Find Nearby Plumbers Companies In 96816, O'ahu, Hawaii

Fast Rooter demonstrates strong technical competence and generally fair pricing, with many customers praising quick response times and quality workmanship. However, professionalism scores are significantly dragged down by persistent communication failures—multiple recent reviews (2024, 2020) document the owner Mark and dispatchers failing to return calls, breaking commitments, and displaying rudeness. Project completion is solid overall, though some callbacks were not honored. The company appears to have experienced a management or operational decline, with older reviews (2012-2019) substantially more positive than recent ones (2020-2024).

• RECENCY CONCERN: Reviews from past 12 months (2024, 2023) show markedly worse professionalism scores than 2012-2019 reviews. Multiple recent complaints about non-responsiveness and owner rudeness suggest operational degradation.
• COMMUNICATION PATTERN: At least 8 reviews explicitly mention failure to return calls, answer phones, or honor callback commitments. This is a systemic issue, not isolated incidents.
• OWNER CONDUCT: Multiple reviews name 'Mark' (owner) as rude, dismissive, or unwilling to engage with customers. One 2024 review documents him hanging up mid-conversation.
• PRICING INCONSISTENCY: Some reviews praise 'very reasonable' pricing; others cite $300/hour labor rates and overcharging concerns. Pricing appears to have increased significantly over time ($95-100/hr in 2014-2018 vs $150-300/hr in 2019-2024).
• POTENTIAL FAKE REVIEW PATTERN: Two identical reviews from 2016-01-07 with identical text, dates only 4 minutes apart. This suggests possible review manipulation.
• DISPATCHER ISSUES: Multiple complaints about dispatcher unprofessionalism, including one 2017 review describing dispatcher as 'ignorant haole hater' and 'completely out of control.'

This score should be treated with CAUTION due to significant temporal decline in service quality. While the overall WW Score of 76.8 reflects strong technical work and reasonable pricing, the company's professionalism has deteriorated markedly since 2020, with recent reviews showing systemic communication failures and owner conduct issues that are not captured in the aggregate score. Customers should expect good workmanship but should be prepared for communication challenges and potential delays in scheduling.

J Mac Plumbing demonstrates strong professionalism with consistent praise for punctuality, friendliness, and responsiveness across multiple reviews. However, project completion is a significant concern—while most jobs were completed successfully, one detailed 2012 review describes a serious failure where the plumber was unable to complete a faucet replacement despite multiple scheduled visits, forcing the customer to hire another plumber. Pricing feedback is limited but positive where mentioned. The company shows solid technical skill, though the completion issue suggests inconsistency in follow-through on complex jobs.

• RECENCY CONCERN: All reviews are from 2011–2015 (9–13 years old). No recent reviews available to assess current service quality or whether issues have been resolved.
• PROJECT COMPLETION RED FLAG: One detailed 2012 review (rating 2.0) describes a significant failure—a plumber unable to complete a faucet/angle stop replacement despite multiple scheduled visits over weeks, forcing the customer to hire a competitor. This is a serious completion and follow-through issue.
• GENERIC REVIEW: First review contains only 'unknown' text with no substantive detail—excluded from scoring but counted in total.
• LIMITED PRICING DATA: Only 2 reviews mention pricing; both are positive but provide no specific details about cost competitiveness or transparency.

This score should be treated with caution due to age of reviews (all 9+ years old) and a documented project completion failure that contradicts the otherwise positive ratings. The MODERATE overall confidence reflects the small sample size and the tension between strong professionalism scores and a serious completion issue. Current service quality cannot be reliably assessed from this data.