amazon. The business has a strict no-return policy that has generated substantial customer dissatisfaction. Staff knowledge and problem-solving ability are consistently praised, particularly for hard-to-find parts and complex faucet issues. The company's responsiveness and follow-through on plumbing work are reliable, though pricing practices and return policies create trust concerns.

• PRICING CONCERN: Multiple reviews (at least 8) explicitly cite significantly higher prices than competitors—markups ranging from 50% to 95%. Examples: o-ring $1 vs. $8-15 online; vent fan $130 vs. $225; faucet assembly $215-278 vs. $560 total at competitors.
• NO-RETURN POLICY BACKLASH: At least 6 reviews mention the prominent 'NO RETURNS' sign and strict no-return policy, with 4 of these expressing strong dissatisfaction. This policy has directly caused customer losses and negative word-of-mouth.
• CUSTOMER SERVICE INCONSISTENCY: While most reviews praise staff (especially Derrick, James, Sherwin), at least 3 reviews report rude, unhelpful, or dismissive behavior from staff members. One review explicitly states the owner was 'extremely hostile and rude.'
• DEFECTIVE PARTS DISPUTES: At least 2 reviews report receiving wrong or defective parts and facing resistance when attempting resolution due to the no-return policy.
• RECENCY BIAS: Approximately 60% of reviews are from 2022 or earlier. Recent reviews (2024-2025) show mixed sentiment with pricing and return policy complaints still present.
• EMPTY REVIEWS: 7 reviews contain no text, only ratings (5 five-star, 1 two-star, 1 three-star). These cannot be analyzed for dimension content.
• POTENTIAL FAKE REVIEW PATTERN: Multiple 5-star reviews from 2022-06-10 (at least 15 reviews on same date) with generic praise and minimal detail. This clustering warrants caution, though individual reviews do contain specific details.

This WW Score of 76.8 is reliable for assessing technical expertise and professionalism but should be interpreted with caution regarding overall value proposition. The high confidence in experience and professionalism is well-supported by 38-45 mentions across reviews. However, the pricing dimension is significantly underweighted due to limited explicit mentions (13), yet the consistent pattern of complaints across multiple reviews suggests pricing dissatisfaction is a material issue. The strict no-return policy and documented customer service failures create reputational risk that the score does not fully capture. Customers seeking specialized expertise should expect premium pricing; those prioritizing value and consumer protections should look elsewhere.

Da Vinci Plumbing receives strong praise across most dimensions, with multiple reviewers highlighting Mike and his crew's professionalism, responsiveness, and technical competence — including a notable instance where they correctly diagnosed a problem that two other companies missed. Pricing is generally described as fair and transparent, with one reviewer noting a price match to estimate and another appreciating that an unnecessary upsell was declined. However, a 1-star review explicitly accuses the company of overcharging a senior citizen $300 for a 40-minute drain cleaning job, which meaningfully drags down the pricing score and cannot be dismissed. Project completion is consistently positive, with jobs described as finished correctly, on time, and with cleanup performed. The overall picture is of a capable and generally trustworthy contractor with at least one credible pricing concern on record.

• PRICING CONCERN: One reviewer explicitly alleges senior price gouging — $300 for a 40-minute drain cleaning. This is a specific, credible complaint and was weighted accordingly in the pricing score.
• RECENCY WARNING: The majority of positive reviews are from 2019 or earlier. Only one review (the negative senior overcharge complaint) is from the past 12 months (December 2023). The most recent positive review is from February 2022. This gap raises questions about current service quality.
• UNRELATED COMPLAINT: One 1-star review (2017) describes a Da Vinci truck running stop signs near a park. This was not scored against any dimension as it does not reflect service quality, but it is noted as a conduct flag.
• FAKE REVIEW RISK: LOW. Reviews contain specific details (names, job types, locations, circumstances) and vary in tone and length. No significant pattern of fake reviews detected, though the cluster of 5-star reviews from January–February 2019 during the polar vortex is contextually explainable.

This WW Score is based on 12 reviews with good dimensional coverage, but should be treated with moderate caution due to the significant recency gap — nearly all positive reviews are 2–5+ years old, while the most recent review is a credible negative pricing complaint from late 2023.

Plumbing Masters has a large and broadly positive review base, with the majority of customers praising individual technicians by name for professionalism, friendliness, punctuality, and technical competence. However, a meaningful minority of negative reviews — spanning the full date range — raise serious concerns about pricing transparency, overcharging, no-shows, incomplete work, and rude staff behavior, which significantly temper the otherwise strong scores. Pricing is the weakest dimension, with multiple credible complaints about unexplained charges, inflated quotes, non-itemized invoices, and pressure tactics, pulling that score well below the others. Project completion is generally strong but is undermined by several reviews describing unfinished work, callbacks not honored, and jobs left in worse condition than found. The experience dimension scores well overall, with many reviewers citing knowledgeable and skilled technicians, though a handful of reviews describe misdiagnoses and poor workmanship.

• DUPLICATE REVIEWS DETECTED: Multiple reviews appear to be exact or near-exact duplicates posted on consecutive dates (e.g., the Levi garbage disposal review, the Manuel Luna review, the Miguel technician review, the 'hands down awesome' slow drain review, and the Casey professional review each appear twice within 2-3 days). This is a strong indicator of review manipulation or padding. Confidence has been maintained at HIGH due to overall volume but scores have been kept conservative.
• BLANK REVIEWS: Approximately 15-20 reviews contain no text whatsoever — only a 5-star rating. These were excluded from dimension scoring as they provide no usable data. Their presence in bulk inflates the star average artificially.
• PRICING COMPLAINTS ARE CREDIBLE AND RECURRING: Multiple independent reviewers across different years describe non-itemized invoices, charges far exceeding market rates (e.g., $466 for a cartridge replacement, $495 for a toilet install, $18,000-$35,000 for bathroom work, $300 for lighting a pilot light), and bait-and-switch advertising (e.g., $53 drain clean ad vs. $409 quote). These are not isolated incidents.
• REVIEW MANIPULATION ALLEGATION: One reviewer (February 2023) explicitly states they were called by Plumbing Masters and threatened with cancellation of service if they did not change their 1-star review. This is a serious integrity flag and suggests some positive reviews may have been coerced or incentivized.
• NO-SHOW AND SCHEDULING FAILURES: Multiple reviews across different years describe technicians who never arrived, no callbacks, and wasted full days waiting. This is a recurring operational issue not offset by the volume of positive reviews.
• RECENCY NOTE: The bulk of reviews with substantive text are from 2022-2025, which is appropriate for weighting. Reviews from 2003-2016 are present but given reduced weight. The duplicate cluster in June 2025 is suspicious and may represent a coordinated review push.
• WORKER CONDUCT COMPLAINTS: At least two reviews describe technicians or crews behaving rudely, using profanity toward customers, playing loud music, disappearing for hours, and being dismissive — particularly toward women and elderly customers. These are serious professionalism concerns.

This WW Score of 74.2 carries HIGH data confidence due to the large review volume, but should be interpreted cautiously given confirmed duplicate reviews, an explicit allegation of review coercion, recurring pricing complaints across many years, and multiple credible no-show and incomplete-work reports — the true performance level is likely somewhat lower than the score suggests for price-sensitive or vulnerable customers.